To enable VA to be the leading customer service organization in government so that Veterans, their families, caregivers and survivors Choose VA.
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VEO implements solutions based on Veteran-centered designs and industry best practices while aligning VA services with the Secretary’s five priorities.
Portfolio Management – Intake and resource management of all VEO projects
Insights and Analytics – Capture and analyze the voices of Veterans, their families, caregivers and survivors
Multi-Channel Technology – Deliver easy and effective Veteran experiences through all communications channels
» VA.gov
VA Patient Experience – Build and deliver Veteran experience tools and products for VHA and staff offices
» Patient Experience Program
VA Benefits Experience – Build and deliver Veteran experiences tools and products for VBA/NCA/BVA and staff offices
Veterans, Family, and Community Engagement – Support Veterans through coordination and integration of local VA and non-VA services
» Veteran Friendly Communities Initiative
» Community Veterans Engagement Board (CVEB)
» Federal Advisory Committees
