Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Veterans Crisis Line Badge

Office of Public and Intergovernmental Affairs


VA recognized for clear, consistent communication to Veterans

Nov. 13, 2020, 02:51:00 PM

Printable Version


VA recognized for clear, consistent communication to Veterans

 WASHINGTON — The U.S. Department of Veterans Affairs (VA) announced today, that for the second consecutive year, the organization received a top grade from the Center for Plain Language in its annual Federal Report Card.

 The 2020 Federal Plain Language Report Card awarded VA an “A-” score in the category of “writing quality.”

 In 2019, VA received an “A” grade in the same category and drew specific praise from the center for VA’s suicide prevention resource page.

“This recognition highlights the ongoing efforts VA makes to clearly communicate critical information to our Veterans, their families and their caregivers,” said VA Secretary Robert Wilkie. “As we continue prioritizing timely delivery of health care and other important services, it is incumbent upon us to continue ensuring the information we’re providing is not only accurate, but easy to locate and accessible to all.”

 In the 2020 Federal Plain Language Report Card, only two other federal agencies, the Department of Health and Human Services and the Consumer Financial Protection Bureau, joined VA in receiving the highest score of excellence — an “A” level grade for writing quality.

 The Center for Plain Language, a nonpartisan accountability organization, evaluates federal agencies’ communication to the public. Since 2012, the center has issued a yearly report card evaluating how well agencies follow the Plain Language Act approved by Congress in 2010.

 Visit to learn more about VA’s online communication and product portals where Veterans and family members can easily access the benefits and services they have earned.


Disclaimer of Hyperlinks

The appearance of external hyperlinks does not constitute endorsement by the Department of Veterans Affairs of the linked web sites, or the information, products or services contained therein. For other than authorized VA activities, the Department does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of the Department and the VA website. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included by emailing

People wishing to receive e-mail from VA with the latest news releases and updated fact sheets can subscribe to the
VA Office of Public Affairs Distribution List.

Back to News Releases Index

Search VA News Releases