Skip to Content

Community care

You can access local care in the community through approved non-VA medical providers.

We provide care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans. For community care questions please call 612-467-6565.

Learn about Veteran community care

Make appointments with non-VA providers

To obtain community care, you must receive prior approval from VA. Call 612-467-6565 for community care appointment scheduling, weekdays, 8:30 a.m.-3:30 p.m.

Learn how to schedule appointments

Emergency medical care

If you receive emergency care in the community, you or your family member/caregiver must report it within 72 hours of being seen by a community emergency care facility for the claim to be considered. You must also report when transferred to any new emergency care facility.

Please note, Veterans must have been seen in the VA system, or by an approved in-network VA community care provider, within the last 24 months in order to be eligible for this benefit. For emergency ambulance claims to be considered, a Veteran must meet VA travel eligibility criteria.

Learn more about emergency medical care in the community

How to report emergency care in the community

You can report online using the web portal, or by calling the hotline or by emailing:

Urgent and walk-in care

Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent care facilities.

Veterans must have been seen in the VA system, or by a VA community care provider, within the last 24 months in order to use this benefit. If a Veteran arrives at an urgent care location and has any difficulty receiving care, they can call 1-866-620-2071.

Learn about your urgent care benefits

Download the urgent care billing information sheet

Community care billing

Call 1-877-881-7618 with community care billing questions.

How copays and insurance work with VA

The MISSION Act improves information sharing with community providers.

Learn about copay and insurance changes

Important contact information

VA notification contacts

Request to transfer a patient

Request to transfer a patient to the Minneapolis VA Medical Center, call 612-467-2019.

Billing contacts

  • Travel or ambulance billing question, call 612-467-2019  (24/7)
  • Triwest billing question, call 1-855-722-2838 (M-F, 8:00 a.m.–4:00 p.m.)
  • Optum VA Community Care website  
  • Co-payment question, call 1-866-347-2352 (M-F, 8:00 a.m.–4:00 p.m.)  
  • For any other billing question, call 1-877-881-7618 (M-F, 8:00 a.m.–4:00 p.m.)

Eligibility contacts

If you have a question about your eligibility, call 612-467-1991 (24/7).