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Veterans Experience Office (VEO)

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VA continues work to improve the patience experience with commitment to customer service

VA continues work to improve the patience experience with commitment to customer service

VA assembled more than 450 VA health care decision-makers and clinicians in Washington D.C. last week for one purpose – improving the Patient Experience at VA.

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Call Center

White House VA Hotline

VA established this dedicated hotline on June 1, 2017.

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The Veterans Journey Map

Veterans Journey Map

This map covers ten life stages any Veteran may encounter which may have a significant impact on Veterans’ experiences.

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Community text on hands

Veteran, Family and Community Engagement

Veterans, Families, Caregivers, Survivors, and Community Partners lead our Veteran Friendly Communities and join hands with VA!

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VA continues work to improve the patience experience with commitment to customer service White House VA Hotline Veterans Journey Map Veteran, Family and Community Engagement
 
Mission

To enable VA to be the leading customer service organization in government so that Veterans, their families, caregivers and survivors Choose VA.

Download your VA Welcome Kit today!

Objective

VEO implements solutions based on Veteran-centered designs and industry best practices while aligning VA services with the Secretary’s five priorities.

Directorates

Portfolio Management – Intake and resource management of all VEO projects

Insights and Analytics – Capture and analyze the voices of Veterans, their families, caregivers and survivors

Multi-Channel Technology – Deliver easy and effective Veteran experiences through all communications channels
» VA.gov

VA Patient Experience – Build and deliver Veteran experience tools and products for VHA and staff offices
» Patient Experience Program

VA Benefits Experience – Build and deliver Veteran experiences tools and products for VBA/NCA/BVA and staff offices

Veteran, Family and Community Engagement – Support Veterans through coordination and integration of local VA and non-VA services
» Veteran Friendly Communities Initiative
   » Community Veterans Engagement Board (CVEB)
» Federal Advisory Committees

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