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Quality of Care

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What's New at Your VA?

VA is constantly working to provide more excellent service and care for Veterans. This includes new programs and initiatives, advanced training, and renovations and improvements to enhance health care facilities. Each VA project is an opportunity to improve the delivery of services to America's heroes. Featured below are some of the exciting improvements in quality of care taking place around the country:  Click on the region below to find out what's new in that area.

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Northeast Southeast Midwest | Northwest Southwest




Northeast

Summer Youth Volunteer Jakai Jordan (left) and L. Gale Bell, RN (right) assist a Veteran with enrolling in MyHealtheVet at the Women’s Health Clinic.

Summer Youth Volunteer Jakai Jordan (left) and L. Gale Bell, RN (right) assist a Veteran with enrolling in MyHealtheVet at the Women’s Health Clinic.

Making a Difference


You may have noticed them at your last visit to the Washington DC VA Medical Center, the fresh-faced youth volunteers dressed in their bright red vests helping Veterans and working alongside staff throughout the hospital. There are 91 of them, ages 14-17, who raised their right hands and committed their summer breaks to sharing their time and talents to assist DC area Veterans

One volunteer, Jakai Jordan, a sophomore student at a local high school, who is interested in obstetrics and gynecology, worked in the Women’s Health Center and noted the experience as far more than she expected. Read more... 


Southeast

Mobile devices help keep VA Medical Centers safe, clean and operating smoothly.

Mobile devices help keep VA Medical Centers safe, clean and operating smoothly.

Mobile Devices take on Environment of Care Rounds

Mobile devices are changing the way the VA Tennessee Valley Healthcare System (VA TVHS) ensures that the environment is a safe and clean place for Veterans and VA staff members.

Until recently, environment of care (EOC) rounds involved reviewing long, detailed paper checklists that monitor everything from the proper storage of medical supplies, to the cleanliness of the water cooler tray, to ensuring stairways lights are working and sufficiently bright. Today, VA TVHS staff members utilize VA-issued tablets, loaded with EOC software, to make the rounding process more effective, efficient and economical.   Read more...


Midwest

Oscar G. Johnson VA Medical Center

Oscar G. Johnson VA Medical Center 

OGJVAMC Re-designating Some Clinical Services

The Department of Veterans Affairs (VA) is committed to providing Veterans access to timely, high-quality care they have earned and deserve. To best serve area Veterans the Oscar G. Johnson VA Medical Center (OGJVAMC) is re-designating some clinical services effective 12:01 a.m. Monday, July 13, 2015, to ensure the level of care it provides matches the capability and capacity of the medical center.

These designation changes include: (1) converting the surgical program to Ambulatory Surgery Basic, but OGJVAMC will continue to do the vast majority of surgeries currently being done; (2) converting the Emergency Department (ED) to an Urgent Care Center, with no change in staffing or operating hours; and (3) converting four underutilized Intensive Care Unit (ICU) beds to general medicine/surgery and hospice beds, where there is a higher demand for services.  Read more...


Northwest

At center, Karen Saucier-Renner, MSN/ED, RN, VHA-CM is the VALOR Nurse Coordinator at Mann-Grandstaff VAMC in Spokane, WA.

At center, Karen Saucier-Renner, MSN/ED, RN, VHA-CM is the VALOR Nurse Coordinator at Mann-Grandstaff VAMC in Spokane, WA.

VALOR Program Gets Nurses Trained

Four outstanding nurses, selected from a highly-qualified field of candidates all having an exceptional grade-point average and a core curriculum focus in a clinical service the VA provides for Veterans, completed VA’s Learning Opportunities Residency (VALOR) program in July.  They performed more than 400 hours of didactic, classroom, conference and on-the-job training at the medical center in recent months. “The advantage of this great VALOR program,” explained Karen Saucier-Renner, MSN/ED, RN, VHA-CM and the medical center’s VALOR Coordinator, “is that nurses are getting hands on experience in the privilege of serving Veterans.  At the same time, many begin to realize the VA is a great place to work and they end up staying with us.”  Read more...


Southwest

Laboratory employees work around the clock in different roles for Veterans.

Laboratory employees work around the clock in different roles for Veterans.

The Scientific Method

What does STEM mean?  In the government (especially military), acronyms are common place, but STEM might not be as common as ASAP or BCGs.  STEM stands for science, technology, engineering, and mathematics.  At the Amarillo VA Health Care System, these fields of study lead to important jobs.

Medical Technologist Brenda Brock has applied her knowledge of chemistry and biology for over 30 years.  She received her degree from West Texas A&M University.  She got practical training from Northwest Texas Health Care System.  Now, she works in the Lab at the Amarillo VA.

“95 percent of the time, we’re doing test results,” explains Brock.  “They have to be believable.  If they aren’t, we have to know why.”  Read more...