One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.
Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:
Today, there are over seven thousand volunteer drivers working to escort disabled Veterans to and from VA Medical Centers around the country. But back in 1983, there was only one and he worked for the VA Medical Center in San Diego.
Tom Lamb had ten years volunteer experience when he started helping patients with transportation to reach their appointments; as a Navy Veteran, it was his way of giving back. His efforts were a milestone for the VA’s volunteer program in that it started nearly a year before the Disabled Veteran (DAV) Network started their Transportation Program at VA Medical Centers around the country. Mr. Lamb cherished his time spent with “His Veterans,” as he called them, and ensured each was safely transported to and from their residence and the hospital when they had appointments during the week.
Army Vet Ken Mandrell spends time at the Marion VA in aquatic therapy to recover from a recent surgery.
Veteran Ken Mandrell had been in for leg and shoulder therapy in the past with VA services, but this time around, he was introduced to a new type of therapy being offered by the Marion VA.
“Doing therapy in the pool is a lot easier than walking with gravity. When I had leg surgery in the past, my legs were bruised and there was a lot more pain” shares Mandrell about his current thoughts on aquatic therapy. Even though he has only been in aquatic therapy for a couple of weeks and is still getting used to it, the benefits of strengthening muscles underwater are evident.