To leverage customer experience data, tools, technology, and engagement to enable the Department of Veterans Affairs (VA) to be the leading Customer Experience (CX) organization in government, so Service members, Veterans, their families, caregivers and survivors choose VA.
VEO supports VA as the Secretary of Veterans Affairs’ CX insight engine and a shared service to partner with, support and enable VA Administrations and Staff Offices to provide the highest quality CX in the delivery of care, benefits and memorial services to Service members, Veterans, their families, caregivers and survivors.
Portfolio Management – Intake and resource management of all VEO projects
Enterprise Measurement and Design – Capture and analyze the voices of Veterans, their families, caregivers and survivors
Multi-Channel Technology – Deliver easy and effective Veteran experiences through all communications channels
VA Patient Experience – Build and deliver Veteran experience tools and products for VHA and staff offices
VA Benefits Experience – Build and deliver Veteran experiences tools and products for VBA/NCA/BVA and staff offices
Veterans, Family, and Community Engagement – Support Veterans through coordination and integration of local VA and non-VA services