Learn how to refill your VA prescriptions, track delivery, and create lists to organize your medicines online using your My HealtheVet/va.gov account. Learn how to use the automated refill line by phone, mail refill slips, or in person to pick up your new prescription orders and safely dispose of your medicines. Also, get your questions answered by reviewing our frequently asked questions.
Managing your prescriptions
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order your refills at least 10 days before your supply runs out.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
Self-manage your prescriptions online
With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medications.
Use My HealtheVet to keep your prescriptions straight. Using our online Pharmacy on Myhealth.va.gov allows you to refill your VA prescriptions, track delivery, view a list of your VA medications and other details. Members registered in My HealtheVet are able to:
- Refill VA Prescriptions (Rx)
- Track Delivery of VA Prescriptions
- Get VA Prescription Shipment Notifications
- Create Medication Lists
Provided there are refills remaining on your prescriptions, you can always refill requests early.
Pick up new prescriptions
You can always pick up new prescription orders at our VA New Mexico health care pharmacy.
Raymond G. Murphy Medical Center
Building 41, 1st Floor, across Service Elevator
Map of New Mexico campus
Phone: 505-265-1711, press 1
Hours: Monday through Friday, 8:30 a.m. to 6:00 p.m. MDT
After Hours/Weekends: Pharmacy is open for patients who are discharging from the Hospital or those prescribed something from the Emergency Department. The Pharmacy is closed on federal holiday days.
Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.
Refills are only available online, by phone or mail. We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions.
Refills are only available online, by phone or mail. Provided there are refills remaining on your prescriptions, you can always refill requests early. The system will send the medication refill a few days early by mail. Mail back the refill request form that comes with your prescription to the provided address.
VA Clinics: Our VA Clinics do have prepaid envelopes available to take and use to mail extra medications back to pharmacy.
Safely disposing of your medicine
If you are in the metro area
You can drop off your expired or unwanted medicine at any Albuquerque police substation, anytime.
You can also drop off medications at our MedSafe boxes at the Raymond G. Murphy VA Campus. Look for a large blue MedSafe boxes at our pharmacy within, Building 41, first floor or at Building 1 within the waiting area. Disposing of your medicines safely can help protect other people as well as the environment.
If you live outside the metro area
The New Mexico behavioral health Service Division has 29 locations open across New Mexico for expired and unused medications to be taken and disposed of anonymously and without question.
What is My HealtheVet and why do I need to upgrade to a Premium Account?
Creating a My HealtheVet Account and Upgrade to Premium Account allows you to refill your prescriptions online.
If you need assistance with accessing your My HealtheVet account, contact My HealtheVet for online help. You can also call your local My HealtheVet team at 505-265-1711, ext. 4342 to set up a video, phone, or in person assistance.
Who do I call if I have questions about my medications?
If you have questions are related to medication side effects, it is important to check the side effects on the paperwork that accompanies your medication(s). You can also call our pharmacy at 505-265-1711, press 1, or ext. 2758 for our Afterhours Regional Call Center.
Prescriptions can also be renewed through Myhealth.va.gov.
How do I refill my medications from home?
The quickest way to refill your prescriptions from the comfort of your own home is by self-renewing your medications online through myhealth.va.gov
Other options to renew your prescriptions are:
- When your medications are mailed to your house send the enclosed slip back to pharmacy.
- Call our pharmacy at 505-265-1711, press 1, or
- Contact your provider.
- Our VA Clinics do have prepaid envelopes available to take and use to mail extra medications back to pharmacy.
Provided there are refills remaining on your prescriptions, you can always refill requests early. The system will send the medication refill a few days early by mail.
Can I refill my mental health prescriptions same day, in person?
Yes. You can come in as a walk-in to our Raymond G. Murphy Medical Center into Building 1 and checking in to the Mental Health Clinic. A same day access nurse will assist you with your prescription.
If you live outside the metro area, your VA Clinic will process prescriptions through our medical center pharmacy. Allow additional time to receive prescriptions to your home of residence.
What if I am relocating, need to change address, or need care while traveling?
Change of address
- VA health care (including prescriptions, appointment reminders, lab and test results, and communications from your VA medical center)
- Disability compensation
- Pension benefits
- Claims and appeals
- Veteran Readiness and Employment (VR&E)
Relocating or traveling?
Let us know in advance so we can plan for your care at a VA location near where you’ll be staying. Please give us at least 4 to 6 weeks’ notice if you can.
Give your VA primary care team as much advance notice of:
- Your travel destination(s) and temporary address
- A telephone number where we can reach you while you’re away
- Your arrival and departure dates
- Any specific care concerns
We can also mail prescription refills to you at your temporary address. Just be sure to allow about 2 weeks for the refills to arrive. Refill medications here.