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Veterans Crisis Line Badge

Veterans Experience Office (VEO)

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Global Community

Find Your Community Veterans Engagement Board

Locate your local Community Veterans Engagement Board by state or territory.

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Call Center

White House VA Hotline

VA established this dedicated hotline on June 1, 2017.

Learn more »

The Veterans Journey Map

Veterans Journey Map

This map covers ten life stages any Veteran may encounter which may have a significant impact on Veterans’ experiences.

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Veteran, Family and Community Engagement

Veterans, Families, Caregivers, Survivors, and Community Partners lead our Veteran Friendly Communities and join hands with VA!

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Mission

To enable VA to be the leading customer service organization in government so that Veterans, their families, caregivers and survivors Choose VA.

Objective

VEO implements solutions based on Veteran-centered designs and industry best practices while aligning VA services with the Secretary’s five priorities.

Directorates

Portfolio Management – Intake and resource management of all VEO projects

Insights and Analytics – Capture and analyze the voices of Veterans, their families, caregivers and survivors

Multi-Channel Technology – Deliver easy and effective Veteran experiences through all communications channels
» Vets.gov

VA Patient Experience – Build and deliver Veteran experience tools and products for VHA and staff offices
» Patient Experience Program

VA Benefits Experience – Build and deliver Veteran experiences tools and products for VBA/NCA/BVA and staff offices

Veteran, Family and Community Engagement – Support Veterans through coordination and integration of local VA and non-VA services
» Veteran Friendly Communities Initiative
   » Community Veterans Engagement Board (CVEB)
» Federal Advisory Committees

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