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Medical records office

Get copies of your VA medical records online, by mail, or in person at our VA North Florida/South Georgia health care Release of Information office.

Get your records online

Access your VA medical records online with VA Blue Button. Sign in to view, organize, and share your VA medical records and other personal health information. We don't charge any fees to send copies directly to health care providers.

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Get your records in person

We can help you get copies of your VA medical records. We can also help you update your records. Call or come to the Release of Information office at our North Florida/South Georgia campus. (Release of information can not update your demographic or insurance information; this will need to be completed through enrollment and eligibility)

What to bring

  • A completed and signed Individuals’ Request For a Copy of Their Own Health Information (VA Form 10-5345a). Download VA Form 10-5345a
  • Your Veteran Health Identification Card (VHIC)

Release of Information office location

Malcom Randall VA Medical Center
Release of Information Office
Map of Malcolm Randall VA Medical Center campus
Phone: 800-324-8387, ext. 105179
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET

Lake City VA Medical Center
Release of Information Office
Map of Lake City VA Medical Center campus
Phone: 800-308-8387, ext. 392514 or 392958
Hours: Monday through Friday, 8:00 a.m. to 4:00 p.m. ET

Get your records by mail 

To request a copy of your VA medical records, send a signed and completed VA Form 10-5345a to our Release of Information office.

Download VA Form 10-5345a

Mail your signed form to
Malcom Randall VA Medical Center
1601 SW Archer Road
Gainesville, FL 32608-1197

Mail your signed form to
Lake City VA Medical Center
619 South Marion Avenue
Lake City, FL 32025-5808

We process requests within 20 days. For privacy reasons, we can’t accept requests for medical records by email.

How we share your records with providers outside VA

The Veterans Health Information Exchange (VHIE) program lets us electronically share your health information with health care providers who treat you, including participating non-VA providers if you receive care outside of VA.

This program is voluntary, and you can choose not to share your information (opt out of sharing).

Learn more about VHIE

To opt out of sharing

Fill out, sign, and date VA Form 10-10164 (Opt Out of Sharing Protected Health Information).

Mail the signed, completed form to our ROI office. You can also bring it with you or ask for this form when you visit us.

Download VA Form 10-10164 (PDF)

Note: If you had revoked your permission to share, before September 30, 2019, your opt out status will stay active. You don’t need to submit form 10-10164.

To allow sharing after opting out

If you change your mind and want to share your health information, you’ll need to submit VA Form 10-10163 (Request for and Permission to Participate in Sharing Protected Health Information).

Mail the signed, completed form to our ROI office. You can also bring it with you or ask for this form when you visit us.

Download VA Form 10-10163 (PDF)

Questions about medical records

You can get another person's medical records if you have legal authorization to obtain the records.

You can get the records of a deceased patient if you have:

  • A copy of their death certificate
  • A valid photo ID for yourself
  • Provide paperwork showing that you have legal right to deceased patients record

Yes. If you’re making the request in person, let us know that you would like the info on CD. If you’re using VA Form 10-5345a, check the “CD-ROM” box.                                  .

Yes, we provide all available images on DVD.

If you have a My HealtheVet Premium account, you can also view or download many kinds of radiology images online. A Premium account is one where you’ve gone through extra identity authentication. 

Please ask at a patient registration office, and they will provide you documentation of your VA coverage.

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