White House VA Hotline
The hotline’s pilot began under direction of the Veterans Experience Office on June 1, 2017, and entered phase two on October 15, 2017.
White House VA Hotline: 1-855-948-2311.
Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year. The hotline, located in Shepherdstown, West Virginia is staffed by more than 60 agents who have had extensive training on VA programs and services. Ninety-three percent of these agents are a Veteran, military family member, caregiver or a survivor.
The White House VA Hotline conducts immediate warm hand offs for at-crisis risk Veterans needing the services of the Veterans Crisis Line.
Trends identified by the hotline will be used to rapidly respond to systemic inefficiencies and empower VA employees to resolve Veteran concerns quickly.
Veterans should continue to use existing VA customer service hotlines: