You can access local care in the community through approved non-VA medical providers.
We provide care to Veterans through community providers when VA cannot provide the care needed. Community care is based on specific eligibility requirements, availability of VA care, and the needs and circumstances of individual Veterans. For community care questions please call 612-467-6565.
Make appointments with non-VA providers
To obtain community care, you must receive prior approval from VA. Call 612-467-6565 for community care appointment scheduling, weekdays, 8:30 a.m.-3:30 p.m.
Emergency medical care
If you receive emergency care in the community, you or your family member/caregiver must report it within 72 hours of being seen by a community emergency care facility for the claim to be considered. You must also report when transferred to any new emergency care facility.
Please note, Veterans must have been seen in the VA system, or by an approved in-network VA community care provider, within the last 24 months in order to be eligible for this benefit. For emergency ambulance claims to be considered, a Veteran must meet VA travel eligibility criteria.
How to report emergency care in the community
You can report online using the web portal, or by calling the hotline or by emailing:
- VA Emergency Care Reporting portal
- VA 72-Hour Notification Hotline: 844-724-7842
- Email VHAEmergencyNotification@va.gov
Urgent and walk-in care
Your VA health care includes new urgent care access through a network of walk-in retail health clinics and urgent care facilities.
Veterans must have been seen in the VA system, or by a VA community care provider, within the last 24 months in order to use this benefit. If a Veteran arrives at an urgent care location and has any difficulty receiving care, they can call 1-866-620-2071.
Community care billing
Call 1-877-881-7618 with community care billing questions.
How copays and insurance work with VA
The MISSION Act improves information sharing with community providers.
Important contact information
VA notification contacts
Request to transfer a patient
- Travel or ambulance billing question, call 612-467-2019 (24/7)
- Triwest billing question, call 1-855-722-2838 (M-F, 8:00 a.m.–4:00 p.m.)
- Optum VA Community Care website
- Co-payment question, call 1-866-347-2352 (M-F, 8:00 a.m.–4:00 p.m.)
- For any other billing question, call 1-877-881-7618 (M-F, 8:00 a.m.–4:00 p.m.)