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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Rodney Cody, EMS employee works on unit 2 West. Rodney Cody, EMS employee works on unit 2 West. Photo by: Lupe Hernandez

Environmental Management Service Week

Environmental Management Service (EMS) employees play a vital role in the day-to-day operations at South Texas Veterans Health Care System (STVHCS). They are considered as a first line of defense in eliminating and preventing the spread of germs that might be harmful to both Veterans and employees. They work behind the scenes to ensure the facility is clean and appealing for employees, Veterans and their family members. They understand that perception is everything and the environment of care of a facility can determine where a Veteran chooses to receive their care.   

Rodney Cody, a U.S. Air Force Veteran, works the day shift on unit 2 West at Audie L. Murphy Memorial Veterans Hospital. He begins his day by reviewing the check board for new incoming patients and ensures their room is clean prior to being admitted to the unit. He cleans the room as if he were cleaning it for himself.

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Veteran Charles Miles talks to Dr. Sonia Orcutt about what he should expect with his cancer free liver. Photo by: Tami Schutter, Public Affairs Trainee
Veteran Charles Miles talks to Dr. Sonia Orcutt about what he should expect with his cancer free liver. Photo by: Tami Schutter, Public Affairs Trainee

"Miracle" Saves Army Veteran's Life

A groundbreaking surgery at the Michael E. DeBakey VA Medical Center recently saved the life of a 66-year-old Army Veteran.   

Charles Miles of Missouri City, Texas had no previous medical issues and thought it was a normal day when he arrived at MEDVAMC for work as a Vocational Rehabilitation Employment Specialist one day last April.  However, after being told by several co-workers that he wasn’t looking or acting like himself, Miles began to feel very ill.  “I was rushed to the Emergency Room and before I knew it I was in a battle for my life,” he said.  

Once Miles was stabilized in the Emergency Department, he was diagnosed with cancer.  “Mr. Miles had a tumor on his liver that had ruptured,” said Chief Resident of General Surgery, Sonia Orcutt, M.D.  “It was a large tumor and his medical status was very complicated.” Miles experienced rapid blood loss from the ruptured tumor, which was close to taking his life.  MEDVAMC Acute Care Surgery and Interventional Radiology teams quickly stopped the bleeding and were able to stabilize his condition.

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