One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.
Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:
U.S. Marine Corps Veteran Dan Bonner served in Vietnam from June ’66—February ’68 supporting the 1st Battalion, 7th Marines, Chu Lai Vietnam, I Corp. After being discharged in April 1969, he attended college before becoming a workaholic at several high pressure jobs in Pittsburgh. When he retired in 2007 and the pressures of his job diminished, the memories of Vietnam dominated his thoughts. Thanks to his wife’s encouragement, Dan came to VA Butler’s Center for Behavioral Health (CBH) for counseling.
“The Center for Behavioral Health has been the most helpful experience for me at VA Butler. Over the past six years, I have had the distinct honor to receive counseling from Dr. Mary Jane Niebauer, who has always been supportive, direct, and most of all encouraging,” said Dan. It has taken a long time; however, she has brought me through several issues of great importance which has directly influenced both my working and home life.”
Clinical implant audiologist Nancy Duran attaches a bone anchored hearing aid (BAHA) processor to a surgically implanted titanium abutment for Army Veteran Ahmedou Ali.
Army Veteran Ahmedou Ali loves his audiologists.
“I’m a 62 year old service-connected disabled Veteran who has been without hearing in the right ear for a long time. The bone anchored hearing aid (BAHA) VA provided opened up a whole new world for me.
“I absolutely love my audiologists, Erica Bush (VA NYHHS) and Nancy Duran (VA Miami), and the surgical team for making it happen.”
According to Duran, a clinical/implant audiologist, “With the number of Veterans affected by the occupational injury of hearing loss and tinnitus ever increasing, it is so important that VA is able to provide them with quality comprehensive hearing health care. The VA Audiology Program allows Veterans to receive comprehensive assessments, innovative rehabilitation programs for both hearing loss and tinnitus, and advanced technology.”