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Quality of Care

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One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

Dr. Robert Friedman, an Army Veteran, uses Chinese pulse diagnosis to determine deficiencies or excesses in a patient’s energy in order to guide acupuncture treatment. The technique is well over 2,000 years old. Dr. Robert Friedman, an Army Veteran, uses Chinese pulse diagnosis to determine deficiencies or excesses in a patient’s energy in order to guide acupuncture treatment. The technique is well over 2,000 years old.

Just Saying No to Pain Meds

Steve Jobs, the late co-founder of Apple Inc., once made the following observation: “Less is more and usually more effective.”

Increasingly, the Department of Veterans Affairs (VA) appears to be taking the same view when it comes to dispensing pain medications. At the Ralph H. Johnson VA Medical Center in Charleston, for example, a little less than three percent of the total patient population is on chronic opioid therapy. That’s five percent below the national percentage for patients receiving such drugs.

An opioid is a drug such as morphine or oxycodone. They ease pain, but they can also cause physical dependency.

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“I like that I can talk directly to my health care team. I can send them a message, get a reply, and know they got what I sent them." - U.S. Navy Veteran Jim Sankey
“I like that I can talk directly to my health care team. I can send them a message, get a reply, and know they got what I sent them." - U.S. Navy Veteran Jim Sankey

Talk to your Team with Secure Messaging

Have you ever just wanted to ask your VA health care team a simple question? With My HealtheVet’s Secure Messaging, Veterans can communicate with their health care team without having to wait on the phone or fight traffic to get to the facility. U.S. Navy Veteran Jim Sankey has used My HealtheVet for years, and he uses the Secure Messaging feature to communicate frequently with his team.

“I like that I can talk directly to my health care team. I can send them a message, get a reply, and know they got what I sent them,” said Jim. “Before Secure Messaging, I phoned in, and it was a pain. After Secure Messaging, I have had very, very few problems, and they get back to me quickly.”

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