One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.
Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:
She has seen a lot in her three short years as a plastic surgeon at the Washington DC Veterans Affairs Medical Center. For Dr. Catherine Hannan, there is no such thing as a typical day or a typical patient. In one day, she may see a Veteran with skin or breast cancer, a paraplegic with pressure sores, and a women Veteran with severe back pain in need of a breast reduction.
Dr. Hannan, the daughter of an Army Veteran, became a doctor because the wanted a job where she could help people every day to the best of her ability. “The best part of my day is seeing my post-operative patients with a smile on their faces,” she said.
“We’re handing out tender loving care,” Sarah Logan said. “We’re probably the most welcome visit a Veteran will receive all day— we’re not drawing their blood or giving them shots, we’re giving them something to read.”
Sarah, Library Technician, Overton Brooks VA Medical Center, speaks of the “Ward Cart,” a library on four wheels used to deliver books throughout the hospital; books donated by patients, family members and employees alike, a collective effort that makes up “The Book Exchange” located in the Medical Center library.