Veterans Experience Office (VEO)
VA continues work to improve the patience experience with commitment to customer service
VA assembled more than 450 VA health care decision-makers and clinicians in Washington D.C. last week for one purpose – improving the Patient Experience at VA.
White House VA Hotline
VA established this dedicated hotline on June 1, 2017.
Veterans Journey Map
This map covers ten life stages any Veteran may encounter which may have a significant impact on Veterans’ experiences.
Veteran, Family and Community Engagement
Veterans, Families, Caregivers, Survivors, and Community Partners lead our Veteran Friendly Communities and join hands with VA!
To enable VA to be the leading customer service organization in government so that Veterans, their families, caregivers and survivors Choose VA.
Download your VA Welcome Kit today!
VEO implements solutions based on Veteran-centered designs and industry best practices while aligning VA services with the Secretary’s five priorities.
Portfolio Management – Intake and resource management of all VEO projects
Insights and Analytics – Capture and analyze the voices of Veterans, their families, caregivers and survivors
Multi-Channel Technology – Deliver easy and effective Veteran experiences through all communications channels
VA Patient Experience – Build and deliver Veteran experience tools and products for VHA and staff offices
» Patient Experience Program
VA Benefits Experience – Build and deliver Veteran experiences tools and products for VBA/NCA/BVA and staff offices
Veteran, Family and Community Engagement – Support Veterans through coordination and integration of local VA and non-VA services
» Veteran Friendly Communities Initiative
» Community Veterans Engagement Board (CVEB)
» Federal Advisory Committees