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Find phone numbers and contact information at VA Spokane Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Spokane health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Mailing address

Mann-Grandstaff VA Medical Center
4815 North Assembly Street
Spokane, WA 99205

Main phone numbers

Local: 509-434-7000
Toll-free: 800-325-7940

To use TeleType for the Deaf (TTY) services: 711

Find a phone number for many of the administrative and program offices in our A - Z directory below:

A – F

Agent Orange
509-434-7544

Associate Director
509-434-7202

Associate Director for Patient Care Services/Nurse Executive
509-434-7208

Audiology at Spokane VAMC
509-434-7000, ext. 6259
509-434-7008

Behavioral Health Services
509-434-7013

Beneficiary Travel
509-434-7517

Billing and Insurance
509-484-7927

Burial Benefits
800-562-2308

COVID-19 Vaccines
509-434-7026

Canteen Service
509-434-7290

Cardiology
509-434-7611

Careers
509-434-7380

Caregiver Support
509-434-7755

Cashier
509-434-7369

Center for Development and Civic Engagement(former Voluntary Service
509-434-7528

Chaplain Services
509-434-7762

Chief of Staff
509-434-7201

Chiropractic
509-434-7018

Colorectal Clinic
509-434-7006

Community Care
509-484-7969

Community Living Center and Hospice
509-434-7017
509-434-7023

Compensation and Pension
509-434-7544

Critical Care
509-434-7025

DAV Van Transportation
509-434-7019

Dental Clinic
509-434-7316

Deputy Chief of Staff
509-434-7201

Dermatology
509-434-7029

Diagnostic Imaging
509-434-7331

Medical Center Director
509-434-7200

Electronic Health Record Modernization
509-434-7000

Eligibility and Enrollment Services
509-434-7009

Emergency Department
509-434-7010

Eye Clinic
509-434-7032

FOIA Request (Freedom of Information Act)
509-434-7525

Former Prisoners of War Advocate
509-434-7549

G – M

Gastroenterology
509-434-7006

Geriatrics, Rehabilitation and Extended Care (GREC)
509-434-7082

Gynecology
509-434-7006

Healthy Living
509-434-7596

Home Based Primary Care
509-484-7909

Homeless Veterans Program
509-462-2500

Hospice Care
509-434-7023

Human Resources
509-434-7389

Infusion Clinic
509-434-7676

Intimate Partner Violence Assistance Program
509-434-7862

Laboratory/Blood Draws
509-434-7560

Lost and Found (in the Urgent Care Center)
509-434-7010

Medical Records
509-434-7520

Medicine Service
509-434-7590

Mental Health
509-434-7013

Military Sexual Trauma (MST) Coordinator
509-434-7281

Minority Veterans Program
509-434-7504

MOVE! Program
509-434-7242

MRI
509-434-7357

My VA Health Coordinator
509-434-7521

My VA Health Resources
509-434-7000

N – Z

Native American Veterans Healing Lodge
509-434-7000

Neurology
509-434-7611

Nursing/Patient Care Services
509-434-7208

Nutrition
509-434-7242

Occupational Therapy
509-434-7018

Oncology
509-434-7676

Orthopedics
509-434-7675

Patient Advocates
509-434-7504

Patient Education
509-434-7657

Patient Travel
509-434-7517

Peer Support
509-434-7070

Pharmacy
509-434-7011 Ext. 1
800-274-6025 Ext. 1
509-434-7111 FAX

Physical Therapy
509-434-7018

Podiatry
509-434-7029

Police (VA Facility)
509-434-7912

Post 9/11 Military to VA Program
509-434-7287

Post Traumatic Stress Clinic
509-434-7013

Primary Care Team Clinics
509-434-7026

Privacy Office/HIPAA
509-434-7525

Prosthetics
509-434-7727

Psychiatry Inpatient
509-434-7270

Psychology Doctoral Internship Program
509-434-7013

Public Affairs
509-434-7378

Pulmonary Medicine
509-434-7611

Recreation and Creative Arts Therapy
509-434-7018

Respiratory Therapy
509-434-7020

Retail Store
509-434-7290

Rheumatology
5
09-434-7611

Rural Health Care Program
509-434-7533

Same Day Surgery
509-434-7006

Service Dogs
509-434-7000

Sleep Medicine
509-434-7611

Smoke Free (Entire Campus Grounds)
509-434-7000

Social Work
509-434-7765

Substance Abuse Treatment
509-434-7014

Suicide Prevention
Toll Free Number 
988

Telehealth
509-434-7641

Telephone Care
509-434-7000

Tobacco Free Support
509-434-7050

Toxic Exposure Screening
509-434-7026

Traveling Veteran Program
509-434-7039

Urgent Care Center (Daily, 7:00 a.m. - 7:00 p.m.)
509-434-7010
800-325-7940

Urology
509-434-7006

Vaccine Appointments
509-434-7026

VIST Coordinator
509-434-7670

Vendor Resources
509-434-7000

Veterans Transportation Service
509-434-7537

Virtual Health Information Exchange Program
877-771-8537

Vocational Rehabilitation Services
509-434-7014

Voluntary Service
now known as Center for Development and Civic Engagement
509-434-7528

Whole Health/Wellness
509-434-7596

Women Veterans Health Program
509-434-7608

Wound Care
509-434-7029

Media, FOIA, Privacy or Request Records

Media and Press

The Public Affairs Officer can assist local media with queries, interview requests, and expert information about the Spokane VA Healthcare System.

Phone: 509-434-7378

After hours or on weekends, call the operator at 800-325-7940

FOIA Requests and Privacy Issues

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law. Click here to learn more.

Request Medical Records

Access your medical records online or request a copy of your records from our Release of Information office.

Our Medical Records staff, also known as "Release of Information (ROI)," are experts in patients rights and medical records. ROI can assist Veterans with the following:
     • access to medical records
     • obtaining copies of medical records
     • requests to amend medical records
     • completion of forms for benefits, insurance, and other reasons

Telephone:  509-434-7520

Mail:

Spokane VA Healthcare System
Release of Information Office
4815 North Assembly Street
Spokane, WA 99205-6185

Report Fraud or Patient Care Safety Issues

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital leadership. If leadership does not address or resolve your concerns, contact the Joint Commission, below:

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018