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Find phone numbers and contact information at VA Spokane Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Spokane health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Mailing address

Mann-Grandstaff VA Medical Center
4815 North Assembly Street
Spokane, WA 99205

Main phone numbers

Local: 509-434-7000
Toll-free: 800-325-7940

To use TeleType for the Deaf (TTY) services: 711

Find a phone number for many of the administrative and program offices in our A - Z directory below:

A – F

Agent Orange

Associate Director

Associate Director for Patient Care Services/Nurse Executive

Audiology at Spokane VAMC

Behavioral Health Services

Beneficiary Travel

Billing and Insurance

Burial Benefits

COVID-19 Vaccines

Canteen Service



Caregiver Support


Center for Development and Civic Engagement(former Voluntary Service

Chaplain Services

Chief of Staff


Colorectal Clinic

Community Care

Community Living Center and Hospice

Compensation and Pension

Critical Care

DAV Van Transportation

Dental Clinic

Deputy Chief of Staff


Diagnostic Imaging

Medical Center Director

Electronic Health Record Modernization

Eligibility and Enrollment Services

Emergency Department

Eye Clinic

FOIA Request (Freedom of Information Act)

Former Prisoners of War Advocate

G – M


Geriatrics, Rehabilitation and Extended Care (GREC)


Healthy Living

Home Based Primary Care

Homeless Veterans Program

Hospice Care

Human Resources

Infusion Clinic

Intimate Partner Violence Assistance Program

Laboratory/Blood Draws

Lost and Found (in the Urgent Care Center)

Medical Records

Medicine Service

Mental Health

Military Sexual Trauma (MST) Coordinator

Minority Veterans Program

MOVE! Program


My VA Health Coordinator

My VA Health Resources

N – Z

Native American Veterans Healing Lodge


Nursing/Patient Care Services


Occupational Therapy



Patient Advocates

Patient Education

Patient Travel

Peer Support



Physical Therapy


Police (VA Facility)

Post 9/11 Military to VA Program

Post Traumatic Stress Clinic

Primary Care Team Clinics

Privacy Office/HIPAA


Psychiatry Inpatient

Psychology Doctoral Internship Program

Public Affairs

Pulmonary Medicine

Recreation and Creative Arts Therapy

Respiratory Therapy

Retail Store


Rural Health Care Program

Same Day Surgery

Service Dogs

Sleep Medicine

Smoke Free (Entire Campus Grounds)

Social Work

Substance Abuse Treatment

Suicide Prevention
Toll Free Number 


Telephone Care

Tobacco Free Support

Toxic Exposure Screening

Traveling Veteran Program

Urgent Care Center (Daily, 7:00 a.m. - 7:00 p.m.)


Vaccine Appointments

VIST Coordinator

Vendor Resources

Veterans Transportation Service

Virtual Health Information Exchange Program

Vocational Rehabilitation Services

Voluntary Service
now known as Center for Development and Civic Engagement

Whole Health/Wellness

Women Veterans Health Program

Wound Care

Media, FOIA, Privacy or Request Records

Media and Press

The Public Affairs Officer can assist local media with queries, interview requests, and expert information about the Spokane VA Healthcare System.


After hours or on weekends, call the operator at

FOIA Requests and Privacy Issues

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law. Click here to learn more.

Request Medical Records

Access your medical records online or request a copy of your records from our Release of Information office.

Our Medical Records staff, also known as "Release of Information (ROI)," are experts in patients rights and medical records. ROI can assist Veterans with the following:
     • access to medical records
     • obtaining copies of medical records
     • requests to amend medical records
     • completion of forms for benefits, insurance, and other reasons

Telephone:  509-434-7520


Spokane VA Healthcare System
Release of Information Office
4815 North Assembly Street
Spokane, WA 99205-6185

Report Fraud or Patient Care Safety Issues

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital leadership. If leadership does not address or resolve your concerns, contact the Joint Commission, below:

Submit a complaint online:
Phone: 800-994-6610

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018