Policies

Before visiting a patient at a VA facility, review these guidelines:　

Visiting hours:

Contact the appropriate medical center or outpatient clinic for specific visiting hours and information, or access the facility's webpage by clicking on the name of the facility below:

Milwaukee VA Medical Center: 414-384-2000

Cleveland VA Clinic:

John H. Bradley (Appleton) VA Outpatient Clinic:

Milo C. Huempfner (Green Bay) VA Outpatient Clinic:

Union Grove VA Clinic:

Visitation Guidance

Effective Feb. 12, 2024

Facility access continues to be limited to individuals who have a business purpose and their visitors as specified below. All visitors must wear appropriate personal protective equipment for the entirety of the visit  consistent with facility policy and must conduct hand hygiene upon entrance and exit of the Veteran's room. Visitor wristbands issued at entrance should be visible at all times.

Inpatient visitors under 18 years old must be supervised at all times by an adult who is not the patient.

Medical and Surgical Units (including intensive care, progressive care and cardiology)

• Visiting hours are 8 a.m. to 8 p.m.
• Hours, length of visit and number of visitors may be limited based on discretion of health care professional team.
• Overnight visits will be considered on an individualized basis.

3C (Mental Health)

• Visiting hours are 5-7 p.m.
• Visitors must be 14 years old or older
• Limit of two visitors per Veteran at one time and limited to 45 minutes per visit.
• Visitation outside of visiting hours must be pre-arranged with the intradisciplinary team and is determined on a case-by-case basis.

Domiciliary (Building 123)

• Visiting hours are 3- 8 p.m. weekdays, 9 a.m. to 8 p.m. weekends and holidays.
• Visitation is pre-arranged with the assigned case manage.

Emergency Department

• Up to two visitors per Veteran are permitted, including in waiting areas.

Community Living Centers (9A, 9CS, 9CN, buildings 146, 147, 148)

• Visiting hours are 8 a.m. to 8 p.m.
• Hours and number of visitors may be limited based on discretion of treating team and unit management.
• Visits may occur in shared rooms, but consideration should be made to minimize exposure of visitors to roommates during visits.

Spinal Cord Injury

• Visiting hours are 11 a.m. to 8 p.m.
• Hours and number of visitors may be limited based on discretion of treating team and unit management.
• Visits may occur in shared rooms, but consideration should be made to minimize exposure of visitors to roommates during visits.

Outpatient

• Up to two escorts as necessary to support goals of the visit (essential caretaker).

Imminently Dying and End of Life

• Number of visitors may be limited based on discretion of treating team and unit management.
• Up to two visitors authorized for overnight visits.

Food and Beverages

Visitors may not bring food or beverages to patients without authorization from physicians or nurses. Call ahead to discuss with clinic staff.

Children Under 18 Years Old

Children under 18 must be supervised at all times by an adult who is not the patient.

No Smoking on Campus

Please remember Milwaukee VA is a smoke-free campus.

Exceptions

For the health and well-being of all patients and staff, the physicians may limit, restrict or deny visitation. We apologize for any inconvenience when this occurs and appreciate your understanding that it may be medically necessary. In the event this happens, video or virtual visits can be used.

Washing hands

You must follow hand-hygiene policy guidelines, which require you to practice good hand hygiene when you enter and exit patient rooms, and at other times as directed by staff.

Following infection-control guidelines

You must follow guidelines on infection-control signs and report to the nurses' station for instructions before you enter a patient's room.

Staying home if you are ill

If you have a communicable disease, you won't be allowed to visit patients inside the medical center.

Prohibited items

You're not allowed to bring weapons, cameras, or other prohibited items into the medical center, except when you're conducting official business authorized by the director or their designee. If you have questions about what qualifies as official business, please contact the facility's director. You can't bring weapons, alcohol or illegal drugs into the building.  Because the VA medical center is federal property, all visitors and bags may be searched.  

Giving privacy

Our staff may ask you to leave the room when they’re caring for patients. If a staff member asks you to leave a patient's room, you may continue your visit in the day room, waiting area or any other public area of the facility.

Limiting your visit

Our doctors may limit, restrict or deny visits for the medical well-being of a patient.  We apologize for any inconvenience and appreciate your understanding. 

Security 

Milwaukee VA Police Department provides 24-hour patrols of the campus – including parking lots. For general police assistance, please dial ext. 42222. In case of an emergency, dial 911 or find the blue-light call boxes if outside.  

Report all suspicious or criminal activity, vehicle accidents and personal property losses to Milwaukee VA Police while on campus as soon as possible. 

The Clement J. Zablocki VA Medical Center is federal property and all persons, vehicles and bags are subject to search. In addition, no weapons, alcohol or illegal drugs are permitted.