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Make an appointment

Find out how to make, cancel, or reschedule a primary care, mental health, or specialty care appointment at a VA Puget Sound health care facility.

Before you make an appointment

You can make an appointment with us if both of the below are true for you. 

  • You're enrolled in VA health care, and
  • You're registered as a patient at VA Puget Sound health care

If you're not yet enrolled in VA health care 
Apply for VA health care

If you're not registered at VA Puget Sound health care
Register for care here

Primary care appointments

We offer primary care services at all 10 VA Puget Sound health care facilities. You can make a primary care appointment online or by phone.

Make an appointment online

Make an appointment by phone

Our call center agents will help you set an appointment at 800-329-8387, ext. 71234

Mental health care appointments

If you're struggling with stress, anxiety, depression, anger, or other issues, we can help. We offer mental health (also called behavioral health) counseling, psychiatric care, and treatment for problems with alcohol and other substances.

How do I talk to someone right now?

If you’re a Veteran in crisis or concerned about one, connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.

To connect with a Veterans Crisis Line responder anytime day or night:

You can also:

  • Call 911.
  • Go to the nearest emergency room.
  • Go directly to your nearest VA medical center. It doesn’t matter what your discharge status is or if you’re enrolled in VA health care.
    Find your nearest VA medical center

Connecting to mental health care

To receive mental health care services from VA Puget Sound, enroll into VA's health care and register for care at VA Puget Sound.  Call or visit our eligibility office to begin the registration process

New patients to mental health care

If you receive routine care from one of our primary care clinics, our mental health services are available through the same scheduling office at 800-329-8387, ext. 74241

If you are connected to VA Puget Sound, but receive primary care from another source, contact one of our medical centers for same day service:

Seattle VA Medical Center

Phone: 206-277-4709
Where: Building 101, 2nd floor
When: Monday thru Friday, 8:30 a.m. to 12:00 p.m. and 1:00 to 3:00 p.m.

American Lake VA Medical Center

Phone: 253-583-1680
Where: Building 61, 1st floor
When: Monday thru Friday 8:00 a.m. to 4:30 p.m.

Existing patients of mental health care

If you are a current patient or have a referral, please contact our scheduling office to make, cancel, or reschedule appointments:

Seattle VA Medical Center

Phone: 206-764-2007

American Lake VA Medical Center

Phone: 253-583-1759

Addictions treatment self-referral

Self-referrals to treatment for additions can be made by contacting:

Seattle Addictions Treatment Center

Phone: 206-277-3318

American Lake Addictions Treatment Center

Phone: 253-583-1759

Emergencies or mental health crisis

During a mental health emergency or crisis, please contact:

Seattle Psychiatric Emergency Services

Phone: 206-764-2610

Veterans Crisis Line

Phone: 988, then press 1, or just call 911

Preparing for your appointment

Please bring the following to your appointment:

  • Your Veteran Health ID Card (VHIC). If this is your first appointment, we can help you get your picture taken for your card.
  • Cards for any other types of health coverage you may have (like Medicare, Medicaid, TRICARE, or private insurance plan).
  • Your appointment confirmation letter.
  • List of your current medications including prescriptions, over-the-counter medicines, vitamins, and any herbal supplements.

Yes, we’ll send you a reminder by phone about your appointment date, time, and location. If you have more than one appointment on the same day, you'll get a phone call for each appointment.

If you want to get reminders by text message

You'll need to sign up to opt in to this service. Visit the  patient registration office at one of our Puget Sound locations. This service is free, but standard messaging rates from your mobile service provider may apply.

Once you sign up to receive text message reminders, you’ll no longer receive reminders by phone call.

If you have more than one appointment on the same day, you'll get one text reminder for all appointments. You can't cancel or reschedule appointments using our text message reminder service.

Please call the clinic where your appointment is scheduled, so we can give the appointment time to another Veteran.

  • For appointments at Puget Sound: 800-329-8387, ext. 71234
  • For mental health (behavioral health) appointments: 800-329-8387, ext. 62007 or  71759
  • For appointments at any of our outpatient clinics: Call the clinic where you scheduled the appointment. 

If you miss your appointment without letting the clinic know ahead of time, we'll consider you a "no show" and you'll need to reschedule your appointment.

You can also cancel some appointments online.

Please call us as soon as you can. If you arrive more than 20 minutes late without calling ahead of time, we may have to reschedule your appointment. 

  • For appointments at Puget Sound: 800-329-8387, ext. 71234
  • For mental health (behavioral health) appointments: 800-329-8387, ext. 62007 or  71759
  • For appointments at any of our outpatient clinic: Call the clinic where you scheduled the appointment.