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Health services

VA Memphis Healthcare System offers a wide range of health, support, and facility services for Veterans at 11 locations in western Tennessee, northern Mississippi, and northwestern Arkansas. Click on a service below for more details, like which clinic or medical center offers that service.

Primary care

Talk with an advice nurse if you have questions about your care or for help in deciding whether you need an urgent or routine appointment.

Available at these locations

Care we provide at VA Memphis health care

The registered nurses on our Nurse Advice Line provide you and your family with helpful medical advice and free, confidential answers to many of your health care questions. Call anytime. We’re here 24 hours a day, 7 days a week. In addition, our nurses can:

  • Help you manage many of your basic health care needs
  • Answer questions about your current medications or medical condition
  • Discuss your health care concerns and help you decide the best way to handle them
  • Offer improved access to VA services
Common conditions: memory problems, sleep problems, falls, bone loss, weight loss

As you age, we offer a range of medical and support services to help you stay as healthy, active and independent as possible. We also offer help to family members and caregivers who may support you.

Available at these locations

Care we provide at VA Memphis health care

We assess your situation and condition to decide which outpatient geriatric services are right for you or a senior Veteran in your care, and then we coordinate your care. Our team of specialists provides geriatric services that include:

  • Medicine and nursing
  • Psychology, psychiatry, and social work
  • Physical and occupational therapy

Learn more about VA long-term care

Our specialists provide a full range of services to help you get and understand your prescription medicines and supplies. You can refill VA prescriptions online, by phone or by mail.

Available at these locations

Care we provide at VA Memphis health care

Pharmacy

Services Offered

The VAMC Memphis pharmacy processes over 5,000 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone or the Internet:
 

Automated Refill Line

An automated refill line is available for all VAMC Memphis patients. Please call one of the following numbers:

  • 523-8990, option 2 (Memphis area)
  • 1-800-636-8262, option 2 (from outside the Memphis area)
    1. After you have dialed the number, wait for the automated attendant to answer.
    2. Enter your entire social security number, then press the # key. Wait for an answer.
    3. Press 2, then wait for an answer.
    4. Press 1, then wait for an answer.
    5. Enter the prescription number, then press the # key. Wait for an answer.
    6. To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.

Internet Refill

Prescriptions may also be filled online using VA's MyHealtheVet website. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile at the MyHealtheVet website.

Refills at VAMC Memphis Pharmacy

All veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main VAMC Memphis pharmacy window.

 

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life. They will also work with family members or caregivers who support you.

Available at these locations

Care we provide at VA Memphis health care

 

Primary Care

The Primary Care Service Line offers an extensive range of treatment modalities with emphasis on health care prevention. Our Primary Care physicians are internationally recognized for breakthrough research in a number of primary care areas.

Services Offered

Contact your primary care physician if you need any of these or other services —

  • cancer screening
  • high cholesterol treatment
  • chronic obstructive pulmonary disease (COPD) treatment
  • diabetes prevention and treatment
  • flu vaccine and nasal mist
  • high blood pressure prevention and treatment
  • treatment for obesity
  • osteoporosis treatment
  • prostate disease prevention and treatment
  • smoking cessation
Common conditions: sore throat, pink eye, flu, sprains and strains

We provide immediate, walk-in care for minor injuries and non-emergency illnesses that are not life-threatening but need early attention.

Available at these locations

Care we provide at VA Memphis health care

Our urgent care clinic offers walk-in health care when you need help right away, but don’t have an emergency. Urgent care doesn’t replace your primary care doctor, but it can help when your doctor’s office is closed and you need to see a health care professional immediately. We treat medical conditions like:

  • Colds, flu, and strep throat
  • Sinus, ear, and eye infections
  • Minor injuries and muscle strains
  • Rashes and skin infections

Learn more about VA urgent care

Mental health care

We can help you overcome substance use problems from unhealthy alcohol use to life-threatening addiction. We match our services—like counseling, group therapy or medication—to your specific needs.

Available at these locations

Care we provide at VA Memphis health care

We help Veterans on their recovery journey through outpatient and inpatient services. Our residential facility helps Veterans deal with substance abuse, homelessness, mental health, and unemployment through its 24-hour therapeutic and educational programs like:

  • Rehabilitation
  • Health maintenance
  • Community support
Learn more about our VA treatment programs
Common conditions: addiction, depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, OCD

If you’re struggling with issues like PTSD, depression, grief, anger or trauma, we offer counseling and other support. All VA health care facilities offer same-day help. You may qualify even without enrolling in VA health care.

Available at these locations

Care we provide at VA Memphis health care

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

 

  • Psychiatric disorders such as schizophrenia, bipolar disorder, and depression
  • Marriage and relationship problems
  • Post-traumatic stress disorder (PTSD)
  • Anxiety, addictive behaviors, and personality disorders
  • Aggressive or self-harming behaviors

Learn more and connect with a care coordinator

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Available at these locations

Care we provide at VA Memphis health care

Post-traumatic stress disorder (PTSD) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. It’s normal to have upsetting memories, feel on edge, or have trouble sleeping after this type of event. If symptoms last more than a few months, it may be PTSD. We can help you with effective treatments and support services, like:

  • Psychiatric and psychological counseling
  • Services for Veterans who are homeless
  • Treatment for addictive disorders
  • Transition and care management for post-9/11 combat Veterans of Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more about PTSD

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments  and medications when needed.

Available at these locations

Care we provide at VA Memphis health care

Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:

  • Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
  • Addictive behaviors and substance abuse
  • Post-traumatic stress disorder (PTSD) and combat-related stress disorder
  • Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
  • Aggressive or self-harming behaviors

Call our Veterans Crisis Line at 800-273-8255 (select 1) for free, private help anytime 24/7. Our local suicide prevention coordinators can also connect you with ongoing counseling and services.

Available at these locations

Care we provide at VA Memphis health care

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

 

  • Suicide prevention care coordinators
  • Suicide prevention case managers
  • Gun safety locks

Learn more and connect with a care coordinator

Specialty care

We offer services and treatment for Veterans with allergies, asthma and other immune system conditions.

Available at these locations

Care we provide at VA Memphis health care

We diagnose, evaluate, and treat your asthma, allergies, and non-HIV immune deficiencies. Our services include:

  • Skin tests, blood tests, and other exams to identify food, drug, insect, pollen, animal, dust, and other allergies
  • Prescribing and managing allergy medications that can ease your symptoms by reducing your immune system response to the things that cause your allergic reaction
  • Performing asthma tests to measure lung function and see how much air moves in and out as you breathe
  • Prescribing long-term and quick-relief asthma medications to reduce inflammation and open your swollen airways
  • Specialized treatments for your immune deficiency disorders

The anesthesia service works to keep you comfortable, safe and pain-free during surgical or screening procedures.

Available at these locations

Care we provide at VA Memphis health care

Our specially trained doctors, called anesthesiologists, can help with your care before, during, and after surgery. They will develop a plan for your care and safety, provide medicine to keep you comfortable during your operation, and help you manage your pain after surgery. Our services include:

  • General anesthesia (intravenous drugs, inhaled gasses, or some combination) to keep you pain-free and in a sleep-like state during surgery or other medical procedures
  • Regional anesthesia (injecting numbing drugs around nerves) to control pain in specific parts of your body during or after surgery
  • Monitoring your breathing and vital body functions while you’re under anesthesia
  • Working with the rest of your care team to manage your pain medications after your operation
  • Coordinating care with your other health care professionals to facilitate a smooth transition from hospital to home
Common conditions: macular degeneration, diabetic eye disease, glaucoma, corneal diseases, retinitis pigmentosa, uveitis, stroke and injury-related vision loss

We offer advanced vision care and blind rehabilitation services to help you live independently. These may include vision-enhancing devices and technology as well as visual skills and related training.

Available at these locations

Care we provide at VA Memphis health care

The Vision Rehabilitation Clinic provides low vision services to Veterans and active duty service members who have a visual impairment, legal blindness, or a functional vision difficulty. This may be caused by a stroke or traumatic brain injury or a disease like macular degeneration, glaucoma or diabetic retinopathy to name a few. These can all cause low vision, which is a loss of eyesight that can make everyday tasks difficult.

A person with low vision may find it hard to read, write, watch TV, shop, recognize faces or cross a street. Vision rehabilitation can help these patients compensate for their vision loss. This may be done through optical aids such as magnifiers, telescopes or electronic devices. Non-optical aids such as large print books, writing guides, talking watches and bold tipped markers may also help. 

The clinic provides a full range of high quality services by a team of professionals:

  • Low Vision Optometrist that specializes in low vision eye exams and the prescription of optical and electronic devices.
  • Certified Low Vision Therapist that teaches Veterans to use their vision better with and without devices and how to perform everyday tasks safely and efficiently.

Referrals for further training and assistance may be made to:

  • Bind Rehabilitation Outpatient Specialist (BROS) that provides services within the home. This can include setup of devices and instruction in traveling safely and independently.
  • Visual Impairment Services Team Coordinator (VIST) that serves as a case manager for legally blind veterans.

To receive services, the Veteran or active duty service member must be eligible for VA healthcare and have one of the following: visual impairment, legal blindness, or visual field loss.

For further information, please contact the clinic at 901-523-8990 ext. 6852.

Links

 

 

Common conditions: coronavirus, COVID-19
We provide COVID-19 vaccines to Veterans as well as their spouses and caregivers. We also provide vaccines to Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) recipients and VA staff.

Available at these locations

Care we provide at VA Memphis health care

  • COVID-19 vaccines for eligible Veterans and staff

Learn more about COVID-19 vaccines at VA

 

Booster Shots Update

Beginning October 18, 2021, COVID-19 Vaccinations be given Monday-Friday from 8:00 AM to 12:00 PM. Flu shot times remain the same, Monday thru Friday from 8:00 AM to 3:30 PM. COVID-19 Vaccinations and Flu Shots will be given in the Bed Tower lobby of the Memphis VA Medical Center. No appointment is necessary.

The Pfizer 3rd dose and COVID-19 booster shots are available to Veterans who have already received both Pfizer shots. Patients who meet the criteria for the 3rd dose or booster shot must bring your vaccination card with you.

 

3rd Dose:
For those who are immunocompromised and at least 28 days from their second shot. For more information about Pfizer 3rd dose COVID-19 shots, visit the Centers for Disease Control and Prevention website at Additional Dose of mRNA COVID-19 Vaccine for Patients Who Are Immunocompromised | CDC

 

Booster Shot:
For those who meet criteria and at least 6 months from their second shot. For more information about Pfizer COVID-19 booster shots, visit the Centers for Disease Control and Prevention at Who Is Eligible for a COVID-19 Vaccine Booster Shot? | CDC

 

COVID-19 VACCINATION

As a reminder, all Veterans (enrolled or non-enrolled) and their spouses, Caregivers of Veterans, and CHAMPVA recipients can get a COVID-19 vaccine at the Memphis Veterans Affairs (VA) Medical Center. Please bring a picture identification to the Eligibility office located in the lobby of the Bed Tower to be registered.

Location:  Bed Tower North side entrance parking lot, at the Flu shot/CCOVID-19 entrance (SEE SIGNS).
Time:  The COVID-19 vaccine clinic is open Monday, Wednesday and Friday, 8:00 AM-Noon and Tuesday and Thursday, Noon-3:30 PM only.

 

 

Common conditions: heart disease, high blood pressure, heart rhythm disorders, angina, vascular diseases

Our cardiology specialists offer advanced treatment and care for conditions affecting your heart and blood vessels, including heart disease, stroke, heart rhythm disorders and high blood pressure. 

Available at these locations

Care we provide at VA Memphis health care

We perform noninvasive and minimally invasive tests and procedures that check, support, and improve your heart health. We’ll work with you to develop a personalized treatment plan and treat you with the most effective medications. Our services include:

  • Evaluating you for coronary heart disease, heart-valve disease, and heart defects
  • Determining how well blood flows through your heart vessels or find the cause of your heart failure
  • Treating your heart vessels with nonsurgical or minimally invasive operations that open and support them through balloon angioplasty or stent placement
  • Noninvasively monitoring you for changes in heart rhythm, using electrocardiograms (EKGs or ECGs), portable Holt monitors, or ultrasound
  • Performing surgical treatments like pacemaker implants or cardiac catheterization (inserting a long, thin tube into an artery or vein)
Common conditions: psoriasis, eczema, skin cancer, acne, rosacea, allergic skin diseases, ulcers

Our dermatologists offer expert treatment for a range of conditions that affect your skin, hair and nails—from acne to psoriasis to skin cancer. We also offer skin cancer screening and education.

Available at these locations

Care we provide at VA Memphis health care

We provide care for many medical and surgical skin conditions. Our dermatology services include:

  • Medically necessary treatments for skin conditions like skin cancer and rashes
  • Specialized treatments for acute (short-term) and chronic (long-lasting) skin conditions, like psoriasis, eczema, warts, and fungal illnesses
  • Evaluation, biopsy, and treatment of cancerous or pre-cancerous skin conditions, like abnormal moles and lesions.
  • Referrals for complex conditions
  • Teledermatology (a telehealth resource), which gives patients quick access to expert opinions
Common conditions: Diabetes type 1 and type 2

We offer treatment for type 1 and 2 diabetes. We work with you, your family and caregivers to help you live a healthier life through treatment, monitoring, diet and education.

Available at these locations

Care we provide at VA Memphis health care

We offer many medical and support services to help you manage your diabetes, like:

  • Self-management, education, and support classes
  • Insulin therapy and blood-glucose meter training
  • Diabetes survival skills that include sick-day management, lifestyle changes, nutrition advice, and cooking classes
Common conditions: diabetes, thyroid and parathyroid conditions, endocrine conditions

We provide caring, expert treatment for diabetes and disorders of the endocrine, hormonal, glandular and metabolic systems.

Available at these locations

Care we provide at VA Memphis health care

We diagnose and treat hormone imbalances and other endocrine system problems that can create or complicate serious medical conditions like diabetes, obesity, and thyroid or parathyroid disorders. Our endocrinologists can:

  • Measure the level of various hormones in your body
  • Measure your blood glucose level
  • Determine the cause and proper treatment of endocrine and metabolic disorders
Common conditions: reflux, GERD, Barrett's esophagus, endoscopy, colonoscopy

Our gastrointestinal (GI) specialists offer screening and treatment for conditions affecting your GI tract, gallbladder, liver and pancreas—like reflux, Crohn’s disease, hepatitis and pancreatitis.

Available at these locations

Care we provide at VA Memphis health care

We diagnose and treat medical conditions in your esophagus, stomach, intestines, colon, and other parts of your digestive system. We can also test and treat other organs, like your liver, pancreas, and gallbladder. Our gastroenterology department provides services like:

  • Colonoscopy, esophagogastroduodenoscopy (EGD), and endoscopic retrograde cholangiopancreatography (ERCP), which use an endoscope (a long, flexible tube with a small camera on the end) that lets us examine your digestive system
  • Endoscopic ultrasound, which uses high-frequency sound waves to create images that help us diagnose and evaluate digestive and lung diseases
  • Manometry study, which tests how well your esophagus is working
  • Small bowel capsule endoscopy, which uses a tiny wireless camera that takes pictures as it moves through your digestive system
  • 24-hour pH study, which measures how much stomach acid is flowing into your esophagus and helps us assess conditions like severe heartburn and acid reflux

If you have a diagnosis of anemia, lymphoma, leukemia or another blood cancer or disorder, we support you with expert care and treatment.

Available at these locations

Care we provide at VA Memphis health care

We offer a range of hematology and oncology services. You can arrange appointments and consultation through your primary care provider. Our hematology and oncology services include:

  • Chemotherapy
  • Blood and platelet transfusions
  • Mediport flushes to clean and maintain the small medical appliance inserted under your skin, making it easier to inject drugs and draw blood
  • Evaluation and treatment of blood disorders and cancer
  • Dedicated outpatient infusion center, working closely with radiation oncology, interventional radiology, general surgery, diagnostics, palliative care, and social services
  • Bone marrow biopsies, to see whether your bone tissue is healthy and making a normal number of blood cells

We evaluate and treat Veterans with infections including hepatitis, HIV/AIDS and tuberculosis.

Available at these locations

Care we provide at VA Memphis health care

We test for, evaluate, and treat many infectious diseases. We offer:

  • Testing and screening for hepatitis C, HIV/AIDS, tuberculosis, and other infectious diseases
  • Prevention strategies and treatment
  • Compassionate care and counseling for people who are living with infectious diseases

We offer blood tests and other advanced testing services to help you and your VA health care team monitor your health, find and understand any health problems and make informed treatment decisions.

Available at these locations

Care we provide at VA Memphis health care

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

  • Study of blood, urine, and other bodily fluids for illness management
  • Testing for infectious diseases
  • Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
  • Autopsy services
Common conditions: overweight, obesity, diabetes, high blood pressure

We offer easy-to-follow weight management plans backed by the latest science. Our experts can help you reduce health risks, prevent or reverse some diseases and live a better—and even longer—life.

Available at these locations

Care we provide at VA Memphis health care

MOVE! is a weight-management program designed to help you live a longer, healthier life. With the help of your MOVE! care team, you can eat a healthier diet, get more exercise, reduce your health risks, and improve your quality of life. The MOVE! program offers:

  • Weight-loss support groups to help you lose weight and keep it off
  • Healthy eating tips and cooking classes
  • Behavioral change strategies to help you live a healthier lifestyle

Learn more about MOVE!

Common conditions: Dialysis, kidney disease, high blood pressure, hypertension

Our specialists offer you advanced care for kidney-related diseases like chronic kidney disease, high blood pressure and fluid and electrolyte problems. We also provide dialysis and related support.  

Available at these locations

Care we provide at VA Memphis health care

Our team of kidney doctors (nephrologists) actively manage all aspects of adult kidney disease, kidney and bladder stones, renal hypertension (high blood pressure caused by kidney disease), and mineral and bone disorders. We provide inpatient and outpatient services, like:

  • Dialysis preparation and referral
  • Home patient monitoring
  • Kidney transplant evaluation
  • Kidney disease education
Common conditions: cognitive disorders, epilepsy, headache motor neuron and movement disorders, multiple sclerosis, stroke

Our specialists evaluate and treat conditions and diseases of the brain, spine, and nervous system, including headache, stroke, Alzheimer's disease, epilepsy, Parkinson’s disease and other conditions.

Available at these locations

Care we provide at VA Memphis health care

We provide inpatient and outpatient services for chronic diseases and disorders that affect your brain, spine, and the nerves that connect them. Our neurologists read electroencephalogram (EEG) recordings, which measure the electrical impulses brain cells use to communicate with each other. We evaluate and treat many neurological illnesses and disorders such as:

 

  • Neuropathy (nerve damage), myelopathy and other spinal cord injuries, and radiculopathy (pinched nerves)
  • Parkinson’s disease, epilepsy, and multiple sclerosis
  • Stroke, dementia, and degenerative diseases
  • Other neurological conditions

 

The Neurology Service provides a broad spectrum of services to Veterans. These services include evaluation and treatment of diseases affecting the nervous system including the brain, spine, peripheral nerves and muscles. Our physicians provide comprehensive assessments, diagnostic testing and treatment plans to ensure each patient has an optimum medical prognosis. Diagnostic testing performed by physicians and technicians include: EMG, EEG, and sleep studies. Additionally, education opportunities and community outreach are offered for Veterans diagnosed with stroke, amyotrophic lateral sclerosis, multiple sclerosis and epilepsy.

Telemedicine Program

The Neurology Section is using new technologies to deliver more convenient and timely care to Veterans. Instead of Veterans having to travel to Memphis for their care, they are able to be evaluated at their local VA clinic. Patients at their local clinic and the neurology provider see and talk with each other through video teleconferencing, by appointment only.

Educational Activities

The Neurology Service serves as an academic resource to medical students, residents and fellows at the University of Tennessee Health Science Center. Under the supervision of senior neurologists, medical students and physicians-in-training rotate through the inpatient wards, outpatient neurology clinics, and sub-specialty clinics to learn how to recognize, diagnose and treat various neurological disorders.

Where is the Neurology Service Located?

The Neurology Section is located on the 5th floor of the Bed Tower at Memphis VA Medical Center. Parking is available in the Bed Tower parking area off of Pauline. Enter the Medical Center through the Bed Tower Entrance. From there take the gold elevators to the 5th Floor. Upon exit from the elevators, patients with appointments to see providers in our neurology clinics turn RIGHT, then RIGHT again and check-in at room G500. Patients who are reporting for procedures and testing (EMG, EEG and therapeutic Botulinum toxin) turn LEFT off the elevators and check in at the window.

 

Visit our Amyotrophic Lateral Sclerosis Clinic page.

Visit our Multiple Sclerosis page.

Visit our Veterans Health Library page

 

 

Our nutrition experts work closely with you and your care team to help make sure you’re getting the nutrition you need to get and stay as healthy as possible.

Available at these locations

Care we provide at VA Memphis health care

 

Nutrition and Food

The Nutrition and Food Service Department maintains a progressive program for both preventive care and for Medical Nutrition Therapy (MNT). Administrative nutrition staff, registered dietitians, and dietetic technicians are dedicated to providing quality nutrition care, food service, and education to our veterans, staff, and students. We operate in various settings - during hospitalization, in the outpatient clinic setting, and through research protocols and special programs.

Services Offered

Nutrition and Food Service takes pride in the meals we serve. Our goal is to serve you healthy, quality and satisfying meals. Good nutrition is key to good health.

Introducing Meals “YOUR” Way
Nutrition and Food Services is committed to providing a variety of healthy meal choices that have been created within your prescribed dietary requirements. We are pleased to offer you our new Select Menu Program, which allows you to select the meals you would like to receive. Your Nutrition Host/Hostess will coordinate your meal selections with you daily, based on your food preference and dietary restrictions. It is our goal to serve you healthy and nutritious meals that you enjoy and make you feel at home!

Clinical Nutrition (inpatient services and education)

The Clinical Nutrition Team (Registered Dietetic Technician and Registered Dietitian Nutritionists) screen and/or assess all Veterans admitted to the medical facility. Assessment, using the nutrition care process and physical exam, includes but is not limited to: medical and social history, dietary history and intake, height, weight history, protein and iron status, blood glucose, and cholesterol level. You will be visited by a member of our Clinical Nutrition Team during meal rounds to monitor your food intake and meal satisfaction. Nutrition education is provided for all dietary restrictions.
For more information regarding the education, contact 901 523 8990 extension 6555 OR 7337 Monday-Friday.

Outpatient Individual and Group Nutrition Counseling Services

Outpatient nutritional services are provided to Veterans at the Memphis VA Medical Center (and surrounding CBOCS) in a variety of care settings including primary care clinics, home based primary care, and spinal cord injury. The following nutrition education programs and services are available for you:

Healthy Teaching Kitchen

Hands-on education in a kitchen setting is offered for general health, diabetes, renal/kidney disease, and anti-inflammatory diets. To make an appointment contact Suzanne Bowen at 901 523 8990 extension 6735.

Individual Counseling Services

Educational services are provided for general health, pre-diabetes, diabetes, cardiac care, renal disease, cancer education, women’s health, and weight loss. Classes are provided at Memphis VAMC, surrounding CBOCS, and via telehealth. To make an appointment contact 901 523 8990 extension 7337.

MOVE!

A 16-week health and weight reduction program that encourages and educates on healthy eating and physical activity in a group setting. You may self-schedule by calling: 901-523-8990, select option #3, then option #3 again. OR contact Amanda Carmichael (901 523 8990 extension 7974)

Diabetes Self-Management Education Class

An informational class to help with managing your diabetes if you are newly diagnosed with diabetes or if you need a refresher on diabetes management. This class is offered at the Memphis VAMC and at all CBOCS. Contact Amanda Carmichael (901 523 8990 extension 7974) for an appointment.
Nutrition education is also taught by Clinical Video Telehealth (CVT). CVT services allow dietitians the ability to counsel in the community in real-time using video conferencing technology. If you are interested in participating in CVT nutrition education, please contact 901 523 8990 extension 7337 or extension 6555 for an appointment.

Nutrition and Food Service will provide veterans a meal, upon receipt of a meal ticket. Modified diets are available upon request to meet your health needs. Based on our guidelines, we serve meals with less sugar, salt and fat.

Hoptel meals and other meals (upon receipt of meal ticket) are available in the main kitchen CW 238 at the following times:

Lunch: 11:00 am - 2:00 pm

Dinner: 4:30 pm - 7:00 pm

If you have any questions, concerns or suggestions about your meal or other nutrition related services please call our COOK HOTLINE at "COOK" (ext. 2665).
Nutrition and Food Service values your input. It is our pleasure to serve you.

Inpatient Nutrition

Our staff of registered dietitians and dietetic technicians works cooperatively with other healthcare professionals to promote the nutritional well being of the patients, screening each patient admitted to the hospital, assessing those with specific nutritional concerns, and providing nutrition education and counseling to individuals requiring specific diets.

Outpatient Diet Counseling

We provide nutrition counseling to the patients concerned with the special nutrition needs related to their illnesses. Ambulatory Care services include –

  • One-on-one nutrition counseling with a registered dietitian – including, but not limited to general, diabetic, cardiac, and cancer education. Clinic Times are as follows and walk-in and same day appointments are available:
     
    • VAMC-Memphis
      Monday - Friday 8:00 am - 4:00 pm
      Healthy Teaching Kitchen Series: Wednesday 9:00am-10:00am, Wednesday 1:00pm-2:00pm
       
    • North Memphis Clinic – Nutrition
      Wednesday, Friday 8:00 am - 3:00 pm
       
    • NONCO Memphis Clinic – Nutrition
      Monday Afternoon, Tuesday, Thursday 8:00 am - 4:00 pm
       
    • Jackson Clinic - Nutrition
      Monday - Friday 8:30 am - 3:30 pm
  • Interdisciplinary group classes
             
    • Diabetes Self-Management Training Classes 2nd and 4th Monday of each month 1-4pm
       
    • Diabetes cooking Group 1st Monday of each Month 1pm
       
    • Memphis MOVE! Class Thursday 9:00-11:30am and Wed 2-3pm
       
    • Jackson Clinic and all other surrounding CBOCS- MOVE!
      Call 731-661-2750 to sign up and obtain class dates
      Diabetes Self-Management Training Classes
      Call 731-661-2750 to sign up and obtain class dates
       
    • North Memphis Clinic – MOVE! Every Tuesday 3-4pm
      Diabetes Self-Management Training Classes, 3rd Monday of each month at 2pm
       
    • NONCO Memphis Clinic – MOVE! Every Tuesday 1-2pm
      Diabetes Self-Management Training Classes, 2nd Monday of each month at 2pm
Common conditions: cataracts, glaucoma, macular degeneration, diabetic eye disease

Our ophthalmology specialists diagnose and provide medical and surgical care for conditions that affect your eyes—like cataracts, glaucoma, macular degeneration and diabetic retinopathy. 

Available at these locations

Care we provide at VA Memphis health care

 

Ophthalmology Clinic

The Memphis VA Ophthalmology Clinic is a regional Veterans’ center for comprehensive and specialized eye care.  Our ophthalmologists can satisfy all of your eye care needs, and our optical shop is located on site for your convenience.  Our physicians are Medical Doctors specializing in complete eye care including ophthalmic surgery and eye laser procedures which are done at the Memphis VA hospital on Jefferson Avenue.  We are dedicated to providing high quality eye care services to our veterans.

Services offered are:

  • Adult eye exams and glasses.
  • Laser and Medical treatment of Diabetic Eye Disease.
  • Laser and Medical treatment of Glaucoma.
  • Dry Eye Therapy.
  • Detached or Torn Retina.
  • Medical and Injection therapy for Age Related Macular Degeneration.
  • Cataract surgery including specialty lenses for Correction of Astigmatism.
  • A-Scan and B-scan ultrasound testing of the Eye
  • Specular Microscopy
  • Fundus Photography, OCT, and Fluorescein Angiography
  • Corneal Topography
  • IOL Master technology for Intraocular Lens Calculations


Address
Memphis VA Medical Center
(Eye Clinic is located on the first floor near the Dental Clinic)
1030 Jefferson Avenue
Memphis, TN 38104

Common conditions: vision exams, prescription eyeglasses, contact lenses

Our optometrists offer you routine eye exams, preventive vision testing and treatment for conditions like glaucoma. We also provide prescriptions for eyeglasses and other assistive devices.

Available at these locations

Care we provide at VA Memphis health care

Optometry Clinic

The Memphis VA Optometry clinic is located in south Memphis near the International Airport.  Optometry provides comprehensive eye care and eyeglasses to our nation’s veterans.  Optometry treats eye diseases, provides eyeglasses, and has a special clinic for low vision care as well.

Services offered are:

  • Eye health exams
  • Treatment and monitoring of eye diseases
  • Treat superficial eye injuries
  • Low Vision services
  • Eyeglasses

Address
Nonconnah Outpatient Clinic
1689 Nonconnah Blvd.
Suite 120
Memphis, TN 38132

The clinic provides patient care Monday – Friday from 7:30 AM – 5:30 PM
The clinic is closed for Federal Holidays.

Phone 901-523-8990 extension 1310 or 1311

Palliative care focuses on comfort, quality of life and reducing suffering. Hospice care is a type of palliative care offered to patients with life-threatening illness under certain conditions.

Available at these locations

Care we provide at VA Memphis health care

Palliative and Hospice Care

Palliative and Hospice Care promotes quality of life across the illness trajectory through the relief of suffering, including care of the dying and bereavement follow-up.

At VAMC Memphis, we are committed to providing the highest level of care in regard to medical, psychological, social, and spiritual needs. We consider it an honor to serve our Veterans and their families who are facing terminal or life-limiting conditions.

A compassionate and dedicated team of experts will help those who are in need of assistance with understanding Living Wills and/or Health Care Power-of-Attorneys, those with advanced illness that require difficult-to-treat symptoms, and when the end approaches, gentle and supportive care for end-of-life issues.

Palliative Care Team

  • Dr. Mark Brint, Medical Director, Chief of Geriatrics
  • Dr. Karen A. Clark, Program Director, Palliative Care
  • Dr. Emily Brandl, Clinical Pharmacist

Contact the Palliative Care Office at 901-577-7433.

Common conditions: arthritis, bunions, diabetic foot care, foot deformities, skin and nail conditions

Our podiatry specialists evaluate and treat a wide range of injuries, diseases and disorders that affect your feet and ankles—from ingrown toenails to inflammation to diabetic foot ulcers.

Available at these locations

Care we provide at VA Memphis health care

After years of walking, running, marching, jumping, rappelling, and parachuting, many Veterans experience trouble with their feet and ankles. We can help treat those problems so you can continue to enjoy an active lifestyle. Our podiatry services include:

  • Arthritis care for inflamed, swollen, or damaged joints
  • Foot and ankle fracture treatment, repair of cartilage, torn tendons and ligaments
  • Injections to reduce pain and swelling
  • Joint arthroplasty (surgical repair or reconstruction) and replacement
  • Minimally invasive surgery and post-surgical rehabilitation
  • Foot health maintenance procedures (bunion removal, resurfacing, and nail trimming)

The radiation oncology service works with your health care team to target cancer safely and precisely using radiation therapy.

Available at these locations

Care we provide at VA Memphis health care

Radiation oncologists specialize in using high-energy radiation to kill or damage cancer cells and either destroy tumors or control their growth. Our doctors sometimes use radiation therapy in combination with surgery, chemotherapy, or other cancer treatments. The radiation therapy you receive will depend on cancer type, tumor size and location, and your general health. Our services include:

  • Intensity modulated radiation therapy (IMRT), which uses computers to deliver precise radiation doses that match the 3D shape of your tumor
  • Intracranial stereotactic radiosurgery (SRS), which uses targeted radiation to treat a brain tumor or lesion while minimizing radiation effects on healthy brain tissue
  • Stereotactic body radiation therapy (SBRT), which uses precisely focused radiation to treat tumors in your lungs, spine, liver, lymph nodes, or other soft tissues
  • Low-dose rate definitive and salvage brachytherapy, which use low doses of radiation to treat prostrate cancer
  • Image-guided radiation therapy (IGRT), which uses detailed images to help focus radiation on affected areas, improve outcomes, and shorten treatment

We provide and help you use medical aids, hearing aids, state-of-the-art adaptive home equipment and other equipment to help you preserve and increase your mobility and independence.

Available at these locations

Care we provide at VA Memphis health care

VA is the world’s largest and most comprehensive provider of sensory aides and prosthetic devices. Veterans enrolled in the VA health care system and referred by a physical medicine and rehabilitation physician can receive a full range of services and equipment like:

  • Artificial limbs and surgical implants, including artificial joints and pacemakers
  • Wheelchairs and other medical devices
  • Aids for Veterans who are blind, have low vision, or are hearing impaired
  • Adaptive equipment and modifications to make your vehicle or home more accessible
  • Other devices and services to help increase your mobility, dignity, and independence
  • Clothing allowance for Veterans with devices that damage their clothing
Common conditions: arthritis, Crohn's disease, gout, lupus

Our team cares for and treats Veterans with joint and autoimmune conditions.

Available at these locations

Care we provide at VA Memphis health care

Our doctors treat inflammation, stiffness, or pain in your muscles, joints, and tendons. Common rheumatic illnesses include:

  • Juvenile idiopathic and infectious arthritis
  • Osteoarthritis and rheumatoid arthritis
  • Lupus, gout, and scleroderma
Common conditions: insomnia, narcolepsy, restless legs syndrome, sleep apnea, sleepwalking

The sleep medicine service diagnoses and treats your sleep problems, including trouble sleeping, breathing difficulties while sleeping, snoring, teeth grinding and jaw clenching.

Available at these locations

Care we provide at VA Memphis health care

Pulmonary Critical Care Sleep Service (PCCSS) at VA medical center, Memphis provides care to the veteran seeking care in the field of Pulmonary medicine, Critical Care Medicine, Sleep Medicine and Respiratory therapy. These unique fields of medicine in our service are tightly inter-related but functions independent of each other.

To learn more about Pulmonary Critical Care Sleep Service visit https://www.va.gov/memphis-health-care/programs/pulmonary-critical-care…

Sleep Health Center

The Sleep Health Center at the Memphis VA Medical Center is an 8-bed facility that is accredited by the American Academy of Sleep Medicine for monitored and unmonitored studies. Services include evaluations for sleep disorders in outpatient clinics as well as monitored and unmonitored sleep testing using state-of-the-art equipment. The Memphis VAMC Sleep Health Center is a full-service sleep center. Our staff diagnoses and treats Veterans with a wide range of sleep disorders including insomnia, movement disorders during sleep, and disorders of excessive daytime sleepiness such as obstructive sleep apnea and narcolepsy.

Telemedicine Program

The Sleep Health Center is using new technologies to deliver more convenient and timely care to Veterans. Instead of Veterans having to travel to Memphis for their care, they are able to be evaluated at their local VA clinic. Patients at their local clinic and the sleep specialist in the sleep center see and talk with each other through video teleconferencing. This approach is being used to evaluate and manage Veterans with sleep apnea and insomnia.

Educational Activities

The Sleep Health Center serves as an academic resource to medical students, residents and Sleep Medicine fellows at the University of Tennessee Health Science Center. Medical students and physicians-in-training rotate through the outpatient sleep clinics to learn how to recognize, diagnose and treat various sleep disorders.

Sleep Study Information for Patients

What Can You Expect During an Overnight Sleep Study in the Sleep Health Center?

After arriving at the Sleep Health Center, a sleep technician will apply several sensors to your head, face, and body. These sensors give us information about your breathing, snoring, oxygen level, heart rate, movement during sleep, and sleep stages. You will also be asked to complete several questionnaires. After applying all the sensors, the technician will provide you with a private bedroom for sleeping. The technician will monitor your sleeping and breathing throughout the night.

If the recording in the first portion of the night shows that you have symptoms of sleep apnea, you may be asked to wear a mask on your face connected to a positive airway pressure device in the second part of the night. Positive airway pressure is the most common treatment of sleep apnea.

In the morning, the technician will awaken you and all sensors will be removed. You will be asked to answer some questionnaires. After your sleep study is completed, you will be contacted by telephone or letter to inform you of the results of the study and recommend management. If you are not contacted within 2 weeks of your study, please call the Sleep Health Center at 901-523-8990 extension 7990.

How to Prepare for an Overnight Sleep Study in the Sleep Health Center

  1. Bring any medications that you will need to take while at the Sleep Health Center 
  2. Please arrive on time for your scheduled sleep study 
  3. Bathe or shower before coming to the appointment, paying special attention to the head and neck areas. This will help the sleep study staff apply the monitoring patches for the study. 
  4. Avoid using any conditioners, oils, lotions, or makeup prior to arriving for your sleep study. Again, this will help the sleep study staff apply the monitoring patches for the study. 
  5. You will NOT be provided dinner at the Sleep Health Center prior to or during your sleep study. Please eat your evening meal before arriving at the Sleep Health Center. 
  6. You may bring personal toiletries (toothbrush, toothpaste, soap) for use before and after the sleep study. Your personal belongings will be secured during the sleep study in the Sleep Health Center. Please do NOT bring more than what you will need for personal hygiene in the morning after your sleep study. 
  7. You will wear your personal pajamas or hospital gown for the sleep study. 
  8. Televisions are available in each bedroom.

Where is the Sleep Center Located?

The Sleep Health Center is located on the 5th floor of the Bed Tower at Memphis VA Medical Center. Parking is available in the Bed Tower parking area off of Pauline or in the east parking lot off of Jefferson Avenue. For patients having an overnight sleep study, enter the Medical Center through the Emergency Room Entrance and check in at the desk. From there follow the hallway to the Bed Tower and take the gold elevators to the 5th Floor. When you exit the elevators on the 5th floor, turn LEFT. At the end of the short hallway is a waiting area. Please have a seat and a technician will be with you shortly.

How Patients Can Obtain Supplies for Their Positive Airway Pressure Treatment?

Patients can obtain supplies for their positive airway pressure apparatus by calling the Sleep Health Center at 901-523-8990 extension 6805. They should receive the supplies in the mail in approximately two weeks.

If you are trying to quit smoking or want to stop using tobacco, we can help you with support, resources and programs.

Available at these locations

Care we provide at VA Memphis health care

You can quit smoking or chewing tobacco. Our goal is to provide support and strategies to add to optional nicotine replacement therapy prescribed by your primary care doctor. These include:

  • FDA-approved medications to manage nicotine withdrawal and the urge to smoke.
  • Counseling in person or by phone
  • Tobacco Cessation Quitline for individual counseling and strategies
  • SmokefreeVET text message program for daily advice and interactive support
  • Stay Quit Coach mobile app to help you quit smoking and stay smoke-free

Learn more about how to quit

If you have a spinal cord injury or disorder, our specialists provide coordinated care throughout your life. We work to help you achieve your goals for independence, productivity and quality of life.

Available at these locations

Care we provide at VA Memphis health care

Spinal Cord Injury

The Spinal Cord Injury Center at VAMC Memphis is one of the largest centers in the VA System and was established in 1998. The facility houses a variety of resources to ensure quality treatment for veteran patients.

Services Offered

Staff and physicians work closely with the spinal cord injured veteran, family members, and significant others to ensure the highest quality of care.

We assist the spinal cord injured patient to —

  • enhance his/her health and well-being
  • improve functional abilities
  • maintain a high quality of life

These goals are met through patient education and participation in research.

 

If you are having surgery, we make sure that your procedure and follow-up care are safe and high-quality.

Available at these locations

 

Care we provide at VA Memphis health care

Surgery

The surgery program at VAMC Memphis has a three-fold mission —

  • provide quality surgical care for our veterans
  • utilize the latest research and state-of-the-art equipment
  • train residents in current surgical techniques

Services Offered

Surgery offers a wide experience of outpatient and inpatient services in —

  • general surgery
  • neurosurgery
  • orthopaedics
  • ophthalmology
  • otolaryngology
  • vascular surgery
  • plastic surgery
  • cardiothoracic surgery
  • urology
  • podiatry
  • women health services

We also offer a same day surgery program and an active peripheral vascular lab. Care for our critical care patients is provided in our 8-bed surgical intensive care unit.

Community Cooperation

VAMC Memphis works closely with local area hospitals and institutions to provide services to our veterans that are not available through the VHA healthcare system.

Social programs and services

If you are caring for a Veteran with serious illness or disabilities, we can help you support them—and take care of yourself. You may qualify for services like training, counseling or respite care when you need a break.

Available at these locations

Care we provide at VA Memphis health care

If you’re a caregiver for a Veteran, you can get support by contacting one of our caregiver support coordinators. If the Veteran you care for was injured post-9/11, you may be eligible for even more services, including a stipend to help with expenses, training, and medical coverage if you aren’t already covered. For all caregivers, we can:

 

  • Help you get caregiver assistance available through VA
  • Provide progressive needs planning to help you manage degenerative conditions
  • Match you with services and benefits
  • Connect you with local resources and programs
  • Listen to you when you struggle

Learn more and connect with a support coordinator

If you’re homeless or at risk of becoming homeless, we can help. We offer many programs and services, including free health care. And we can help you connect with resources in your community.

Available at these locations

Care we provide at VA Memphis health care

 

Homeless Veterans

VA’s specialized programs for homeless Veterans serve hundreds of thousands of homeless and at-risk Veterans each year. Independently and in collaboration with federal and community partners, VA programs provide Veterans with housing solutionsemployment opportunitieshealth carejustice- and reentry-related services and more. Learn more about these programs below and at VA’s Programs for At-Risk Veterans and Their Families page.

Housing

U.S. Department of Housing and Urban Development-VA Supportive Housing (HUD-VASH)

This collaborative program between HUD and VA combines HUD housing vouchers with VA supportive services to help Veterans who are homeless and their families find and sustain permanent housing.

How It Works

Through public housing authorities, HUD provides rental assistance vouchers for privately owned housing to Veterans who are eligible for VA health care services and are experiencing homelessness. VA case managers may connect these Veterans with support services such as health care, mental health treatment and substance use counseling to help them in their recovery process and with their ability to maintain housing in the community. Among VA homeless continuum of care programs, HUD-VASH enrolls the largest number and largest percentage of Veterans who have experienced long-term or repeated homelessness. As of Sept. 30, 2015, HUD had allocated more than 78,000 vouchers to help house Veterans across the country.

More Information

Supportive Services for Veteran Families (SSVF)

For very low-income Veterans, SSVF provides case management and supportive services to prevent the imminent loss of a Veteran’s home or identify a new, more suitable housing situation for the individual and his or her family; or to rapidly re-house Veterans and their families who are homeless and might remain homeless without this assistance.

How It Works

Through referrals and direct outreach, nonprofit agencies and community cooperatives use SSVF funding to quickly house Veterans and their families who are homeless and keep others from slipping into homelessness by providing time-limited supportive services that promote housing stability. Case management includes help securing VA and other benefits such as educational aid and financial planning.

More Information

Homeless Providers Grant and Per Diem (GPD) Program

State, local and tribal governments and nonprofits receive capital grants and per diem payments to develop and operate transitional housing and/or service centers for Veterans who are homeless.

How It Works

VA funds an estimated 600 agencies that provide over 14,500 beds for eligible Veterans. Grantees work closely with an assigned liaison from the local VAMC. The VA GPD liaison monitors the services the grantees offer to Veterans and provides direct assistance to them. Grantees also collaborate with community-based organizations to connect Veterans with employment, housing and additional social services to promote housing stability. The maximum stay in this housing is up to 24 months, with the goal of moving Veterans into permanent housing.

More Information

Domiciliary Care for Homeless Veterans (DCHV) Program

This program encompasses residential care for sheltered and unsheltered Veterans with multiple challenges, illnesses or rehabilitative care needs. DCHV provides a structured setting to foster Veterans’ independence and mutual support.

How It Works

Either on VAMC grounds or in the community, participating Veterans receive interdisciplinary clinical care that includes medical, psychiatric, vocational, educational or social services. There are more than 2,400 beds available through 47 sites.

More Information

Employment

Homeless Veteran Community Employment Services (HVCES)

Under this program, each VA Medical Center (VAMC) has received funding to hire new vocational development specialists who are serving as Community Employment Coordinators (CECs) to boost employment outcomes for Veterans who are homeless or at risk of becoming homeless.

How It Works

CECs work out of each VAMC to forge partnerships and create relationships with local community organizations and employers who have the ability to hire Veterans. CECs work with and pre-screen Veterans who offer a variety of skills and come from all education levels, and are backed by VA’s entire network of services and providers. Employers can also proactively reach out to their local CEC by visiting the CEC contact information page.

More Information

Compensated Work Therapy (CWT)

CWT is comprised of the transitional work and supported employment program, which assists homeless Veterans in returning to competitive employment.

How It Works

Veterans in CWT are paid at least the federal or state minimum wage, whichever is the higher.

More Information

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Health Care

– Health Care Through H-PACTs. The Philadelphia H-PACT staff, from left to right: Keith Ferrell, George Tzanis, Lamont Jones, Kate O’Hara, Leah Jones, Donzella McLaughlin and Lynette McDaniels.

Health Care for Homeless Veterans (HCHV)

This program offers outreach, case management and residential treatment services to help Veterans transition from living on the street or in institutions to stable housing situations.

How It Works

Operating out of many VAMCs nationwide, clinically trained providers locate Veterans who are living in precarious situations and connect them with VA bridge housing, health care and case management services that promote safe, stable living arrangements.

More Information

Homeless Patient Aligned Care Teams (H-PACTs) Program

Located on the campuses of VA medical centers (VAMCs), community-based outpatient clinics and Community Resource and Referral Centers, H-PACT clinics provide a coordinated “medical home” tailored to the needs of homeless Veterans. They integrate clinical care, social services, enhanced access and community coordination.

How They Work

H-PACTS co-locate medical staff, social workers, mental health and substance use counselors, nurses and homeless program staff. This team provides Veterans with comprehensive, individualized care, including services that lead to permanent housing. Veterans can walk in to H-PACT clinics without an appointment and receive medical care, case management services, housing placement supports, substance use and mental health treatment, community referrals, triage services, benefits counseling and even hot showers and clean clothes. H-PACT has expanded to 60 VAMCs nationally and is currently actively serving almost 19,000 Veterans. It is estimated that over 25,000 Veterans were served by an H-PACT during 2015. H-PACTs are showing promise in improving health and other outcomes among participating Veterans compared with non-H-PACT patients.

More Information

Homeless Veterans Dental Program

This other important resource provides Veterans who are homeless with dental treatment through programs such as Domiciliary Residential Rehabilitation Treatment, VA Grant and Per Diem, Compensated Work Therapy/Transitional Residence, Health Care for Homeless Veterans (contract bed) and Community Residential Care. VA is working to expand dental care to all eligible Veterans.

More Information

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Justice- and Reentry-Related Services

Veterans Justice Outreach (VJO) and Health Care for Reentry Veterans (HCRV) Programs

VJO aims to prevent homelessness by helping justice-involved Veterans who have mental health or substance use issues access needed VA clinical services. HCRV specialists work with Veterans to ease their transition from prison back into the community.

How the Programs Work

VJO specialists provide direct outreach, assessment and case management for Veterans in local courts and jails and help them navigate the justice system. Every VAMC has at least one VJO specialist. HCRV specialists meet with incarcerated Veterans before they’re released and assist them in planning for reintegration into the community by accessing VA and community services as well as housing and employment opportunities.

More Information

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Other Resources

Community Resource and Referral Centers (CRRCs)

CRRCs provide Veterans who are homeless and at risk of homelessness with one-stop access to community-based, multiagency services to promote permanent housing, health and mental health care, career development and access to VA and non-VA benefits.

For a list CRRCs across the country, click here.

VA Vet Centers

These community-based outlets provide a broad range of counseling, outreach and referral services to combat Veterans and their families. Vet Centers guide Veterans and their families through many of the major adjustments in lifestyle that often occur after a Veteran returns from combat. Services may include individual and group counseling in areas such as Post-Traumatic Stress Disorder (PTSD), alcohol and drug assessment and suicide prevention referrals. All services are free and strictly confidential. Call 1-877-WAR-VETS (1.877.927.8387) to learn more.

 

If you're a Veteran who identifies as lesbian, gay, bisexual, transgender, queer/questioning, or a related identity, we’re committed to serving your needs. The LGBTQ+ Veteran care coordinator at your VA health care facility can help you get the care you need in a safe, sensitive environment.

Available at these locations

Care we provide at VA Memphis health care

 

Lesbian, Gay, Bisexual and Transgender Veteran Care

The Department of Veterans Affairs (VHA) is committed to providing quality care to all Veterans inclusive of lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) Veterans. Excellent care has no boundaries.

LGBT refers to lesbian, gay, bisexual and transgender identities. The ‘Q’ refers to queer identities, as well as those who are questioning their sexual orientation and/or gender identity. The + sign is meant to be inclusive of sexual orientations and gender identities beyond LGBT, including pansexual, asexual, agender, gender non-conforming, gender diverse, nonbinary, gender neutral and other identities.

Memphis VA Medical Center seeks to promote the health, welfare, and dignity of LGBTQ+ Veterans and their families. We are committed to making sensitive and high-quality health care accessible. Our employees are prepared to provide personalized, patient-centered care in a safe, affirming, and welcoming environment.

LGBTQ+ Veteran Care Coordinator (VCC) Program

Every VA facility has a local LGBTQ+ Veteran Care Coordinator (VCC) who can connect you with services and help you navigate specialized resources.

Health Information

To learn important information about the unique health risks of LGBTQ+ Veterans, download these relevant fact sheets. Here you can also find information about relevant services offered by VA.

 

CONTACT

Teresa Cook, PsyD
LGBT Veteran Care Coordinator
901-523-8990 Ext. 6291

Richard Childress, MD
LGBT Veteran Care Coordinator
901-523-8990 Ext. 6660

 

 

We offer resources and support for minority Veterans to help address your specific needs with benefits and services at VA.

Available at these locations

Care we provide at VA Memphis health care

 

Minority Veterans Program

Memphis VAMC Minority Veterans Program Goal 

The goal of the Memphis VA Medical Center Minority Veterans Program is to increase local awareness of minority veteran related issues and develop strategies for increasing their participation in existing VA benefits programs for eligible veterans. The program also ensures that minority veterans receive benefits and services on par with other veterans, encounter no barriers or impediments in their attempts to access those services, and are treated with respect and dignity by VA service providers.

The program is designed to act as a mediator and facilitator. As such, the program does not process claims, handle equal employment complaints, or employee related problems. The program is dedicated to ensuring that all veterans are aware of benefits, services and programs offered by the VA.

Who Do We Serve? 

The Memphis VAMC Minority Veterans program services all veterans including:

  • African Americans
  • Asian Americans
  • Hispanic Americans
  • Native Americans, including
    • American Indians
    • Alaskan Natives
    • Native Hawaiians
    • Pacific Island Americans

Who Do I Contact? 

The Memphis VA Medical Center has designated a Minority Veterans Program Coordinator (MVPC) whose role is to:

  • Assist management of the Medical Center in their efforts to address the needs of minority veterans
  • Focus on the needs of minority veterans in our local community
  • Identify barriers and create a more accessible environment for minority veterans

Inform veterans of VA benefits, services and programs

 

For more information contact Jackie Owens, Minority Veterans Program Coordinator, at 901-523-8990 extension 7178 or email at Jacquelyn.Owens@va.gov

 

 

 

 

VA wants to make sure that you get the best possible care. If you need help finding care or getting problems resolved, please contact a patient advocate.

Available at these locations

Care we provide at VA Memphis health care

Our patient advocates work hard to make sure you receive the best possible care at our health care facilities. They can:

 

  • Help you get answers or address concerns with your care team
  • Advocate for patient and family rights
  • Serve as advocates for minority Veterans, women Veterans, and Veterans with disabilities
  • Offer specialized help to former prisoners of war and Veterans transitioning from Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more and connect with a patient advocate

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

Available at these locations

Care we provide at VA Memphis health care

 

The Memphis Veterans Affairs Medical Center (VAMC) is grateful to the men and women who risked their lives to fight terrorism in Afghanistan, Iraq and many other places around the world. We thank you for your service to our country and look forward to assisting you in your transition from active duty to Veteran Status.

It is very important to note that you have five years from your date of discharge to receive free VA health care for any condition that may be related to combat or service related condition. After the five years, access to VA health care service may depend on military history factors, and/or household income. For more information please contact VA Memphis Eligibility and Enrollment 901-523-8990 Ext. 7498.) or a member of the Transition and Care Management Team 901-523-8990 Ext. 6338 or Ext. 6340).

The VA has developed special programs to serve the nation’s newest Veterans by assisting them with a smooth transition from active duty to civilian life, Our aim is to provide support to new veterans by facilitating access to medical and/or mental health care, helping to navigate the VA system, and provide coordination of benefits, outreach and education.

Transition and Care Management Program:

The Transition and Care Management (TCM) Program, previously known as Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn (OEF/OIF/OND) Program, helps to ensure a smooth transition of health care services is provided for all returning service members and Veterans. The Transition and Care Management Team also provides case management and care coordination for all severely ill, injured and impaired OEF/OIF/OND Combat Veterans, including those suffering from:

  • Mental Illness
  • Traumatic Brain Injury (TBI)
  • Spinal Cord Injury
  • Blindness
  • Combat Related Hazardous Exposure
  • Deployment Related Amputation
  • Terminal Illness/Injury
  • Polytrauma
  • Other conditions not mentioned above that cause significant impairment to daily living.

VA Benefits

To file a disability claim or to get more information about other VA benefits, please call: 1-800-827-1000

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.

Visit the Former Prisoners of War Program page

 

 

Social workers are here to help Veterans, families and caregivers with almost any need, from help with finances or housing to questions about treatment to just feeling overwhelmed. We are here for you.

Available at these locations

Care we provide at VA Memphis health care

 

Social Work

Social Work Service is an integral part of  healthcare at the Memphis VA Medical Center.  Social Work Service provides comprehensive, high quality assessment/treatment services to Veterans with a wide variety of psychosocial problems. We provide Community Home Health Services, Community Nursing Home Services, discharge planning and many other services to meet the needs of the Veterans.  Social Workers are available to assist patients and their families with referrals for VA and Community Resources and are available to provide assistance both in inpatient and outpatient capacities.  The Social Work Service Administrative office is located in the Bed Tower Suite F101 across from ENT/Audiology.  The contact number is 901-523-8990 extension 5152/5151

Services Offered

The scope of services offered by Social Work Service includes -

  • information, linkage and referral
  • discharge planning
  • financial assistance referral
  • assistance with nursing home placement
  • transportation assistance
  • community home health services
  • caregive support
  • medical foster home/adult day services
  • homemaker home health aide services
  • social assessment, intervention, and aftercare services
  • referral for physical, psychological and/or sexual abuse
  • combat veteran services
  • transition and care management services/formerly OEF/OIF

Individual, Family and Group Counseling and Treatment Services are provided

  • to veterans needing assistance with interpersonal relationships and social activities
  • to help veterans and their families understand and adjust to an illness or disability
  • to veterans and family members who want to prepare advance directives and durable powers of attorney for health care
  • to help veterans and their families cope with terminal illness
  • to veterans who engage in decision-making, problem-solving, and participation in the care that they receive

 

Visit the Health Promotion and Disease Prevention Program page

 

Common conditions: women's primary care, mental health, obstetrics and gynecology, pap smear, mammogram

We offer women’s health services to meet your specific needs such as disease screenings, mental health treatment, recovery from military sexual trauma, maternity care and female-specific medical equipment.

Available at these locations

Care we provide at VA Memphis health care

 

Women Veterans

Women who have served in the Armed Forces are eligible for a variety of veterans benefits. VA actively encourages women to utilize the benefits due them.

The VAMC Memphis Women's Health Program targets programs and facilities to meet the unique needs of female veterans.

Services Offered

VAMC Memphis services for women include:

  • comprehensive primary care
  • gynecology services
  • breast exams and mammography
  • stress management counseling
  • psychiatric services
  • psychological services

Patients may be referred to other VA facilities or to the community for any service not available at VAMC Memphis.

Mental health services for women with a referral include treatment for:

  • post traumatic stress disorder
  • substance abuse

Please feel free to contact our Women Veteran Program Manager, Charmin Thomas, DNSc, APN, BC at either 901-523-8990 extension 6612 or 1-800-636-8262, extension 6612.

For Women Veterans, VA is Here

VA welcomes women Veterans. We are committed to providing high-quality services in a sensitive and safe environment at all VA facilities. Women Veteran Program Managers are available at each VA medical center to assist women Veterans with questions and coordinate services (see contact information on this page).

Each woman Veteran is assigned a Women’s Health Primary Care Provider. These experienced providers are trained to deliver comprehensive primary care, as well as routine women’s health care. You will be at the center of a Patient Aligned Care Team (PACT) where a provider, nurse, and others will work with you to manage your health care:

  • Primary care: general medical care for acute and chronic conditions, such as chronic pain, high blood pressure, and diabetes
  • Preventive care: immunizations and cancer screenings (breast and cervical), osteoporosis screening and management
  • Gender-specific care
  • Birth control, family planning, and preconception counseling

Learn more about the gender-specific services VA has to offer

Women Veterans Call Center

The Women Veterans Call Center provides women Veterans information about VA services and resources, benefits, and eligibility. The toll-free line is available Monday through Friday 8:00 a.m.–10:00 p.m. ET and on Saturdays 8:00 a.m.–6:30 p.m. ET. Please see our Women Veterans Call Center website or call 855-VA-WOMEN 855-829-6636). Call, chat, or text are all available.

 

Other services

Your My HealtheVet coordinator can help you start using the VA online portal to manage your appointments and records, refill prescriptions, view your lab and test results and communicate with your health care team.

Available at these locations

Care we provide at VA Memphis health care

My HealtheVet is a web-based tool you can use to manage your care and improve your health from your computer or mobile device. You can access your personal health records and use tools to manage your care through our My HealtheVet online system. You can also use My HealtheVet to refill your prescriptions, track appointments, and read informative health articles. If you need help using My HealtheVet, you can contact our coordinator by phone or in person. With My HealtheVet, you can:

  • Ask questions and exchange secure online messages with your VA health care team
  • Check your lab and test results
  • Refill your prescriptions, track delivery, and view a list of your medications
  • Keep track of your VA medical appointments and get email reminders
  • View, download, or print a copy of your VA medical records
  • Enter or update your personal information

Learn more and register for My HealtheVet

With VA telehealth, you can get care from your health providers without having to travel. Get checkups and treatment, talk about your care and more—from home or elsewhere.

Available at these locations

Care we provide at VA Memphis health care

We use the latest in secure digital technology to set up remote visits with our health care providers. We offer video conferencing, home telehealth services, and store-and-forward telehealth that lets you securely send your health information to experts at VA facilities. We offer telehealth visits with providers in:

  • Mental health
  • Retinal care (eye)
  • Bariatric surgery (visit remotely with your weight-loss surgery team before and after your operation)
  • Dermatology
  • Rehabilitation
  • Primary care

Learn more about telehealth

We can help you reach your job and career goals with one-on-one support, counseling and training. Many graduates of our programs go on to work here at VA.

Available at these locations

Care we provide at VA Memphis health care

We help Veterans with physical and mental health challenges find and keep jobs. We help you find jobs through our long-term partnerships with business, industry, and government agencies. We offer 3 services:

  • Our transitional work program matches Veteran’s skills with a specific job and provides supervision to help them gain work experience
  • Our supported employment program provides long-term support for Veterans with serious mental illnesses or physical disabilities to help them compete for jobs in their communities
  • Our vocational assistance program trains Veterans living at our residential facility to improve their job-search and career development skills

Learn more about VA vocational rehabilitation

Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.

Available at these locations

Care we provide at VA Memphis health care

Our whole health approach empowers and equips you to take charge of your health, well-being, and quality of life. Whole health goes beyond your illnesses, injuries, or disabilities, and focuses instead on your values, goals, and overall health. It includes self-care and complementary therapies along with conventional medical care. Our whole health program includes:

  • Acupuncture to help you manage pain without drugs
  • Meditation and mindfulness training
  • Yoga, tai chi, and qi gong classes
  • Massage and manual therapy

Learn more about VA whole health