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Quality of Care

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What is Quality Care?

“Quality care” has many definitions, but at VA it means:

• The right type of care for your health condition
• Care that results in the best possible outcome for you
• Care delivered with attention to your concerns, needs, and life goals
• Care that keeps you safe from hazards and harm

VA strives to provide the highest quality care possible every day. This site will tell you how we’re doing! For more details about what this site has to offer, please visit our About Quality of Care page.



Featured Story

Dr. Jared Bernard, a surgeon at Lovell Federal Health Care Center, and Kathy Masella, breast clinic coordinator, meet with a patient at the clinic.

According to Aviation Structural Mechanic 2nd Class Victoria Baranowski, “Kathy Masella is the best.”

Baranowski, a staff member and patient at Lovell Federal Health Care Center, speaks very highly about the care she received at Lovell FHCC’s breast clinic, where Masella serves as the breast clinic coordinator.

Baranowski, a breast cancer survivor, said that Masella “did everything for me. From counseling me on procedures, offering me advice, recommending doctors and answering questions from me and my family, she did so much.”   Read more.

Regional Stories

VA is constantly working to provide more excellent service and care for Veterans. This includes new programs and initiatives, advanced training, and renovations and improvements to enhance health care facilities. Each VA project is an opportunity to improve the delivery of services to America's heroes. Click on the region below to find out what's new in that area.

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Videos

You Served, You Deserve
You Served, You Deserve Video

Making the Transition to
VA Health Care
Making the Transition to VA Health Care

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