White House VA Hotline
The hotline’s pilot began under direction of the Veterans Experience Office on June 1, 2017, and entered phase two on October 15, 2017.
White House VA Hotline: 1-855-948-2311.
Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year. The hotline is staffed by more than 60 agents who have had extensive training on VA programs and services. Most of these agents are a Veteran, military family member, caregiver or a survivor.
The White House VA Hotline conducts immediate warm hand offs for at-crisis risk Veterans needing the services of the Veterans Crisis Line.
Trends identified by the hotline will be used to rapidly respond to systemic inefficiencies and empower VA employees to resolve Veteran concerns quickly.
Veterans should continue to use existing VA customer service hotlines:
- Health Care: 1-877-222-8387
- Benefits: 1-800-827-1000
- Veterans Crisis Line: 1-800-273-8255
- MyVA311 (other): 1-844-698-2311
White House Hotline Helps Veterans in Need
Recently, Army veteran Jennifer Stiltner of Belle, West Virginia suffered from a bad fall, but when she visited the VA Hospital in Huntington, she said they did an x-ray, didn’t find anything wrong and then let her go with an arthroscopic boot. Her pain worsened, and she knew something was seriously wrong. Read the full article ›
