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Quality of Care

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What is Quality Care?

“Quality care” has many definitions, but at VA it means:

• The right type of care for your health condition
• Care that results in the best possible outcome for you
• Care delivered with attention to your concerns, needs, and life goals
• Care that keeps you safe from hazards and harm

VA strives to provide the highest quality care possible every day. This site will tell you how we’re doing! For more details about what this site has to offer, please visit our About Quality of Care page.

Featured Story

Army Veteran Jerome Dunn

Veteran, Jerome Dunn has had at least two mini strokes and one major stroke, but he doesn’t let anything stop him.  With VA’s clinical support, Mr. Dunn works full-time as a housekeeper on a clinical floor.  “I love my job,” he says.  He clearly takes pride in completing the washing, cleaning, sweeping, polishing and trash collection that are job requirements, even though he is acutely aware of his disabilities.  “My left leg is weak and it sometimes gives me trouble because I have to walk and go upstairs a lot.”  He’s careful to maintain a regimen of medications to prevent blood clots and assist his memory.”  An engaging man, he finds his slurred speech frustrating.  “My words used to come right out one after the other.” But, he makes the effort to communicate because he likes interacting with others.  Mr. Dunn starts his tour at 3am, to minimize being in a position where he might not be able assist a frail patient.  Read more.

Regional Stories

VA is constantly working to provide more excellent service and care for Veterans. This includes new programs and initiatives, advanced training, and renovations and improvements to enhance health care facilities. Each VA project is an opportunity to improve the delivery of services to America's heroes. Click on the region below to find out what's new in that area.

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You Served, You Deserve
You Served, You Deserve Video

Making the Transition to
VA Health Care
Making the Transition to VA Health Care

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