White House VA Hotline - Veterans Experience Office (VEO)
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
Menu
Menu
Veterans Crisis Line Badge
My healthevet badge

Veterans Experience Office (VEO)

 

White House VA Hotline

Call Center

What is the White House VA Hotline?

The hotline’s pilot began under direction of the Veterans Experience Office on June 1, 2017, and entered phase two on October 15, 2017.

White House VA Hotline:  1-855-948-2311.

Calls are answered by a live agent 24 hours a day, seven days a week, 365 days a year.  The hotline is staffed by more than 60 agents who have had extensive training on VA programs and services.  Most of these agents are a Veteran, military family member, caregiver or a survivor.

The White House VA Hotline conducts immediate warm hand offs for at-crisis risk Veterans needing the services of the Veterans Crisis Line.

Trends identified by the hotline will be used to rapidly respond to systemic inefficiencies and empower VA employees to resolve Veteran concerns quickly.

Veterans should continue to use existing VA customer service hotlines:

In the News

White House Hotline Helps Veterans in Need
Recently, Army veteran Jennifer Stiltner of Belle, West Virginia suffered from a bad fall, but when she visited the VA Hospital in Huntington, she said they did an x-ray, didn’t find anything wrong and then let her go with an arthroscopic boot. Her pain worsened, and she knew something was seriously wrong. Read the full article ›

return to top go