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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Joan Stewart, Nurse Navigator, consults with Army Veteran Tom Eckerson.
Joan Stewart, Nurse Navigator, consults with Army Veteran Tom Eckerson.

Nurse Navigator Simplifies the Maze for Patients

A caller was distressed and needed immediate help for his elderly brother, a Veteran who had been treating his own condition with over the counter medicine. The Vet suddenly seemed incoherent.

From her control center at Fort Harrison’s VA Hospital, Nurse Navigator Joan Stewart listened and carefully coordinated the path for patient and caregiver alike. Having maneuvered one Veteran to safety, the registered nurse checked her computer and surveyed the hospital’s busy waiting area for the next person in need.

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Marek Krzysztof Rudnicki, Navy Veteran and Larissa Andreeva, Army Veteran 
(l-r) Marek Krzysztof Rudnicki, Navy Veteran and Larissa Andreeva, Army Veteran

Dear Mr. Rhodes

I would personally like to express my appreciation for the hard work and diligent effort you have put into completing your work assignments this semester.  It was your persistent attention to details and research that has enabled us to identify the users of the meal service sponsored by Project TORCH, the organization of Veteran work teams, and taking part in the clinic preparation for an external regulatory review.  On behalf of the Chapel St. Management Team and Veterans served at Chapel St., I would like to thank you for your commitment, enthusiasm, and support of veterans, demonstrated over this past year.

We are grateful for having you as a student intern and have observed the professional growth achieved while working at the clinic..  Your dedication to Veterans, desire to experiment and try new ways of achieving goals, along with your creative thinking and personal involvement is unparalleled.    We are grateful to have you as a member of our team and look forward to working with you as you continue to pursue your educational and career goals.”

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