Health services

The registered nurses on our Nurse Advice line provide you and your family with helpful medical advice and free, confidential answers to many of your health care questions. Call anytime. We’re here 24 hours a day, 7 days a week. In addition, our nurses can:

• Help you manage many of your basic health care needs
• Answer questions about your current medications or medical condition
• Discuss your health care concerns and help you decide the best way to handle them
• Offer improved access to our services

The emergency department is a level four emergency service which provides medical services by emergency medicine specialists open 24 hours a day, seven days a week. The scope of care includes pediatric through geriatric populations, including women’s health and mental health.

Our mission is to provide TRICARE beneficiaries with high-quality, comprehensive, patient-centered healthcare in an empathetic, efficient and professional manner.

Learn more about our family practice services within Medical Home Port.

Learn more about immunizations at our facility.

Our specialists offer reproductive health care services, including contraception and family planning, sexually transmitted infection (STI) testing and treatment, evaluation of vaginal bleeding problems, polycystic ovary syndrome (PCOS) and infertility evaluation, pelvic pain, ovarian cysts, abnormal Pap smears, and menopausal issues.

Services include evaluation and management of many gynecologic concerns, including surgical care.

Learn more about our gynecology services.

Our pharmacy provides a full range of services to help you get and understand your prescription medicines and supplies. You can refill TRICARE prescriptions online, by phone, or by mail.

Learn more about our pharmacy.

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

We provide patient centered medical homeport services to active duty students and staff of Naval Station Great Lakes and surrounding areas.

Learn more about immunizations.

Our women's health program offers complete health care for women TRICARE beneficiaries of all ages. Our primary care providers specialize in women’s health. They work closely with specialists in gynecology, obstetrics, female urology, oncology, medicine, radiology, surgery, and breast illness. Our services for women patients include:

• Ultrasounds, mammograms, Pap and HPV tests
• Mental health care and counseling
• Lifestyle wellness services
• Menopause treatment, including hormonal therapy
• Family planning, contraceptive care, and infertility evaluation

Learn more and connect with a care coordinator.

Provides three levels of addiction treatment – residential, outpatient and aftercare – based upon the clinical and psychosocial needs of patients with substance use disorders.

Learn more about our Substance Abuse Treatment Program (SARP).

Learn more about our Drug and Alcohol Program Advisor (DAPA).

As a patient, you can get high-quality mental health services as part of your benefits.

The mental health clinic provides comprehensive mental health services for active duty military members, their dependents and TRICARE beneficiaries diagnosed with a broad range of behavioral and mental health disorders.

Learn more and connect with a care coordinator.

Call 911 if you are in immediate danger.

We offer care for military sexual trauma at our facility. Military sexual trauma refers to sexual assault, sexual harassment, or other threatening, offensive, or unwanted sexual advances, activities, or remarks that you experienced in the military. Our goal is to help you improve your quality of life with strategies to manage emotions and memories related to your military sexual trauma. Our services include:

• Counseling
• Psychiatric care
• Walk-in care

Reach out to Safe Helpline for 24/7 anonymous, confidential and tailored support for service members and beneficiaries affected by sexual assault and worldwide access to trained professionals.

You may report a sexual assault to your local sexual assault response coordinator (SARC) or sexual assault prevention and response (SAPR) victim advocate (VA) 24/7. Follow this link to see your reporting options.

Find additional resources on the Commander Navy Installations Command (CNIC) Fleet and Family Support Program's Sexual Assault Prevention and Response (SAPR) webpage.

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments  and medications when needed.

Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:

• Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
• Addictive behaviors and substance abuse
• Post-traumatic stress disorder (PTSD) and combat-related stress disorder
• Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
• Aggressive or self-harming behaviors

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Post-traumatic stress disorder (PTSD) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. It’s normal to have upsetting memories, feel on edge, or have trouble sleeping after this type of event. If symptoms last more than a few months, it may be PTSD. We can help you with effective treatments and support services, like:

• Psychiatric and psychological counseling
• Services for Veterans who are homeless
• Treatment for addictive disorders
• Transition and care management for post-9/11 combat Veterans of Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

If you have had an experience or are having symptoms like those listed above, please inform your primary care manager or schedule an evaluation with the outpatient mental health clinic.

Learn more about PTSD.

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

• Enhanced case management services
• VA S.A.V.E training to community organizations at no cost
• Safety planning
• Cable gun locks at no cost
• Wallet cards, decals, medication organizers and other materials available to raise awareness of the Crisis Line

Learn more and connect with a care coordinator.

Our audiology clinic provides diagnostic and rehabilitative services for pediatric through adult populations and hearing aid services. We offer a full range of audiology services including:

• Hearing evaluations from birth - adulthood
• Selection, management, and repair of hearing aids and assistive listening device assessments. Tricare does not cover hearing aids
• Retired military members and their dependents are eligible to purchase hearing aids at the government rate, known as the Retiree-at-cost-Hearing Aid Program (RACHAP)
• Evaluation and treatment for auditory processing disorder
• Progressive tinnitus management
• Comprehensive vestibular evaluations

Our cardiology specialists offer exceptional care for conditions affecting your heart and blood vessels, including heart disease, stroke, heart rhythm disorders and high blood pressure. Available cardiac testing modalities include transthoracic and transesophageal echocardiography, exercise and pharmacologic stress testing, heart rhythm and blood pressure monitors, as well at cardiac computed tomography.

Cardiology provides full services include:

• Consultative and continuing medical evaluations
• Compensation and pension evaluations
• Performing procedures that include:
  • Electrocardiograms
  • Echocardiography
  • Cardiac stress testing (with and without imaging modalities)
  • 24 hour ambulatory blood pressure monitors
  • 24 hours to 30 days cardiac rhythm monitors

We provide non-pharmacologic options such as spinal manipulation and therapeutic exercises.

At the Zachary and Elizabeth Fisher Medical and Dental Clinic and USS Osborne locations we offer:

• Dental exams
• Dental cleanings
• Extractions
• Filings
• Root canals
• Crowns

At USS Red Rover we capture initial dental radiographs and perform initial forensics and treatment needs examinations for all new enlisted recruits entering the Navy as its sole enlisted dental in-processing clinic.

Care is provided at USS Osborne to recruits and Active Duty personnel assigned to NMRTC Great Lakes only, call 847-636-3788 for assistance.

Dermatology provides full service dermatologic care to categories of adult beneficiaries.  Procedures performed include excisions of skin lesions, cutaneous biopsies, laser and light therapy. 

We provide a full range of endocrine care including diabetes, bone health and other hormonal issues.  We provide special diabetes education including insulin pump and continuous glucose monitoring training programs. We also provide expertise regarding hormonal issues specific to Active Duty women.  We are a referral source for autonomic neuropathic disorders. We provide fine needle aspiration biopsies of the thyroid and management of thyroid disorders.

Gastroenterology (GI) provides full services including:

• GI consultation 
• Diagnostic and therapeutic endoscopy procedures such as:
  •  Upper endoscopy and colonoscopies
  • Endoscopic retrograde cholangiopancreatography (ERCP)
  • Endoscopic ultrasound (EUS)
• Video capsule endoscopy (VCE)
• 24 pH monitoring

We provide consultative services to all beneficiary categories for wide variety of conditions.  Services provided include oral and IV chemotherapy to cancer patients, iron infusion therapy for primary care patients and immunosuppressive therapy in support of the rheumatology, GI and neurology.  Procedures performed include bone marrow aspiration and biopsy for diagnostic hematology and oncology diseases.

The infectious disease (ID) department provides in-patient and outpatient services for a wide variety of clinical conditions. In-patient consults are seen by ID team members through their in-hospital stay, discharge and until completion of antimicrobial treatment if continued after discharge. ID evaluates immunizations and prophylaxis related to international travel. Infectious disease provides HIV post-exposure and pre-exposure prophylaxis services. HIV-infected patients make up the majority of patients seen in the out-patient clinic.

ID also runs infection control (IC). The IC team is responsible for the health safety of the patients and their families, health care workers, visitors, and volunteers, as well as the cleanliness of air, water, and the inanimate environment. High risk infections, multi-drug-resistant organisms, and emerging pathogens are continuously and closely monitored.

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

• Study of blood, urine, and other bodily fluids for illness management
• Testing for infectious diseases
• Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
• Autopsy services

Nephrology provides evaluation and treatment of patients with acute and chronic kidney diseases.  These include kidney stone diseases, disorders of fluid and electrolytes and difficult to manage and complicated renal hypertension.  They provide oversight of in-patients requiring hemodialysis.

Neurology sees all patients with or suspected to have central or peripheral nerve disease as well as muscular conditions.  It performs EMG’s, EEG’s and LP’s as indicated and also has a neurologist trained in injection therapy as part of pain management to include the use of Botox.

Our registered dietitians can help you maintain or improve your health with good nutrition tailored to your needs. Through group, individual, and telehealth sessions, we provide nutrition education and counseling in areas such as:

• Cardiovascular and heart health
• Chronic kidney disease
• Diabetes (including gestational diabetes)
• Eating disorders and digestive health
• Pregnancy and postpartum nutrition
• Weight management

Operational medicine provides services related to periodic health assessments (PHAs), deployment health assessments (DHAs), physicals, suitability screenings, deployment screening (IA), separation and retirement screenings. To receive services from operational medicine, you must:

• Complete joint registration
• If you have never received medical care at Lovell FHCC, NMRTC Great Lakes, or Fisher Clinic, contact our registration desk at 224-610-3747 to enroll
• No appointments will be scheduled until joint registration is complete for services members and all dependents requiring screenings

Learn more about operational medicine.

Ophthalmology is the medical and surgical specialty involving the eyes and ocular structures. Our focus is to restore and preserve visual health. Our service is made up of eye physicians and surgeons, a registered nurse who serves as our surgical coordinator, health technicians, and administrative staff.

Learn more about our ophthalmology services here.

The East campus optometry clinic provides primary eye care services. Equipped with the latest ophthalmic instruments, our clinic provides comprehensive, compassionate, patient-centered eyecare to all ages of eligible patients. Services we proudly provide include:

• Comprehensive, dilated eye exams
• Prescriptions for eyeglasses, renewing contact lens prescriptions for current wearers, and other assistive devices
• Military special physicals (ex: aviation/flight physicals)
• Military refractive surgery referrals and co-management
• Diabetic eye exams
• Diagnosis and management of diseases and injuries of the conjunctiva, cornea, lens, retina, and other ocular structures
• Diagnosis and treatment of acute eye health issues

Please arrive at least 15 minutes before your appointment time for pre-screening. Please bring all eyeglasses, eye drops, and contact lenses, solutions, and cases with to your appointment.

We use surgical and nonsurgical means to treat illnesses and disorders of the musculoskeletal system, which includes your bones, muscles, joints, cartilage, tendons, ligaments, and other connective tissue. We treat conditions like:

• Musculoskeletal trauma
• Degenerative illnesses
• Sports injuries

We evaluate, diagnose, and treat a wide range of ear, nose, and throat conditions, like:

• Nasal and sinus problems
• Obstructive sleep apnea
• Throat, lymph node, thyroid, and parathyroid tumors and other conditions
• Voice and swallowing disorders

Acute (short-term) or chronic (long-lasting) pain can make it hard to enjoy life, but effective pain management can help. Our experts work with you, your primary care physician, and other specialists to create a plan to help you manage your pain and improve your quality of life.

Our mission is to provide high-quality, comprehensive, and family-centered healthcare to military-dependent children from infancy to 18 years of age in an empathetic, efficient and professional manner.

Learn more about our pediatric services within Medical Home Port.

Learn more about immunizations.

Physical medicine and rehabilitation is a branch of medicine which aims to enhance and restore functional ability and quality of life to those with physical impairments and disabilities.

Learn more about our physical medicine and rehabilitation services.

Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.

Physical therapists and physical therapist assistants are movement system specialists who treat neuromuscular, musculoskeletal, cardiopulmonary, and integumentary system impairments.   

Our comprehensive physical therapy services range from those recovering from surgery or injury to those managing chronic illnesses or seeking improved mobility and strength. 

We offer personalized treatment plans that incorporate a variety of techniques, including manual therapy, therapeutic exercises, and advanced modalities that are tailored to meet your specific needs and goals. Our state-of-the-art facilities and compassionate, highly skilled therapists create a supportive environment where you can focus on your recovery and well-being.

Services include:

• Pain management
• Modalities
• Manual therapy intervention and joint mobilization
• Treatment of musculoskeletal disorders
• Strength and conditioning/therapeutic exercise
• Balance training/fall prevention
• Vestibular rehabilitation
• Post operative rehabilitation
• Orthopedic and musculoskeletal rehabilitation
• Pelvic floor physical therapy for both women and men (FHCC only)
• Tele-rehabilitation
• Limited concussion management
• Amputee clinic (FHCC only)
• Limited neurological conditions
• Temporomandibular joint dysfunction (TMJ) therapy
• Durable medical equipment (crutches, canes, walkers) 

Our podiatry specialists evaluate and treat a wide range of injuries, diseases and disorders that affect your feet and ankles—from ingrown toenails to inflammation to diabetic foot ulcers.

After years of walking, running, marching, jumping, rappelling, and parachuting, many Active-Duty service members experience trouble with their feet and ankles. We can help treat those problems so you can continue to enjoy an active lifestyle. Our podiatry services include:

• Arthritis care for inflamed, swollen, or damaged joints
• Foot and ankle fracture treatment, repair of cartilage, torn tendons and ligaments
• Injections to reduce pain and swelling
• Joint arthroplasty (surgical repair or reconstruction) and replacement
• Minimally invasive surgery and post-surgical rehabilitation
• Foot health maintenance procedures (bunion removal and nail trimming)

Our pulmonary medicine team treats diseases and conditions that affect the lungs and breathing, including asthma, tuberculosis, chronic obstructive pulmonary disease, acute respiratory distress syndrome and sleep apnea.

We provide a complete range of consultative, diagnostic and treatment services for patients with lung and breathing problems.  Disease conditions treated include:

• Asthma
• Chronic obstructive pulmonary disease (COPD)
• Emphysema
• Pulmonary fibrosis

Procedures performed include:

• Bronchoscopy
• Thoracentesis
• Biopsy
• Chest tube placement
• Sleep studies

Performs outpatient and inpatient studies in the following modalities:

• General radiology
• CT
• MRI
• Ultrasound
• Nuclear medicine
• Mammography
• Bone density (Dexascan)

The rheumatology department provides diagnosis and treatment of musculoskeletal diseases with the use of immunosuppressive treatments and joint injection procedures.

Common conditions include:

• Rheumatoid arthritis
• Systemic lupus erythematosus (SLE)
• Fibromyalgia
• Vasculitis
• Crystal arthropathies
• Spondyloarthropathies
• Inflammatory myopathy
• Sjogren’s syndrome
• Scleroderma

Speech-language pathologists provide high quality, comprehensive, caring and timely services to individuals who have a wide range of communication and swallowing disorders.  Speech-language pathology services include the early identification or screening, evaluation, and treatment for speech, swallowing, language, voice and cognitive- communication disorders.  Services are provided based on applying the best available research evidence, using expert clinical judgment, and considering the patient’s individual preferences and values.  

Speech-language pathologists are involved in the screening, evaluation, and treatment of a broad range of communication and swallowing disorders, including:

• Speech disorders:  When a person is unable to produce speech sounds precisely or fluently then they may have a speech disorder.  Difficulty pronouncing sounds or articulation disorders, and stuttering are examples of speech disorders.  Speech-language pathologists offer treatment for motor speech disorders and accent modification. An individual with a regional or foreign accent is not being understood at school or work and may benefit from treatment.
• Language disorders:  Difficulty understanding the spoken language and verbal expression is often due to stroke or traumatic brain injury.  Aphasia is a language disorder frequently seen after trauma to the left hemisphere of the brain and includes difficulty in speaking, listening, reading, writing, and gesturing, but does not affect intelligence.  Speech-language pathologists provide individual and group treatment for individuals with aphasia.
• Cognitive disorders:  Cognitive problems include difficulty with attention, memory, orientation, organization, and problem-solving.  A speech-language pathologist will work with the patient and their family to improve cognitive skills or to develop compensatory strategies designed to improve ability to function at home, school, and work.
• Voice disorders:  Speech-language pathologists provide evaluation and treatment for disorders of voice including pitch, loudness, and nasal resonance.
• Swallowing problems (dysphagia): Speech-language pathologists specialize in swallowing disorders or dysphagia and evaluate individuals who are experiencing problems with eating and drinking.  Dysphagia may co-exist with a wide variety of neurological or structural problems and treatment may include modification of food or liquids, positioning while eating, or exercises to improve swallow function.

Speech-language pathologists are specialists in providing recommendations for a wide range of assistive technology for individuals that are unable to speak or may need compensatory strategies to assist with memory or organization. Examples of assistive technology include a picture board paired with a laser pointer, utilization of applications (apps) for smart phones for a tablet, or a device that produces computerized speech accessed by an eye gaze switch.

If you are having surgery, we make sure that your procedure and follow-up care are safe and high-quality.

We provide a wide range of surgical services, like:

• Abdominal wall and inguinal hernias
• Diseases of the gallbladder
• Gastric cancers
• Paraesophageal hernia
• Pancreas neoplasms and cancers
• Operative management of splenic diseases
• Appendicitis
• Diverticular disease/diverticulitis
• Colon cancer
• Rectal cancer
• Hemorrhoids and other benign anorectal issues
• Pilonidal disease
• Venous access device placement
• Skin cancers
  • Melanoma
• Soft tissue masses
• Soft tissue infections
• Benign breast disease management
• Breast cancer management

We have full capabilities of laparoscopic minimally invasive surgery and open surgery.

If you have a condition that affects your urinary system or you are a male with a condition that affects your reproductive system we can offer understanding, compassionate care and treatment. 

We evaluate, diagnose, and treat a wide range of urology diseases and conditions that include kidney stones, erectile dysfunction, urinary incontinence, prostate cancer, and more. We provide you with medical care, surgery, and minimally invasive procedures for health issues that affect:

• Kidneys
• Bladder
• Ureter and urethra
• Male reproductive organs

Our expert team diagnoses and treats diseases and conditions that affect arteries, veins and blood circulation.

Vascular surgery provides operative care for dialysis vascular access and nonoperative management of peripheral vascular disease.

Department of Defense (DoD) nurse and social work case managers provide case management services for Active Duty service members with a complex injury or chronic illness that requires assistance with care coordination or navigating the health care system.

Intimate partner violence (IPV) is when a current or former intimate partner (like a boyfriend, girlfriend, or spouse) stalks, harms, or threatens to harm their partner. Intimate partner violence can be emotional, physical, or sexual. It can also lead to short-term and long-term health problems, and a wide range of mental health issues. If you or someone you know is in a potentially abusive or violent relationship, we can help. We offer:

• Intimate partner violence care coordinators
• Links to community-based support groups, and advocacy and legal services
• Referrals to and coordination with other treatment providers
• Connection to domestic violence shelters
• Interventions for patients who use violence in their intimate relationships

Learn more about intimate partner violence.

We promote the health, welfare, and dignity of lesbian, gay, bisexual, and queer (LGBQ+) TRICARE beneficiaries and their families. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like:

• Hormone therapy
• Substance use and alcohol treatment
• Testing and treatment for HIV and sexually transmitted infections (STI)
• Mental health care
• Psychosocial assessments

Learn more and connect with a care coordinator.

Would you like to tell us about a great interaction with your health care provider?  Or do you have a specific concern about how your care was provided and need assistance with resolving the problem?  Our patient advocate program helps ensure that your health care experience here meets your expectations. Our highly skilled patient advocates can assist you by working with any department on your behalf to ensure that your concern is addressed in a timely manner.

Learn more and connect with a patient advocate.

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

We can help you readjust to civilian life when you are returning from military service, on active duty, or an activated National Guard or Reserve member. Talk to one of our care coordinators about how to best use your health care benefits.

• Polytrauma care (if you have multiple traumatic injuries)
• Counseling and rehabilitation
• Mental and behavioral health services
• Family benefits counseling and assistance
• Referral assistance

Learn more and connect with a case manager.