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Quality of Care

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Your VA

One of VA's ongoing missions is to provide a positive health care experience for all Veterans. That mission includes focusing on Veterans' needs, working with health care providers who want to make a difference, and providing a safe healing environment.

Below are some stories from both Veterans and VA health care providers that illustrate the many ways VA is committed to creating a positive health care experience:

VA Physical Therapy Assistant Shawn Zimmerlee working with Marine Corps Veteran John Houghton in his recovery from recent hip surgery.
VA Physical Therapy Assistant Shawn Zimmerlee working with Marine Corps Veteran John Houghton in his recovery from recent hip surgery.

Small Clinic Making a Big Impact

On this day, Physical Therapist Wes Spurgeon and Physical Therapist Assistant Shawn Zimmerlee are working with two Veterans. Zimmerlee is helping Marine Corps Veteran John Houghton conduct some step exercises while Spurgeon is flexing Army Veteran Jim Miller’s knee. They staff the Rhinelander VA Physical Therapy (PT) Clinic, the first satellite PT clinic for the Oscar G. Johnson VA Medical Center located in Iron Mountain, Michigan.

The clinic is not large, but it is making a big impact for northern Wisconsin Veterans with its state-of-the-art equipment and staff who are passionate about what they do. Spurgeon and Zimmerlee make what can be an unpleasant visit into something the Veterans look forward to.

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“Forming a bond with others like me and not feeling alone has been the most helpful.” —Ben Knight, U.S. Army Veteran
Army Veteran Jerome Dunn
“Forming a bond with others like me and not feeling alone has been the most helpful.” —Ben Knight, U.S. Army Veteran

Share the Burden

Ben Knight served in the U.S. Army from 2003-2009, including three deployments in Iraq. He currently resides at VA Butler’s Domiciliary where he participates in treatment for Post-traumatic Stress Disorder (PTSD).

PTSD can occur after someone goes through a traumatic event like combat, assault, or disaster. Strong emotions caused by the event can cause changes in the brain that may result in PTSD.

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