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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Dr. Catherine Hannan, Plastic Surgeon 
Army Veteran Jerome Dunn
Dr. Catherine Hannan, Plastic Surgeon

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She has seen a lot in her three short years as a plastic surgeon at the Washington DC Veterans Affairs Medical Center.  For Dr. Catherine Hannan, there is no such thing as a typical day or a typical patient.  In one day, she may see a Veteran with skin or breast cancer, a paraplegic with pressure sores, and a women Veteran with severe back pain in need of a breast reduction.

Dr. Hannan, the daughter of an Army Veteran, became a doctor because the wanted a job where she could help people every day to the best of her ability. “The best part of my day is seeing my post-operative patients with a smile on their faces,” she said.

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Stacie Hall, Veteran, delivers books from the Medical Center’s Book Exchange to Veterans
Stacie Hall, Veteran, delivers books from the Medical Center’s Book Exchange to Veterans who are patients at Overton Brooks VA Medical Center. “I can feel the camaraderie whenever we deliver books,” Hall says, “It’s easier to make that connection when the Veterans know that I’m a Veteran also. Not only do we pass out books, but we get to talk to them and get to know each other. It also helps to have Irvin (Irvin Calhoun) along. If we get to handing out books and I forget to say something, he comes right behind me and talks to the Veteran.”

Veterans exchange books, smiles

“We’re handing out tender loving care,” Sarah Logan said. “We’re probably the most welcome visit a Veteran will receive all day— we’re not drawing their blood or giving them shots, we’re giving them something to read.”

Sarah, Library Technician, Overton Brooks VA Medical Center, speaks of the “Ward Cart,” a library on four wheels used to deliver books throughout the hospital; books donated by patients, family members and employees alike, a collective effort that makes up “The Book Exchange” located in the Medical Center library.

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