Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Veterans Crisis Line Badge

Office of Public and Intergovernmental Affairs


VA launches Pathfinder, a virtual concierge to streamline procurement and innovation

June 7, 2022, 11:36:00 AM

Printable Version

VA launches Pathfinder, a virtual concierge to streamline procurement and innovation

Website aims to transform customer experience for those seeking to sell to or innovate with VA

WASHINGTON — The Department of Veterans Affairs launched in early June serving as the “front door” for vendors and innovators to engage with VA while providing useful resources.

Via the Pathfinder website, users can submit their innovative ideas, solutions, products or services — and provide information about themselves, company or organization.

“This is a focused point of entry to selling and innovating with VA for our industry partners,” said VA Chief Acquisition Officer Michael Parrish. “It fills a gap we’ve found in the acquisition lifecycle by creating the fusion of acquisition and innovation with this intelligent system.”

Pathfinder allows an opportunity for VA to move forward in vendor engagements in a way that is unprecedented. It supports a backend system that ensures vendors have transparency, equity and support throughout the entire process in a timely and visible manner. This also improves VA’s response time to companies or individuals looking for the status of their submission.

“In order for VA to provide the highest quality care to Veterans, we must offer a more customer-focused pathway to engage industry, academia and Veteran advocates who are actively working to solve Veteran and health care challenges,” said VA’s Office of Healthcare Innovation and Learning Community Engagement Director Suzanne Shirley. “Our goal is to remove barriers and assist vendors and innovators in navigating the organization while collaboratively improving care and services for Veterans and their caregivers.”

“Pathfinder provides the road map to allow interested businesses of all sizes to understand the landscape and processes of identifying opportunities, and it walks them through the process with a real interaction,” said VA’s Director of Category Management Support Office Ernest Reed, Ph.D. “This allows VA to move forward in vendor engagements in a way that is unprecedented. Many vendors have never experienced the process of doing business with VA or the federal and government.”

VA’s Offices of Acquisition, Logistics and Construction, Healthcare Innovation and Learning and Information and Technology are leading this initiative to transform the user experience. VA will use submissions to conduct market research, build an innovation solution repository for continuous sourcing and match the innovative solutions from the repository with VA problem spaces. Get information for




Disclaimer of Hyperlinks

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA website. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included by emailing

People wishing to receive e-mail from VA with the latest news releases and updated fact sheets can subscribe to the
VA Office of Public Affairs Distribution List.

Back to News Releases Index

Search VA News Releases