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Quality of Care

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Your VA

One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Overton Brooks Veteran(Hank Ward) Makes His Own Success Story
Overton Brooks Veteran(Hank Ward) Makes His Own Success Story

Overton Brooks Veteran Makes His Own Success Story

Measuring success is much more than quantifiable and qualitative results. Depending on a person’s culture success could be defined with several different meanings. Business success may be determined by revenue, success on the battle-field is determined by victory. But, how does a person measure personal success?

“Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome,” wrote Booker T. Washington, educator, author and advisor.

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Dr. Erica Bush and Army Veteran Michael Fuller
Army Veteran Jerome Dunn
Dr. Erica Bush and Army Veteran Michael Fuller

I am here to help, that is my gift to you.

Audiologist Dr. Erica Bush is thoughtful and naturally elegant — and then there’s her blunt language. She makes it clear that she grew up in abject poverty and was likely either born deaf in her left ear or lost her hearing prior to age five due to illness and neglect.

Dr. Bush was first diagnosed with hearing loss at age five during a pre-kindergarten hearing screening at her public school. As a little girl in Northeastern Pennsylvania, Dr. Bush grew up with Christian parents who believed in the power of prayer. 

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