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Quality of Care

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What is Quality Care?

“Quality care” has many definitions, but at VA it means:

• The right type of care for your health condition
• Care that results in the best possible outcome for you
• Care delivered with attention to your concerns, needs, and life goals
• Care that keeps you safe from hazards and harm

VA strives to provide the highest quality care possible every day. This site will tell you how we’re doing! For more details about what this site has to offer, please visit our About Quality of Care page.



Featured Story

Joan Stewart, Nurse Navigator, consults with Army Veteran Tom Eckerson.

A caller was distressed and needed immediate help for his elderly brother, a Veteran who had been treating his own condition with over the counter medicine. The Vet suddenly seemed incoherent.

From her control center at Fort Harrison’s VA Hospital, Nurse Navigator Joan Stewart listened and carefully coordinated the path for patient and caregiver alike. Having maneuvered one Veteran to safety, the registered nurse checked her computer and surveyed the hospital’s busy waiting area for the next person in need. Read more ...

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You Served, You Deserve
You Served, You Deserve Video

Making the Transition to
VA Health Care
Making the Transition to VA Health Care

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