Contact us
Find phone numbers and contact information at VA Maine Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
My HealtheVet
My HealtheVet is the VA’s patient portal for 24/7 access to online medical records and services.
From the convenience of any computer on the internet, Veterans can:
- Securely message healthcare teams.
- Refill prescriptions with the click of a key, track Rx shipping.
- Check appointments and receive email appointment reminders.
- Schedule and request appointments for primary care or mental health.
- Review lab results, radiology, and other tests.
- Download healthcare records and review provider notes.
- Download medical images like X-rays, mammograms, CTs, and MRIs.
- Use our trusted and extensive Veterans Health Library.
REGISTER or Sign In at: My HealtheVet
Premium Upgrade / Authentication to use all features can be done at any VA Maine primary care office, the Togus Release of Information desk, and with most front desks of outpatient services. You can also call our coordination to do this by video connections with our coordinator.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Maine health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Maine health care.
VA Maine has a new phone system. Click here for more information on how to get to the department you need. A NEW Phone System? What To Expect And How To Navigate The Change. | VA Maine Health Care | Veterans Affairs
Mailing address
VA Maine Healthcare System
1 VA Center
Augusta, ME 04330
Main phone numbers
Local: 207-623-8411
Toll-free: 877-421-8263
To use TeleType (TTY) services: dial 711.
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Maine Healthcare System.
Phone: 207-623-8411, ext. 2200 or 2969
Email: VAMainePublicAffairs@va.gov
After hours or on weekends, call the operator at 207-623-8411, and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Maine Healthcare System
Email: Patricia.Auge@va.gov
Mail:
VA Maine Healthcare System
FOIA Officer
1 VA Center
Augusta, ME 04330
For questions about your request to VA Maine Healthcare System
Phone: 207-623-8411, ext. 4862
Additional FOIA request information
-
Review VA’s requirements for a FOIA request, including sample requests.
-
See the VA FOIA Library, which publishes commonly requested records.
-
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Maine.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at VAMainePublicAffairs@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
