News Releases - Office of Public and Intergovernmental Affairs
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Veterans Crisis Line Badge

Office of Public and Intergovernmental Affairs


VA health IT innovations receive high marks for impact on Veterans lives

June 12, 2020, 03:52:00 PM

Printable Version

VA health IT innovations receive high marks for impact on Veterans lives

WASHINGTON — The U.S. Department of Veterans Affairs (VA) was recognized, early June, for delivering results in the federal health information technology (IT) community as part of FedHealthIT’s 2020 Innovation Awards.

VA’s 14 projects  identify innovative products or services that positively impacts the lives of Veterans through health IT solutions.

“The department’s first priority is customer service and ensuring every Veteran who comes to VA can easily access the care and services they need,” said VA Secretary Robert Wilkie. “These projects are developed in part by listening to Veterans and then making changes based on their feedback. Using digital tools and modern technology, they provide data that allow us to continually improve the customer experience.”

Notable projects VA technologists have undertaken to benefit Veterans include:

  • No Wound Left Behind Initiative – TeleWound Care Program is a digital tool allowing clinical specialists to deliver evidence-based care at a time and location which best meets Veterans’ needs, along with reducing geographic barriers to care and decreasing the likelihood for limb-threatening infections, hospitalizations and amputations.
  • 3D Printing Network  is expanding to every VA medical center nationwide, enabling experts across the Veterans Health Administration to share best practices and explore advancements in surgery, orthotics and prosthetics, assistive technology and treatment of chronic illnesses.
  • FLOW3 is a computerized management system that optimizes the development of prosthetic limbs using custom software, making the process more predictable and consistent and creating a high-quality experience for Veterans and staff.
  • is a user-friendly website developed by applying tactics of human-centered design including feedback from 5,000 Veterans.  Launched in November 2018, has driven a 25% increase in customer satisfaction.
  • Caseflow is a Board of Veterans’ Appeals online workflow management system which enhances operational efficiencies, scheduling and tracking, helping Veterans by significantly reducing the adjudication time of appeals and increasing transparency of the appeal status.
  • VA Informatics and Computing Infrastructure provides a secure centralized analytics platform allowing the VA research community to access VA-wide clinical data, enabling development of the National Surveillance Tool — an application that aids clinicians -providing care to Veterans during the COVID-19 pandemic and allows near real-time tracking on VA’s public-facing Access2Care site.

Read more about the VA leaders and innovators whose projects help Veterans, and to see their speeches.



Disclaimer of Hyperlinks

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA website. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included by emailing

People wishing to receive e-mail from VA with the latest news releases and updated fact sheets can subscribe to the
VA Office of Public Affairs Distribution List.

Back to News Releases Index

Search VA News Releases