Find phone numbers and contact information at VA Spokane Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Access your medical records online or request a copy of your records from our Release of Information office.
Pay your VA Spokane health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Spokane health care.
Mann-Grandstaff VA Medical Center
4815 North Assembly Street
Spokane, WA 99205
Main phone numbers
To use TeleType for the Deaf (TTY) services: 711
Associate Director for Patient Care Services/Nurse Executive
Audiology at Spokane VAMC
Behavioral Health Services
Billing and Insurance
Chief of Staff
Community Living Center and Hospice
Compensation and Pension
DAV Van Transportation
Deputy Chief of Staff
Medical Center Director
Electronic Health Record Modernization
Eligibility and Enrollment Services
FOIA Request (Freedom of Information Act)
Former Prisoners of War Advocate
Geriatrics, Rehabilitation and Extended Care (GREC)
Healthy Living/Whole Health
Home Based Primary Care
Homeless Veterans Program
Intimate Partner Violence Assistance Program
Lost and Found (Urgent Care Center)
Military Sexual Trauma (MST) Coordinator
Minority Veterans Program
My VA Health Resources
Native American Veterans Healing Lodge
Nursing/Patient Care Services
Police (VA Facility)
Post 9/11 Military to VA Program
Post Traumatic Stress Clinic
Primary Care Team Clinics
Psychology Doctoral Internship Program
Rural Health Care Program
Same Day Surgery
Smoke Free (Entire Campus Grounds)
Substance Abuse Treatment
Toll Free Number
Tobacco Free Support
Traveling Veteran Program
Urgent Care Center (7:00 a.m. - 7:00 p.m.)
Veterans Transportation Service
Virtual Health Information Exchange Program
Vocational Rehabilitation Services
Voluntary Service now known as Center for Development and Civic Engagement
Women Veterans Health Program
Media and press
The Public Affairs Officer can assist local media with queries, interview requests, and expert information about the Spokane VA Healthcare System.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law. For information regarding VA Privacy/HIPAA policies and procedures; to report a possible violation or breach of privacy rights; and to report a concern or a compliment about the privacy practices at Mann-Grandstaff VA Medical Center in Spokane, WA, please contact Mr. Douglas Helsing, Privacy Officer.
Privacy Issues can be directed to 509-434-7525.
FOIA Requests can be submitted via phone at 509-434-7525 or email at FOIASpokane@va.gov
Requesting records maintained by VA Spokane
Medical Records, also known as "Release of Information," are experts in patients rights and medical records. ROI staff can assist Veterans with the following:
• access to medical records
• obtaining copies of medical records
• requests to amend medical records
• completion of forms for benefits, insurance, and other reasons
Spokane VA Healthcare System
Release of Information Office
4815 North Assembly Street
Spokane, WA 99205-6185
For questions about your request to VA Spokane
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to email@example.com instead of VA Spokane.
Report an issue
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Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018