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Learn what the PACT Act means for your VA benefits

After you apply for health care benefits

After you’ve applied for VA health care, we’ll send you a letter in the mail to let you know if your application has been approved. Find out when to expect your letter—and what to do next.

When will you contact me about my application?

In less than 1 week

If more than a week has passed since you gave us your application and we haven’t contacted you, please don’t apply again. Call our toll-free hotline at 877-222-8387.

If you approve my application, what do I do next?

  1. Wait for your welcome call from VA. We’ll call you to welcome you to the VA health care program, help you with scheduling your first doctor’s appointment, and answer any questions you may have about your health care benefits.

  2. Read your Veterans Health Benefits Handbook. We’ll send this to you by mail. Your handbook will explain your specific health care benefits (based on the priority group we assigned you), how much you’ll pay in copays, and other helpful information.
    Download a sample handbook (PDF)

  3. Get your Veterans Health Identification Card (VHIC). This is the card you’ll use for ID and to check in at your VA health care appointments. To get your card, contact your local VA medical center and speak with the enrollment coordinator. Ask the coordinator to help you arrange to have your picture taken for your new VHIC. Or, you can request your VHIC at your next VA health care appointment.
    Learn more about the VHIC
    Find a VA medical center near you

  4. Go to your first VA doctor’s appointment. You may have requested a doctor’s appointment when you applied (either in person or on your application). If you did, we’ll set up an appointment for you with a VA doctor or provider and send you a notice with your appointment time in the mail. If you didn’t ask for a doctor’s appointment when you applied, we’ll help you set up your appointment during your welcome call.

Other questions you may have

What if I need to see a doctor before my scheduled appointment?

Contact your local VA medical center or clinic and ask for:

  • The enrollment coordinator, or
  • The urgent care clinic, or
  • The emergency room

Find a VA health facility near you

How can I learn more about my benefits and accessing services?

If you want to know more about your VA health care benefits, your health care team, and where you’ll go for care, we can help.
Learn more about your VA health care coverage

If you’re signed up for VA health care, you can manage your VA health and benefits online through
Refill your prescriptions
Send a secure message to your health care team
Check the status of a disability or pension claim

If you need help accessing services, call our toll-free hotline at 877-222-8387, Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

How do I update my personal information?

To update your personal information, such as income, address, and insurance, fill out a Health Benefits Update Form (VA Form 10-10EZR).
Get VA Form 10-10EZR to download

Mail this form and any supporting materials to:

Health Eligibility Center
2957 Clairmont Road, Suite 200
Atlanta, GA 30329

You can also get help updating your personal information by visiting your local VA facility.
Find a VA facility near you

What if my application isn’t approved and I disagree with the decision?

If you disagree with the decision, you can request a decision review. We’ll send you a letter with the reason we’re not approving your application. This letter will include instructions on how to request a decision review.
Request a decision review or appeal

If you already requested a decision review or appeal, you can check the status.
Check your VA claim status

What should I do if I’m already enrolled in VA health care, but I just got a letter saying VA has determined I’m not eligible and will be removed from enrollment?

First, you’ll want to gather any evidence to support your eligibility to stay enrolled in VA health care and send it to us. Evidence may include documents like doctor’s reports, medical tests, or military service records. You’ll have 60 days from the date you received your letter to send us this evidence before we make our final decision.

During these 60 days, you’ll keep and can continue to use your VA health care benefits.

If we decide not to keep you enrolled in VA health care after this time, you have the right to request a decision review.
Request a decision review or appeal

If you already requested a decision review or appeal, you can check the status.
Check your VA claim status

How do I cancel my VA health care enrollment if I no longer want or need it?

You can cancel, or decline, enrollment at any time. Just submit a signed and dated document (like a letter) telling us that you want to cancel your coverage. You can bring your document to a VA medical center or mail it to this address:

VA Health Eligibility Center (HEC)
2957 Clairmont Road
Atlanta, GA 30329

Note: Canceling your enrollment in VA health care may impact your health care coverage requirements under the Affordable Care Act if you don’t have other health care.

You may reapply at any time. But please note that we’ll consider you a new applicant when you reapply. We’ll base your eligibility on the eligibility requirements at that time.