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Due to August 25 flood at the main medical center, some services have moved. Please check-in at the desk in main lobby before proceeding to your appointment.

Virtual Care Programs

The Virtual Care programs offered by VA Salt Lake City Health Care System brings your VA care closer to you in your home through VA Video Connect (VVC), VA’s secure video platform. VVC enables Veterans and their caregivers to connect with their VA providers from a location of their choosing and do not require a co-pay when the Veteran is at home or another non-VA location. To find a class offered in person or virtually, or a program that supports your own goals and care plan, review the list below. You can also ask your VA care provider for other available programs that may not be listed here.

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Note:

  • Check this page regularly as more may be added at a later time. 
  • Availability of the classes and offerings listed in this program guide may vary. 
  • Reach out to the contact number or email listed for more details regarding the class or offerings you are interested in.

Invite your family member or caregiver to your video visit!

Learn more about Connected Care Telehealth.

 

ATTENDING YOUR VA VIDEO CONNECT APPOINTMENT (VVC)

Expectations

Attend a VVC (video) appointment as you would any VA appointment. Ensure you are in a private and safe place, with stable internet connection and by dressing appropriately. Review your care team’s guidance. You can also find this guidance from the email you receive or when signing into your VVC appointment.

It is suggested to test your device the day before or join 10-15 minutes before your scheduled appointment.

Join via your Personal device

If you have your own personal device, sign in to Schedule and view your VA appointments online.

You can also join your VVC appointment by downloading the VA Health and Benefits mobile app on your personal mobile device.

NOTE: Learn about secure sign-in account options by visiting Secure Logon Access Instructions.

For video or instructions, visit VA Video Connect.

Join via your VA loaned tablet

If you have a VA loaned device, click on the VVC icon to view or join your scheduled VA Video Connect appointments.

For instructions, visit VA Video Connect.

Need a VA loaned device to attend your VVC appointment?

Ask your VA provider for a Digital Divide tablet consult. A VA social worker will contact you. If you are found eligible, a device will be sent to your home address. If you only need access to your video appointment (no password, no email, no internet), remind your provider you need the device set up for Single Use mode.

Single Use Mode

VA-loaned tablets sent to Veterans are usually on Standard Setting. This allows for access to email, use of internet browser, and requires a password to access the device.

VA’s Single Use Mode setting does not require a password to access the tablet but will limit use of this device for video calls only. It will not have access to the internet and email. 

If Single Use Mode suits your needs, notify your VA provider or social worker who contacts you, to include your preference in the consult. 

NOTE:

  • Use your VA loaned tablet at least once every 90 days for your video appointment with any VA provider to keep the device.
  • Currently, only approved VA apps may be accessible on the device due to VA’s security measures. Access to various programs such as PDF reader or documents folder may be limited.
  • Ask your VA provider or social worker about Bluetooth peripherals that may be available for use with your VA loaned tablet such as a pulse oximeter, blood pressure, temperature gauge or weight scale.

Return VA Loaned Tablet or for Technical Support
To return the device or for additional technical support, contact the Office of Connected Care Help Desk, which is available 24/7, . 

For local assistance, call VA SLC Telehealth Services at .

To Cancel or Reschedule your VVC Appointment

Contact your VA provider directly via Secure Messaging or call the VA Salt Lake City Scheduling hotline at   Option 2 (or ext. 1381). 

For local assistance with Secure Messaging, contact the VA SLC Customer Service at ext. 1900.

National Veterans Health Library

Visit the national Veterans Health Library for educational resources on topics regarding your health and well-being.

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