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TRICARE beneficiaries at Lovell FHCC will now use the MHS Genesis patient portal to manage their health care online.

For technical help, you can call 1-800-600-9332.

Learn more about the MHS Genesis patient portal.

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Captain James A. Lovell Federal health care - TRICARE Center

Our hospital provides primary care and specialty health services, including mental health care, women’s health services, treatment for post-traumatic stress disorder (PTSD), foot care (podiatry), vision care (optometry, ophthalmology, and cataract surgery), orthopedics, and more. Below, you’ll find our address and hours, parking and transportation information, and the other health services we offer at our Captain James A. Lovell Federal Health Care Center at the Great Lakes Naval Station in North Chicago.

Location and contact information

Address

3001 Green Bay Road
North Chicago, IL 60064-3048

Phone numbers

Main phone:
Mental health care:

Clinical hours

  • Mon: 24/7
  • Tue: 24/7
  • Wed: 24/7
  • Thu: 24/7
  • Fri: 24/7
  • Sat: 24/7
  • Sun: 24/7
Front of Lovell FHCC main building

Prepare for your visit

Select a topic to learn more.

Visit this page to help you get around the campus.

Cost: Free

Wheelchair availability:  Wheelchairs are available upon arrival for patients who need them to access the building.

The Lovell FHCC Courtesy Shuttle regularly transports riders from the Metra to locations through out the Lovell FHCC campus.  The shuttle also runs on a regular schedule to different buildings through out FHCC West Campus. Click here to see the shuttle schedule.

Location

Bldg. 37

Contact Number

Hours of Operation

7 a.m. to 4:30 p.m.

Visitors are welcome to purchase food and meals at our Canteen Service cafeteria, which is located on the ground floor of building 133CA. We offer hot and cold entrees, beverages and desserts. Vending machines are available for your convenience 24 hours a day.

Learn more about our cafeteria and retail services.

Other services at Lovell Federal health care - TRICARE

Health services offered here

Select a topic to learn more.

Addiction and substance use care

We can help you overcome substance use problems from unhealthy alcohol use to life-threatening addiction. We match our services—like counseling, group therapy or medication—to your specific needs.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Substance abuse treatment program

Substance abuse treatment program

Bldg. 131 Ground floor

Substance abuse treatment program

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Provides three levels of addiction treatment – residential, outpatient and aftercare – based upon the clinical and psychosocial needs of patients with substance use disorders.

Learn more about our Substance Abuse Treatment Program (SARP).

Learn more about our Drug and Alcohol Program Advisor (DAPA).

Advice nurse

Talk with an advice nurse if you have questions about your care or for help in deciding whether you need an urgent or routine appointment.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

TRICARE DoD Nurse Advice Line

TRICARE DoD Nurse Advice Line

Service Hours

The service hours are the same as our facility hours.

The registered nurses on our Nurse Advice Line provide you and your family with helpful medical advice and free, confidential answers to many of your health care questions. Call anytime. We’re here 24 hours a day, 7 days a week. In addition, our nurses can:

  • Help you manage many of your basic health care needs
  • Answer questions about your current medications or medical condition
  • Discuss your health care concerns and help you decide the best way to handle them
  • Offer improved access to VA services

Audiology and speech

Common conditions: tinnitus, vertigo, hearing loss, vestibular conditions, swallowing conditions

We diagnose and treat conditions affecting your hearing, speech or balance. These include hearing loss, tinnitus (noise or ringing the ears) & dizziness—also speech, language, voice or swallowing disorders.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. Active-Duty and TRICARE dependents need a referral. If a referral is required, you will need to contact your primary care provider.

Audiology/speech pathology clinic

Audiology/speech pathology clinic

Service Hours

  • Mon. 7:30 a.m. to 4:30 p.m.
  • Tue. 7:30 a.m. to 4:30 p.m.
  • Wed. 7:30 a.m. to 4:30 p.m.
  • Thu. 7:30 a.m. to 4:30 p.m.
  • Fri. 7:30 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Our audiology clinic provides diagnostic and rehabilitative services for pediatric through adult populations and hearing aid services. We offer a full range of audiology and speech pathology services including:

  • Hearing evaluations from birth - adulthood.
  • Selection, management, and repair of hearing aids and assistive listening device assessments. Tricare does not cover hearing aids.
  • Retired military members and their dependents are eligible to purchase hearing aids at the government rate, known as the Retiree-at-cost-Hearing Aid Program (RACHAP).
  • Evaluation and treatment for auditory processing disorder
  • Progressive tinnitus management
  • Comprehensive vestibular evaluations

Speech pathology services include services that help with speech, language, fluency, voice, cognitive communication, swallowing, stuttering, and laryngectomy (surgical removal of the larynx, which contains your vocal cords) for ages 18 and older only.

Learn more about our audiology and speech services.

Cardiology

Common conditions: heart disease, high blood pressure, heart rhythm disorders, angina, vascular diseases

Our cardiology specialists offer advanced treatment and care for conditions affecting your heart and blood vessels, including heart disease, stroke, heart rhythm disorders and high blood pressure.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Phone

Cardiology clinic

Bldg. 133EF 2nd Level

Phone

Phone

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Our cardiology specialists offer exceptional care for conditions affecting your heart and blood vessels, including heart disease, stroke, heart rhythm disorders and high blood pressure. Available cardiac testing modalities include transthoracic and transesophageal echocardiography, exercise and pharmacologic stress testing, heart rhythm and blood pressure monitors, as well at cardiac computed tomography.

Cardiology provides full services include:

  • Consultative and continuing medical evaluations
  • Compensation and pension evaluations
  • Performing procedures that include: 
    • Electrocardiograms
    • Echocardiography
    • Cardiac stress testing (with and without imaging modalities)
    • 24 hour ambulatory blood pressure monitors
    • 24 hours to 30 days cardiac rhythm monitors

Case management

We can help you work better with your TRICARE health care team through our case management support.

Visit our office, with or without an appointment

Call at your convenience

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Bldg. 133EF

3rd floor

Phone

Phone

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Department of Defense (DoD) nurse and social work case managers provide case management services for Active Duty service members with a complex injury or chronic illness that requires assistance with care coordination or navigating the health care system.

Dermatology

Common conditions: psoriasis, eczema, skin cancer, acne, rosacea, allergic skin diseases, ulcers

Our dermatologists offer expert treatment for a range of conditions that affect your skin, hair and nails—from acne to psoriasis to skin cancer. We also offer skin cancer screening and education.

Visit our office, by appointment only

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Location

Bldg. 133EF Basement

Phone

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m. Closed from 11 a.m. to 1 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m. Closed from 11 a.m. to 1 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m. Closed from 11 a.m. to 1 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m. Closed from 11 a.m. to 1 p.m.
  • Fri. 8:00 a.m. to 11:00 a.m.
  • Sat. Closed
  • Sun. Closed

No clinic Friday afternoons

Dermatology provides full service dermatologic care to categories of adult beneficiaries.  Procedures performed include excisions of skin lesions, cutaneous biopsies, laser and light therapy. 

Emergency care

In an emergency, call 911 or go to the nearest VA or non-VA emergency department. We provide immediate treatment for serious, life-threatening health emergencies such as severe chest pain, seizures, heavy uncontrollable bleeding or moderate to severe burns.

Visit our office, walk-in visits only

Appointments

Main Phone

Location

Bldg. 133 1st floor

Service Hours

The service hours are the same as our facility hours.

The emergency department is a level IV emergency service which provides medical services by emergency medicine specialists on a 24/7/365 basis to Veteran, Active Duty and retired Department of Defense (DoD) personnel and their dependents.  The scope of care includes pediatric through geriatric populations, including women’s health and mental health.

Endocrinology

Common conditions: diabetes, thyroid conditions, parathyroid conditions, endocrine conditions

We provide caring, expert treatment for diabetes and disorders of the endocrine, hormonal, glandular and metabolic systems.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Phone

Location

Bldg. 133EF Basement

Phone

Phone

Service Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m. Walk-ins all day
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

The Endocrine Section provides a full range of Endocrine care including Diabetes, bone health and other hormonal issues.  The Division provides Special Diabetes Education including insulin pump and continuous glucose monitoring training programs. It provides expertise regarding hormonal issues specific to Women Active Duty DOD members and female veterans.  It serves as referral source for VA/DOD Autonomic Neuropathic Disorders. It provides fine needle aspiration biopsies of the thyroid and management of thyroid disorders.

Family practice

We offer comprehensive health care, including immunizations, that puts you and your family at the center. Our team is compassionate, efficient, and professional.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Appointments

Location

Bldg. 133EF 1st floor

Central appointment line

Patient registration

DEERS

TRICARE

Service Hours

  • Mon. 7:00 a.m. to 4:00 p.m.
  • Tue. 7:00 a.m. to 4:00 p.m.
  • Wed. 7:00 a.m. to 4:00 p.m.
  • Thu. 7:00 a.m. to noon
  • Fri. 7:00 a.m. to 4:00 p.m.
  • Sat. 8:00 a.m. to noon By appointment only
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Appointments

Medical Home Port

Advice nurse

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to noon
  • Fri. Closed
  • Sat. Closed
  • Sun. Closed

Our mission is to provide TRICARE beneficiaries with high-quality, comprehensive, patient-centered healthcare in an empathetic, efficient and professional manner.

Learn more about our family practice services within Medical Home Port.

Learn more about our flu, COVID-19 and respiratory syncytial virus (RSV) vaccines at our facility.

Gastroenterology

Common conditions: acid reflux, fatty liver, irritable bowel syndrome, inflammatory bowel disease, diarrhea, cancer screening

Our gastrointestinal (GI) specialists offer treatment and procedures (endoscopy, colonoscopy) for conditions affecting your GI tract, gallbladder, liver and pancreas, including acid reflux, inflammatory bowel disease (Crohn’s disease and ulcerative colitis), fatty liver disease, cirrhosis, irritable bowel syndrome, and pancreatitis.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Phone

Location

Bldg. 133 3rd floor

Phone

Phone

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Gastroenterology (GI) provides full services including:

  • GI consultation 
  • Diagnostic and therapeutic endoscopy procedures such as:
    •  Upper endoscopy and colonoscopies
    • Endoscopic retrograde cholangiopancreatography (ERCP)
    • Endoscopic ultrasound (EUS)
  • Video capsule endoscopy (VCE)
  • 24 pH monitoring

Gynecology

Our specialists offer reproductive health care services, including contraception, pregnancy care, and fertility treatment.

Visit our office, by appointment only

Virtual visits by appointment only

A referral is required

Appointments

Front desk

Location

Bldg. 133EF 1st floor (1E side)

Front desk

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Our specialists offer reproductive health care services, including contraception and family planning, sexually transmitted infection (STI) testing and treatment, evaluation of vaginal bleeding problems, polycystic ovary syndrome (PCOS) and infertility evaluation, pelvic pain, ovarian cysts, abnormal Pap smears, and menopausal issues.

A referral is required to be seen in the gynecology clinic, except for routine well woman care. The gynecology clinic serves Veterans, Active-Duty service members, dependents, and retirees. Services include evaluation and management of many gynecologic concerns, including surgical care.

Learn more about our gynecology services.

Hematology/oncology

If you have a diagnosis of anemia, lymphoma, leukemia or another blood cancer or disorder, we support you with expert care and treatment.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Location

Bldg. 133 3rd floor

Phone

Service Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

The Hematology/Oncology Section provides consultative services to all beneficiary categories for wide variety of conditions.  Services provided include Oral and IV chemotherapy to cancer patients, iron infusion therapy for primary care patients and immunosuppressive therapy in support of the Rheumatology, GI and Neurology Sections.  Procedures performed include bone marrow aspiration and biopsy for diagnostic hematology and oncology diseases.

Infectious disease

If you have an infection, we can help evaluate and treat it. We can help with hepatitis, HIV/AIDS, and tuberculosis.

Visit our office, by appointment only

Virtual visits by appointment only

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Phone

Location

Bldg. 133EF Basement

Phone

Phone

Service Hours

  • Mon. 1:00 p.m. to 3:30 p.m.
  • Tue. 8:00 a.m. to noon
  • Wed. Closed
  • Thu. 1:00 p.m. to 3:30 p.m.
  • Fri. Closed
  • Sat. Closed
  • Sun. Closed

The infectious disease (ID) department provides in-patient and outpatient services for a wide variety of clinical conditions. In-patient consults are seen by ID team members through their in-hospital stay, discharge and until completion of antimicrobial treatment if continued after discharge. ID evaluates immunizations and prophylaxis related to international travel. Infectious disease provides HIV post-exposure and pre-exposure prophylaxis services. HIV-infected patients make up the majority of patients seen in the out-patient clinic.

ID also runs infection control (IC). The IC team is responsible for the health safety of the patients and their families, health care workers, visitors, and volunteers, as well as the cleanliness of air, water, and the inanimate environment. High risk infections, multi-drug-resistant organisms, and emerging pathogens are continuously and closely monitored.

Intimate partner violence support

If you feel that you or a loved one are in or may be in a potentially abusive or violent relationship, we can help.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Intimate Partner Violence Assistance Program (IPVAP) Coordinator

Intimate Partner Violence Assistance Program (IPVAP) Coordinator

Service Hours

The service hours are the same as our facility hours.

Intimate partner violence (IPV) is when a current or former intimate partner (like a boyfriend, girlfriend, or spouse) stalks, harms, or threatens to harm their partner. Intimate partner violence can be emotional, physical, or sexual. It can also lead to short-term and long-term health problems, and a wide range of mental health issues. If you or someone you know is in a potentially abusive or violent relationship, we can help. We offer:

  • Intimate partner violence care coordinators
  • Links to community-based support groups, and advocacy and legal services
  • Referrals to and coordination with other treatment providers
  • Connection to domestic violence shelters
  • Interventions for patients who use violence in their intimate relationships

Learn more about intimate partner violence.

Mental health care

Common conditions: addiction, depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, OCD

If you’re struggling with issues like PTSD, depression, grief, anger, or trauma, we can help. We offer counseling and other support.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Mental health clinic phone

Location

Bldg. 133EF Third floor

Mental health clinic phone

Military crisis line

Military OneSource

InTransition Program

Psychological Health Resource Center | 24/7

Service Hours

  • Mon. 8:00 a.m. to 3:30 p.m.
  • Tue. 8:00 a.m. to 3:30 p.m.
  • Wed. 8:00 a.m. to 3:30 p.m.
  • Thu. 8:00 a.m. to 3:30 p.m.
  • Fri. 8:00 a.m. to 3:30 p.m.
  • Sat. Closed
  • Sun. Closed

Some Saturday appointments are available, please call for details.

As a patient, you can get high-quality mental health services as part of your benefits.

The mental health clinic provides comprehensive mental health services for active duty military members, their dependents and TRICARE beneficiaries diagnosed with a broad range of behavioral and mental health disorders.

Learn more and connect with a care coordinator.

Military sexual trauma care

Military sexual trauma can happen to both genders. If you experienced sexual assault or harassment during military service—no matter when you served—we provide counseling and treatment.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Naval Station Great Lakes Sexual Assault Prevention and Response (SAPR) Hotline

Military sexual trauma (MST) coordinator

Safe Helpline

Naval Station Great Lakes Sexual Assault Prevention and Response (SAPR) Hotline

Military sexual trauma (MST) coordinator

Safe Helpline

Service Hours

The service hours are the same as our facility hours.

We offer care for military sexual trauma at our facility. Military sexual trauma refers to sexual assault, sexual harassment, or other threatening, offensive, or unwanted sexual advances, activities, or remarks that you experienced in the military. Our goal is to help you improve your quality of life with strategies to manage emotions and memories related to your military sexual trauma. Our services include:

  • Counseling
  • Psychiatric care
  • Walk-in care

Reach out to Safe Helpline for anonymous, confidential and tailored support for service members and beneficiaries affected by sexual assault.

Nephrology

Common conditions: Dialysis, kidney disease, high blood pressure, hypertension

Our specialists offer you advanced care for kidney-related diseases like chronic kidney disease, high blood pressure and fluid and electrolyte problems. We also provide dialysis and related support.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Location

Bldg. 133EF Room BE 201, Basement

Phone

Service Hours

  • Mon. Closed
  • Tue. Closed
  • Wed. Closed
  • Thu. Closed
  • Fri. Closed
  • Sat. Closed
  • Sun. Closed

Mondays, Thursdays, and Friday afternoons and Wednesday mornings

The Nephrology Section provides evaluation and treatment of patients with acute and chronic kidney diseases.  These include kidney stone diseases, disorders of fluid and electrolytes and difficult to manage and complicated renal hypertension.  They provide oversight of in-patients requiring Hemodialysis.

 

Neurology

Common conditions: cognitive disorders, epilepsy, headache, motor neuron diseases, movement disorders, multiple sclerosis, stroke

Our specialists evaluate and treat conditions and diseases of the brain, spine, and nervous system, including headache, stroke, Alzheimer's disease, epilepsy, Parkinson’s disease and other conditions.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Alternate

Location

Bldg. 133EF 2nd level

Phone

Alternate

Service Hours

  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

The Neurology Section sees all patients with or suspected to have central or peripheral nerve disease as well as muscular conditions.  It performs EMG’s, EEG’s and LP’s as indicated and also has a neurologist trained in injection therapy as part of pain management to include the use of Botox. The Neurology Section provides care to all adult DoD and VA beneficiaries.

 

Nutrition, food, and dietary care

Our nutrition experts work closely with you and your care team to help make sure you’re getting the nutrition you need to get and stay as healthy as possible.

Visit our office, by appointment only

Virtual visits by appointment only

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Nutrition clinic for DoD (Active Duty, Reservists, Tricare)

Pediatric nutrition clinic

Pediatric nutrition clinic

Bldg. 133EF 1st floor, Room 1E-314

Pediatric nutrition clinic

Our registered dietitians can help you maintain or improve your health with good nutrition tailored to your needs. Through group, individual, and telehealth sessions, we provide nutrition education and counseling in areas such as:

  • Cardiovascular and heart health
  • Chronic kidney disease
  • Diabetes (including gestational diabetes)
  • Eating disorders and digestive health
  • Pregnancy and postpartum nutrition
  • Weight management

 

Ophthalmology

Common conditions: cataracts, glaucoma, macular degeneration, diabetic eye disease

Our ophthalmology specialists diagnose and provide medical and surgical care for conditions that affect your eyes—like cataracts, glaucoma, macular degeneration and diabetic retinopathy.

Visit our office, by appointment only

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Location

Bldg 133EF Basement

Phone

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Ophthalmology is the medical and surgical specialty involving the eyes and ocular structures. Our focus is to restore and preserve visual health. Our service is made up of eye physicians and surgeons, a registered nurse who serves as our surgical coordinator, health technicians, and administrative staff.

Learn more about our ophthalmology services here.

Optometry

Common conditions: vision exams, prescription eyeglasses, contact lenses

Our optometrists offer you routine eye exams, preventive vision testing and treatment for conditions like glaucoma. We also provide prescriptions for eyeglasses and other assistive devices.

Visit our office, by appointment only

A referral is not required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. A referral is not required to see an optometrist.

Optometry clinic

Optometry clinic

Optometry clinic

Bldg. 133EF

Optometry clinic

Optometry clinic

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

The East campus optometry clinic provides primary eye care services. Equipped with the latest ophthalmic instruments, our clinic provides comprehensive, compassionate, patient-centered eyecare to all ages of eligible patients. Services we proudly provide include:

  • Comprehensive, dilated eye exams
  • Prescriptions for eyeglasses, renewing contact lens prescriptions for current wearers, and other assistive devices
  • Military special physicals (ex: aviation/flight physicals)
  • Military refractive surgery referrals and co-management
  • Diabetic eye exams
  • Diagnosis and management of diseases and injuries of the conjunctiva, cornea, lens, retina, and other ocular structures
  • Diagnosis and treatment of acute eye health issues

Please arrive at least 15 minutes before your appointment time for pre-screening. Please bring all eyeglasses, eye drops, and contact lenses, solutions, and cases with to your appointment.

Orthopedics

Common conditions: arthritis, musculoskeletal disorders, tendon repair, ligament repair, joint replacement

Our orthopedists offer advanced care and treatment for issues related to muscles, bones and joints, including arthritis, disorders of the muscles and bones, tendon and ligament repair and joint replacement.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Location

Bldg. 133EF Basement

Phone

Service Hours

  • Mon. 7:00 a.m. to 3:30 p.m.
  • Tue. 7:00 a.m. to 3:30 p.m.
  • Wed. 7:00 a.m. to 3:30 p.m.
  • Thu. 7:00 a.m. to 3:30 p.m.
  • Fri. 7:00 a.m. to 3:30 p.m.
  • Sat. Closed
  • Sun. Closed

We use surgical and nonsurgical means to treat illnesses and disorders of the musculoskeletal system, which includes your bones, muscles, joints, cartilage, tendons, ligaments, and other connective tissue. We treat conditions like:

  • Musculoskeletal trauma
  • Degenerative illnesses
  • Sports injuries

 

Otolaryngology

Common conditions: balance issues, sinusitis, difficulty swallowing, obstructive sleep apnea, head tumors, neck tumors

If you have problems that affect your ears, sinuses, adenoids, tonsils, and thyroid, we can help with our full range of care.

Visit our office, by appointment only

Virtual visits may be available

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Location

Bldg. 133EF 2nd floor

Phone

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

We evaluate, diagnose, and treat a wide range of ear, nose, and throat conditions, like:

  • Nasal and sinus problems
  • Obstructive sleep apnea
  • Throat, lymph node, thyroid, and parathyroid tumors and other conditions
  • Voice and swallowing disorders

 

PTSD care

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Visit our office, by appointment only

Virtual visits by appointment only

A referral is required

Appointments

Main Phone

Main Phone

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Post-traumatic stress disorder (PTSD) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. It’s normal to have upsetting memories, feel on edge, or have trouble sleeping after this type of event. If symptoms last more than a few months, it may be PTSD. We can help you with effective treatments and support services, like:

  • Psychiatric and psychological counseling
  • Services for Veterans who are homeless
  • Treatment for addictive disorders
  • Transition and care management for post-9/11 combat Veterans of Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

If you have had an experience or are having symptoms like those listed above, please inform your primary care manager or schedule an evaluation with the outpatient mental health clinic.

Learn more about PTSD.

Patient advocates

Please contact our patient advocates if you have any compliments, complaints, or concerns.

Visit our office, with or without an appointment

Call at your convenience

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Phone

Healthcare Resolutions program

Service Hours

  • Mon. 8:00 a.m. to 3:00 p.m. Closed between 1 - 1:30 p.m.
  • Tue. 8:00 a.m. to 3:00 p.m. Closed between 1 - 1:30 p.m.
  • Wed. 8:00 a.m. to 3:00 p.m. Closed between 1 - 1:30 p.m.
  • Thu. 8:00 a.m. to 3:00 p.m. Closed between 1 - 1:30 p.m.
  • Fri. 8:00 a.m. to 3:00 p.m. Closed between 1 - 1:30 p.m.
  • Sat. Closed
  • Sun. Closed

Would you like to tell us about a great interaction with your health care provider?  Or do you have a specific concern about how your care was provided and need assistance with resolving the problem?  Our patient advocate program helps ensure that your health care experience here meets your expectations. Our highly skilled patient advocates can assist you by working with any department on your behalf to ensure that your concern is addressed in a timely manner.

Learn more and connect with a patient advocate.

Pediatrics

We provide high-quality, comprehensive, and family-centered health care. We offer immunizations and other health care to military-dependent children from when they're born to when they turn 18.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Appointment line

Pediatric clinic

Bldg. 133EF 1st floor

Appointment line

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to noon
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. 8:00 a.m. to noon By appointment only
  • Sun. Closed

Our mission is to provide high-quality, comprehensive, and family-centered healthcare to military-dependent children from infancy to 18 years of age in an empathetic, efficient and professional manner.

Learn more about our pediatric services within Medical Home Port.

Learn more about our flu, COVID-19 and respiratory syncytial virus (RSV) vaccines at our facility.

Pharmacy

Our specialists provide a full range of services to help you get and understand your prescription medicines and supplies. You can refill TRICARE prescriptions online, by phone, or by mail.

Visit our office, walk-in visits only

Call at your convenience

Appointments

Outpatient Pharmacy

Burkey Mall Pharmacy

Express Scripts

TRICARE refills

TRICARE refills

Outpatient Pharmacy

Bldg. 133EF, Ambulatory Care Center 1st floor

Outpatient Pharmacy

Service Hours

  • Mon. 7:30 a.m. to 5:00 p.m.
  • Tue. 7:30 a.m. to 5:00 p.m.
  • Wed. 7:30 a.m. to 5:00 p.m.
  • Thu. 7:30 a.m. to 5:00 p.m.
  • Fri. 7:30 a.m. to 5:00 p.m.
  • Sat. 7:30 a.m. to 12:30 p.m.
  • Sun. Closed

Visit our office, walk-in visits only

Call at your convenience

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Outpatient Pharmacy

Burkey Mall Pharmacy

Express Scripts

TRICARE refills

TRICARE refills

Burkey Mall Pharmacy

Bldg. 3452 (Corner of Green Bay Rd. and Buckley Rd.)

Burkey Mall Pharmacy

Service Hours

  • Mon. 9:00 a.m. to 5:30 p.m. Closed from 2 - 2:30 p.m.
  • Tue. 9:00 a.m. to 5:30 p.m. Closed from 2 - 2:30 p.m.
  • Wed. 9:00 a.m. to 5:30 p.m. Closed from 2 - 2:30 p.m.
  • Thu. 9:00 a.m. to 5:30 p.m. Closed from 2 - 2:30 p.m.
  • Fri. 9:00 a.m. to 5:30 p.m. Closed from 2 - 2:30 p.m.
  • Sat. Closed
  • Sun. Closed

Last ticket for service will be issued at 5:15 p.m.

Our pharmacy provides a full range of services to help you get and understand your prescription medicines and supplies. You can refill TRICARE prescriptions online, by phone, or by mail.

Learn more about our pharmacy.

Physical medicine and rehabilitation

Common conditions: pain, stroke, brain injury, neuromuscular disorders, musculoskeletal problems, sports injuries, spinal cord injuries

If you’re living with a traumatic brain injury, amputation or other disability, our specialists offer support to help you improve your independence and quality of life, manage pain and stay healthy.

Visit our office, by appointment only

Virtual visits by appointment only

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Scheduling

Gym

Clinic

Bldg. 133CA Basement near the main lab

Scheduling

Service Hours

  • Mon. 7:00 a.m. to 4:30 p.m.
  • Tue. 7:00 a.m. to 4:30 p.m.
  • Wed. 7:00 a.m. to 4:30 p.m.
  • Thu. 7:00 a.m. to 4:30 p.m.
  • Fri. 7:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Visit our office, by appointment only

Virtual visits by appointment only

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Scheduling

Gym

Gym

Bldg. 132

Gym

Service Hours

  • Mon. 7:00 a.m. to 4:30 p.m.
  • Tue. 7:00 a.m. to 4:30 p.m.
  • Wed. 7:00 a.m. to 4:30 p.m.
  • Thu. 7:00 a.m. to 4:30 p.m.
  • Fri. 7:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed

Physical medicine and rehabilitation is a branch of medicine which aims to enhance and restore functional ability and quality of life to those with physical impairments and disabilities.

Learn more about our physical medicine and rehabilitation services.

Podiatry

Common conditions: arthritis, bunions, diabetic foot care, foot deformities, skin conditions, nail conditions

Our podiatry specialists evaluate and treat a wide range of injuries, diseases and disorders that affect your feet and ankles—from ingrown toenails to inflammation to diabetic foot ulcers.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Phone

Location

133EF Basement

Phone

Phone

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

After years of walking, running, marching, jumping, rappelling, and parachuting, many Veterans experience trouble with their feet and ankles. We can help treat those problems so you can continue to enjoy an active lifestyle. Our podiatry services include:

  • Arthritis care for inflamed, swollen, or damaged joints
  • Foot and ankle fracture treatment, repair of cartilage, torn tendons and ligaments
  • Injections to reduce pain and swelling
  • Joint arthroplasty (surgical repair or reconstruction) and replacement
  • Minimally invasive surgery and post-surgical rehabilitation
  • Foot health maintenance procedures (bunion removal, resurfacing, and nail trimming)

 

Psychiatry

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments  and medications when needed.

Visit our office, with or without an appointment

Virtual visits may be available

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Mental health

Mental health

Service Hours

The service hours are the same as our facility hours.

Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:

  • Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
  • Addictive behaviors and substance abuse
  • Post-traumatic stress disorder (PTSD) and combat-related stress disorder
  • Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
  • Aggressive or self-harming behaviors

 

Pulmonary medicine

Common conditions: tuberculosis, respiratory conditions, sleep apnea, sleep problems

Our pulmonary medicine team treats diseases and conditions that affect the lungs and breathing, including asthma, tuberculosis, chronic obstructive pulmonary disease, acute respiratory distress syndrome and sleep apnea.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Pulmonology front desk

Location

Bldg. 133EF 2nd floor

Pulmonology front desk

Pulmonology Nurse

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Pulmonology front desk

Sleep lab

Sleep lab

CPAP clinic

Service Hours

  • Mon. Closed
  • Tue. Closed
  • Wed. Also 7:00 a.m. - 5:30 p.m.
  • Thu. Also 7:00 a.m. - 5:30 p.m.
  • Fri. Closed
  • Sat. Closed
  • Sun. Closed

Monday through Saturday 8:00 p.m. - 6:30 a.m.

The Pulmonology Section provides a complete range of consultative, diagnostic and treatment services for patients with lung and breathing problems.  Disease conditions treated include asthma, chronic obstructive pulmonary disease (COPD), emphysema, and pulmonary fibrosis.  Procedures performed include bronchoscopy, thoracentesis, biopsy, chest tube placement and sleep studies.

 

Returning service member care

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

Virtual visits may be available

Location

Bldg. 135

Transitional patient advocate

Program manager

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

We can help you readjust to civilian life if you’re returning from military service, on active duty, or an activated National Guard or Reserve member. Talk to one of our care coordinators about how to best use your health care benefits.

  • Polytrauma care (if you have multiple traumatic injuries)
  • Counseling and rehabilitation
  • Mental and behavioral health services
  • Family benefits counseling and assistance
  • Referral assistance

Learn more and connect with a case manager.

Rheumatology

Common conditions: arthritis, Crohn's disease, gout, lupus

If you have joint or autoimmune conditions, we offer care and treatment.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Phone

Location

Bldg. 133EF Basement

Phone

Phone

Service Hours

  • Mon. Closed
  • Tue. 8:00 a.m. to noon
  • Wed. 8:00 a.m. to noon
  • Thu. 9:00 a.m. to noon Also 1 - 4 pm
  • Fri. Closed
  • Sat. Closed
  • Sun. Closed

The rheumatology department provides diagnosis and treatment of musculoskeletal diseases with the use of immunosuppressive treatments and joint injection procedures.

Common conditions include:

  • Rheumatoid arthritis
  • Systemic lupus erythematosus (SLE)
  • Fibromyalgia
  • Vasculitis
  • Systemic collagen vascular disease

Suicide prevention

Call the Military and Veterans Crisis Line at 988 and press 1 for free, private help anytime 24/7. Our local suicide prevention coordinators can also connect you with ongoing counseling and services.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Veterans and Military Crisis Line

Location

Bldg. 133EF

Phone

Veterans and Military Crisis Line

Service Hours

  • Mon. 7:00 a.m. to 4:00 p.m.
  • Tue. 7:00 a.m. to 4:00 p.m.
  • Wed. 7:00 a.m. to 4:00 p.m.
  • Thu. 7:00 a.m. to 4:00 p.m.
  • Fri. 7:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

  • Suicide prevention care coordinators
  • Suicide prevention case managers
  • Gun safety locks

Learn more and connect with a care coordinator.

Surgery

If you are having surgery, we make sure that your procedure and follow-up care are safe and high-quality.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

Surgical specialty clinics

Bldg. 133EF 2nd floor

Phone

Service Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

We provide a wide range of surgical services, like:

  • Abdominal wall and inguinal hernias
  • Diseases of the gallbladder
  • Appendicitis
  • Diverticular disease/diverticulitis
  • Colon cancer
  • Rectal cancer
  • Hemorrhoids and other benign anorectal issues
  • Pilonidal disease
  • Venous access device placement
  • Skin cancers
  • Soft tissue masses
  • Benign breast disease management
  • Limited breast cancer management

We have full capabilities of laparoscopic minimally invasive surgery and open surgery.

Urology

Common conditions: prostate cancer, erectile dysfunction, urinary disorders

If you have a condition that affects your urinary system, or you're a male with a condition that affects your reproductive system, we offer understanding and advanced care and treatment. 

Visit our office, by appointment only

Virtual visits by appointment only

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Location

Bldg. 133EF Second Level

Urology Department Telephone

Urology Department Telephone

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

We evaluate, diagnose, and treat a wide range of urology diseases and conditions that include kidney stones, erectile dysfunction, urinary incontinence, prostate cancer, and more. We provide you with medical care, surgery, and minimally invasive procedures for health issues that affect:

  • Kidneys
  • Bladder
  • Ureter and urethra
  • Male reproductive organs

 

Vascular surgery

Common conditions: vascular conditions, varicose veins

Our expert team diagnoses and treats diseases and conditions that affect arteries, veins and blood circulation.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Phone

General Surgery Clinic

Bldg. 133EF

Phone

Service Hours

  • Mon. Closed
  • Tue. Closed
  • Wed. 7:30 a.m. to 3:00 p.m.
  • Thu. 2:00 p.m. to 4:00 p.m.
  • Fri. Closed
  • Sat. Closed
  • Sun. Closed

Vascular surgery provides operative care for dialysis vascular access and nonoperative management of peripheral vascular disease.

Women centered care

Common conditions: women's primary care, mental health, obstetrics, gynecology, pap smear, mammogram

We offer women’s health services to meet your specific needs. We provide disease screenings, mental health treatment, recovery from military sexual trauma, maternity care, and female-specific medical equipment.

Visit our office, by appointment only

Call at your convenience

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Women's health clinic #1

Women's health clinic #2

Mammography appointment scheduling #1

Mammography appointment scheduling #2

Ultrasound appointment scheduling #1

Ultrasound appointment scheduling #2

Women's Health Clinic

Bldg. 133EF 1st floor

Women's health clinic #1

Women's health clinic #2

Acting women program manager

Acting women program manager

Service Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Our women's health program offers complete health care for women TRICARE beneficiaries of all ages. Our primary care providers specialize in women’s health. They work closely with specialists in gynecology, obstetrics, female urology, oncology, medicine, radiology, surgery, and breast illness. Our services for women patients include:

  • Ultrasounds, mammograms, Pap and HPV tests
  • Mental health care and counseling
  • Lifestyle wellness services
  • Menopause treatment, including hormonal therapy
  • Family planning, contraceptive care, and infertility evaluation

Learn more and connect with a care coordinator.

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