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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Daniel Douglas 
Daniel Douglas

Impressed with Harbor Care

During an informal meeting at VA’s Community Living Center in late January, NYC Commissioner of Veterans Affairs, Dr. Loree Sutton, told Director Martina Parauda about her personal, very positive experience as a patient treated at the Harbor.   After breaking a bone in her left hand, Dr. Sutton, a retired Army Brigadier General, said her hand was placed in a cast by Daniel Douglas, a Vietnam-era Veteran and long-time casting expert at VA’s Manhattan Campus.  Commissioner Sutton’s hand appears to be healing well and she expressed confidence in the care she received.

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Dr. Emmanouil Brilakis and Veteran Edward Baker discuss heart surgery.
Dr. Emmanouil Brilakis and Veteran Edward Baker discuss heart surgery.

Veterans: Are You at Risk for Heart Disease?

VA is doing wonderful things for Veterans with heart problems.

It’s American Heart Month and here comes that list again of things you know you should be doing. But first, let’s tell you the story of Army Veteran Edward Baker.

“I was having bad shortness of breath. I couldn’t walk further than the front of the VA building to the lab. That’s how I knew that something was wrong,” says Baker.

When he told his Primary Care doctor of his shortness of breath, he was immediately referred to Cardiology where he was told about a condition called mitral regurgitation.

“I wanted to live, that is what I wanted to do, I wanted to live” says Baker who today has much to be thankful for. He was the first Veteran to undergo MitraClip surgery at VA North Texas.

The MitraClip Percutaneous Mitral Valve Repair System is the first device available to safely perform percutaneous mitral valve repair.

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