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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Veteran James Mobley (left) works full-time at the same VA domiciliary in Dublin, Ga., where he spent nearly a year in recovery. Photo by Greg Swars, Dublin VA
Formerly homeless Veteran James Mobley (left) works full-time at the same VA domiciliary in Dublin, Ga., where he spent nearly a year in recovery. Photo by Greg Swars, Dublin VA

Once Homeless, Veteran Now Works for VA

Not too many homeless Veterans have masters’ degrees in theology and public administration. But then again, 53-year-old James Mobley isn’t your average guy.

“The last time I was in prison, I decided to get a master in theology because my spirit was broken,” he explained. “I studied theology because I wanted to heal my spirit.”

Mobley appears to be the kind of guy whose spirit shines brilliantly for a time but then, like a meteor streaking through the night sky, dissolves abruptly into darkness. “I’ve spent a total of 16 years in prison,” he said. “It’s kind of been up and down for me.”

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Physical Therapist Conrad Clemente, PT, DPT helps Army Veteran Paul Anderson with coordination exercises on the parallel bars to help him regain strength, balance, and range of motion. Physical Therapist Conrad Clemente, PT, DPT helps Army Veteran Paul Anderson with coordination exercises on the parallel bars to help him regain strength, balance, and range of motion. 

Aggressive Wound Care Heals Long-Term Wound

An 81-year-old Houston area Army Veteran confined to a wheelchair for over a year and a half is crediting staff at the Houston VA’s Tomball Outpatient Clinic with providing him aggressive and expert treatment that has him up on his feet again.  Paul Anderson of Magnolia, Texas had struggled with mobility due to a foot ulcer. For months he was unable to walk unassisted, relying on his wheelchair for mobility as the ulcer continued to worsen. “I had lost all hope of getting my wound healed because I had been to four private doctors and nothing was helping,” said Anderson.

Then Anderson came to the Tomball VA Outpatient Clinic and met physical therapist Conrad Clemente, PT, DPT.  Clemente, who  worked in Houston’s Michael E. DeBakey VA Medical Center’s Spinal Cord Injury unit for eleven years and is known for his expertise in wound care, provided Anderson with wound care treatment that ultimately saved him from having to undergo potentially long-term wound care therapy at a private hospital.  Clemente aggressively debrided the foot ulcer on two separate occasions, leading to the closure of the wound and healing of the entire ulcer.

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