Health services

The registered nurses can provide you and your family with helpful medical advice and free, confidential answers to many of your health care questions. Call anytime.

Triage helps assess new or worsening symptoms.  Triage can help Veterans decide when and where to be seen based on their current assessment and connect them with scheduling if it is with their patient aligned care team (PACT). 

Basic health care needs and health management inquires would be handled by the PACT teams. The triage nurse can get a message to the PACT for these needs.

The pharmacy pillar is available to discuss medication questions. Triage and pharmacy are both available 24 hours a day, 7 days a week.

The emergency department is a level four emergency service which provides medical services by emergency medicine specialists open 24 hours a day, seven days a week. The scope of care includes pediatric through geriatric populations, including women’s health and mental health.

Our specialists offer reproductive health care services, including contraception and family planning, sexually transmitted infection (STI) testing and treatment, evaluation of vaginal bleeding problems, polycystic ovary syndrome (PCOS) and infertility evaluation, pelvic pain, ovarian cysts, abnormal Pap smears, and menopausal issues.

Services include evaluation and management of many gynecologic concerns, including surgical care.

Learn more about our gynecology services.

Our pharmacy provides a full range of services to help you get and understand your prescription medicines and supplies. You can refill VA prescriptions online, by phone, or by mail.

Learn more about our pharmacy.

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care. Your primary care team can coordinate the many services you receive such as:

• Labs and blood work
• Mental health care
• Women's health care
• Radiology
• Social services
• Telehealth

Learn more about immunizations.

We offer women’s health services to meet your specific needs such as disease screenings, mental health treatment, recovery from military sexual trauma, maternity care and female-specific medical equipment.

Our women’s health program offers comprehensive health care for women Veterans. Our primary care providers specialize in women’s health and can provide care for acute and chronic conditions. Women’s health primary care providers work closely with specialists in gynecology, female urology, endocrinology, radiology, cardiology, pulmonary and breast health. Our services for women Veterans include: 

• Preventative cancer screenings 
• Reproductive health and maternity care
• Sexual health and pelvic floor therapy
• Menopause management
• Integrated mental health care
• Clinical pharmacy consultation

Learn more and connect with a care coordinator.

Provides three levels of addiction treatment – residential, outpatient and aftercare – based upon the clinical and psychosocial needs of veterans with substance use disorders.

Learn more about our addiction and substance use care programs.

If you qualify for VA health care, you can get high-quality mental health services as part of your benefits. You may also be able to get care for certain mental health problems even if you don't have VA health care.

The mental health clinic provides comprehensive mental health services for Veterans diagnosed with a broad range of behavioral and mental health disorders.

Learn more and connect with a care coordinator.

We offer care for military sexual trauma at our facility. Military sexual trauma refers to sexual assault, sexual harassment, or other threatening, offensive, or unwanted sexual advances, activities, or remarks that you experienced in the military. Our goal is to help you improve your quality of life with strategies to manage emotions and memories related to your military sexual trauma. Our services include:

• Counseling
• Psychiatric care
• Walk-in care

Learn more about military sexual trauma.

For help with disability compensation related to military sexual trauma, please contact the Veterans Benefits Administration (VBA) MST Outreach Benefits Coordinator at your local VBA regional office.

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments  and medications when needed.

Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:

• Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
• Addictive behaviors and substance abuse
• Post-traumatic stress disorder (PTSD) and combat-related stress disorder
• Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
• Aggressive or self-harming behaviors

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Post-traumatic stress disorder (PTSD) is a mental health problem that some people develop after experiencing or witnessing a life-threatening event, like combat, a natural disaster, a car accident, or sexual assault. It’s normal to have upsetting memories, feel on edge, or have trouble sleeping after this type of event. If symptoms last more than a few months, it may be PTSD. We can help you with effective treatments and support services, like:

• Psychiatric and psychological counseling
• Services for Veterans who are homeless
• Treatment for addictive disorders
• Transition and care management for post-9/11 combat Veterans of Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF), and Operation New Dawn (OND)

Learn more about the PTSD services we provide.

We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

• Enhanced case management services
• VA S.A.V.E training to community organizations at no cost
• Safety planning
• Cable gun locks at no cost to Veterans
• Wallet cards, decals, medication organizers and other materials available to raise awareness of the Veterans Crisis Line

Learn more and connect with a care coordinator

Our audiology clinic provides diagnostic and rehabilitative services, VA compensation and pension examinations, and screening for employee hearing conservation. We offer a full range of audiology  services including:

• Hearing and balance evaluations
• Selection, management, and repair of hearing aids and assistive listening device
• Progressive tinnitus management
• Evaluation and treatment for auditory processing disorders

Our visual impairment services team (VIST) coordinator will assess your needs and provide a rehab plan tailored to your personal goals. Our VIST coordinator will work with you to find the right aids and services.

If eligible, we can provide:

• Lifetime case management services with our VIST coordinator
• Referrals to VA blind rehabilitation services
• Referrals to community services for the blind and severely visually impaired
• Training to help you manage daily activities with your vision loss

Our cardiology specialists offer exceptional care for conditions affecting your heart and blood vessels, including heart disease, stroke, heart rhythm disorders and high blood pressure. Available cardiac testing modalities include transthoracic and transesophageal echocardiography, exercise and pharmacologic stress testing, heart rhythm and blood pressure monitors, as well at cardiac computed tomography.

Cardiology provides full services include:

• Consultative and continuing medical evaluations
• Compensation and pension evaluations
• Performing procedures that include:
  • Electrocardiograms
  • Echocardiography
  • Cardiac stress testing (with and without imaging modalities)
  • 24 hour ambulatory blood pressure monitors
  • 24 hours to 30 days cardiac rhythm monitors

We provide non-pharmacologic options such as spinal manipulation and therapeutic exercises.

If you’re eligible for VA dental care, we offer a full range of quality dental services like:

• Routine exams and teeth cleaning
• Restorative procedures, including fillings and crowns
• Comprehensive surgical care, including extractions (pulling teeth) and oral cancer screening
• Routine and advanced prosthodontic care, including bridges, dentures, and dental implants
• Routine and advanced periodontal care, including root canals, gum treatments, and supporting bone care
• Oral and facial reconstruction surgery to repair damage from traumatic injury or serious illness

Dermatology provides full service dermatologic care to categories of adult beneficiaries.  Procedures performed include excisions of skin lesions, cutaneous biopsies, laser and light therapy. 

We provide a full range of endocrine care including diabetes, bone health and other hormonal issues.  We provide special diabetes education including insulin pump and continuous glucose monitoring training programs. We also provide expertise regarding hormonal issues specific to women Veterans.  We are a referral source for autonomic neuropathic disorders. We provide fine needle aspiration biopsies of the thyroid and management of thyroid disorders.

Gastroenterology (GI) provides full services including:

• GI consultation 
• Diagnostic and therapeutic endoscopy procedures such as:
  •  Upper endoscopy and colonoscopies
  • Endoscopic retrograde cholangiopancreatography (ERCP)
  • Endoscopic ultrasound (EUS)
• Video capsule endoscopy (VCE)
• 24 pH monitoring

Pharmacogenomic (PGx) testing for Veterans uses people's genes to understand how they respond to medicines. Genes are parts of our DNA that provide instruction on how your body develops and functions. Everyone has small differences in their genes so people may respond different to medicines.

Learn more about pharmacogenomic (PGx) testing here.

We provide consultative services to all beneficiary categories for wide variety of conditions.  Services provided include oral and IV chemotherapy to cancer patients, iron infusion therapy for primary care patients and immunosuppressive therapy in support of the rheumatology, GI and neurology.  Procedures performed include bone marrow aspiration and biopsy for diagnostic hematology and oncology diseases.

The infectious disease department provides in-patient and outpatient services for a wide variety of clinical conditions. In-patient consults are seen by our team members through their in-hospital stay, discharge and until completion of antimicrobial treatment if continued after discharge. We evaluate immunizations and prophylaxis related to international travel. Infectious disease provides HIV post-exposure and pre-exposure prophylaxis services. HIV-infected patients make up the majority of patients seen in the out-patient clinic.

Infectious disease also runs infection control. Our team is responsible for the health safety of the patients and their families, health care workers, visitors, and volunteers, as well as the cleanliness of air, water, and the inanimate environment. High risk infections, multi-drug-resistant organisms, and emerging pathogens are continuously and closely monitored.

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

• Study of blood, urine, and other bodily fluids for illness management
• Testing for infectious diseases
• Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
• Autopsy services

MOVE! is a weight-management program designed to help you live a longer, healthier life. With the help of your MOVE! care team, you can eat a healthier diet, get more exercise, reduce your health risks, and improve your quality of life. The MOVE! program offers:

• Tips for portion control
• How to read a food label
• How to make better food choices to manage blood pressure, cholesterol, and blood sugar
• Mindful eating techniques that will help you learn to slow down and be satisfied with smaller portions
• Tips for dinning out at restaurants and in social gatherings
• How to become more active using your free pedometer and resistance bands!

Learn more about our MOVE! program.

Nephrology provides evaluation and treatment of patients with acute and chronic kidney diseases.  These include kidney stone diseases, disorders of fluid and electrolytes and difficult to manage and complicated renal hypertension.  They provide oversight of in-patients requiring hemodialysis.

Neurology sees all patients with or suspected to have central or peripheral nerve disease as well as muscular conditions.  It performs EMG’s, EEG’s and LP’s as indicated and also has a neurologist trained in injection therapy as part of pain management to include the use of Botox.

Our registered dietitians can help you maintain or improve your health with good nutrition tailored to your needs. Through group, individual, and telehealth sessions, we provide nutrition education and counseling in areas such as:

• Cardiovascular and heart health
• Chronic kidney disease
• Diabetes (including gestational diabetes)
• Eating disorders and digestive health
• Pregnancy and postpartum nutrition
• Weight management

Ophthalmology is the medical and surgical specialty involving the eyes and ocular structures. Our focus is to restore and preserve visual health. Our service is made up of eye physicians and surgeons, a registered nurse who serves as our surgical coordinator, health technicians, and administrative staff.

Learn more about our ophthalmology services here.

The West campus optometry clinic provides primary eye care services. Equipped with the latest ophthalmic instruments, our clinic provides comprehensive, compassionate, patient-centered eye care to all eligible patients. Services we proudly provide include:

• Comprehensive, dilated eye exams
• Glaucoma diagnosis and non-surgical management
• Diabetic eye exams
• Diagnosis and management of diseases and injuries of the conjunctiva, cornea, lens, retina, and other ocular structures
• Diagnosis and treatment of acute eye health issues

Please arrive at least 15 minutes before your appointment time for pre-screening. Please bring all eyeglasses and eye drops with to your appointment.

We use surgical and nonsurgical means to treat illnesses and disorders of the musculoskeletal system, which includes your bones, muscles, joints, cartilage, tendons, ligaments, and other connective tissue. We treat conditions like:

• Musculoskeletal trauma
• Degenerative illnesses
• Sports injuries

We provide a full range of care for patients with problems affecting their ears, nose, sinuses, throat, and soft tissues of the neck.

Common conditions include:

• Hearing loss
• Ear infections
• Difficulty swallowing
• Voice changes
• Sleep apnea
• Dizziness
• Thyroid nodules
• Head and neck tumors

Acute (short-term) or chronic (long-lasting) pain can make it hard to enjoy life, but effective pain management can help. Our experts work with you, your primary care physician, and other specialists to create a plan to help you manage your pain and improve your quality of life.

Our palliative and hospice care services support you and your family as you cope with a life-threatening or terminal illness. Palliative care works to provide comfort, reduce suffering, and improve the quality of life for patients being treated for serious illnesses. Hospice care focuses on helping patients with terminal illnesses to manage the final stages of their lives. Our palliative and hospice care services include:

• Pain and symptom management
• Emotional, spiritual, and psychosocial support for you and your family
• Help with practical issues that include an advance directive (living will), health care power of attorney, funeral arrangements, and applying for VA death and burial benefits
• Education to help you and your family make informed health care decisions and know what to expect as your health declines
• Bereavement care to help surviving family members during the grieving process

Learn more about our palliative and hospice services.

Physical medicine and rehabilitation is a branch of medicine which aims to enhance and restore functional ability and quality of life to those with physical impairments and disabilities.

Learn more about out physical medicine and rehabilitation services.

Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.

Physical therapists and physical therapist assistants are movement system specialists who treat neuromuscular, musculoskeletal, cardiopulmonary, and integumentary system impairments.   

Our comprehensive physical therapy services range from those recovering from surgery or injury to those managing chronic illnesses or seeking improved mobility and strength. 

We offer personalized treatment plans that incorporate a variety of techniques, including manual therapy, therapeutic exercises, and advanced modalities that are tailored to meet your specific needs and goals. Our state-of-the-art facilities and compassionate, highly skilled therapists create a supportive environment where you can focus on your recovery and well-being.

Services include:

• Pain management
• Modalities
• Manual therapy intervention and joint mobilization
• Treatment of musculoskeletal disorders
• Strength and conditioning/therapeutic exercise
• Balance training/fall prevention
• Vestibular rehabilitation
• Post operative rehabilitation
• Orthopedic and musculoskeletal rehabilitation
• Pelvic floor physical therapy for both women and men (FHCC only)
• Tele-rehabilitation
• Limited concussion management
• Amputee clinic (FHCC only)
• Limited neurological conditions
• Temporomandibular joint dysfunction (TMJ) therapy
• Durable medical equipment (crutches, canes, walkers) 

Our podiatry specialists evaluate and treat a wide range of injuries, diseases and disorders that affect your feet and ankles—from ingrown toenails to inflammation to diabetic foot ulcers.

After years of walking, running, marching, jumping, rappelling, and parachuting, many Veterans experience trouble with their feet and ankles. We can help treat those problems so you can continue to enjoy an active lifestyle. Our podiatry services include:

• Arthritis care for inflamed, swollen, or damaged joints
• Foot and ankle fracture treatment, repair of cartilage, torn tendons and ligaments
• Injections to reduce pain and swelling
• Joint arthroplasty (surgical repair or reconstruction) and replacement
• Minimally invasive surgery and post-surgical rehabilitation
• Foot health maintenance procedures (bunion removal and nail trimming)

Our pulmonary medicine team treats diseases and conditions that affect the lungs and breathing, including asthma, tuberculosis, chronic obstructive pulmonary disease, acute respiratory distress syndrome and sleep apnea.

We provide a complete range of consultative, diagnostic and treatment services for patients with lung and breathing problems.  Disease conditions treated include:

• Asthma
• Chronic obstructive pulmonary disease (COPD)
• Emphysema
• Pulmonary fibrosis

Procedures performed include:

• Bronchoscopy
• Thoracentesis
• Biopsy
• Chest tube placement
• Sleep studies

Performs outpatient and inpatient studies in the following modalities:

• General radiology
• CT
• MRI
• Ultrasound
• Nuclear medicine
• Mammography
• Bone density (Dexascan)

Lung Cancer Screening Program
If you are a 50-80 year old Veteran, current smoker or have quit in the past 15 years, a low dose CT scan could save your life. Talk to your primary care provider today about whether you qualify for a consult. You can be screened with a consult at Lovell FHCC or in the community.

The rheumatology department provides diagnosis and treatment of musculoskeletal diseases with the use of immunosuppressive treatments and joint injection procedures.

Common conditions include:

• Rheumatoid arthritis
• Systemic lupus erythematosus (SLE)
• Gout
• Vasculitis
• Crystal arthropathies
• Spondyloarthropathies
• Inflammatory myopathy
• Sjogren’s syndrome
• Scleroderma

The sleep medicine service diagnoses and treats your sleep problems, including trouble sleeping, breathing difficulties while sleeping, snoring, teeth grinding and jaw clenching.

At various points in our lives, all of us suffer from a lack of sleep. But, if you are spending enough time in bed and still wake up tired or feel very sleepy during the day, you may have a sleep disorder. We can help. Our sleep specialists can:

• Diagnose and treat sleep apnea and other sleep disorders
• Monitor your blood oxygen levels and heart rate
• Study your brain waves during sleep
• Evaluate possible causes for your excessive sleepiness
• Conduct sleep tests performed at home or in the lab
• Work with your doctors if you need surgery or dental appliances to help you get a good night’s sleep

Speech-language pathologists provide high quality, comprehensive, caring and timely services to individuals who have a wide range of communication and swallowing disorders.  Speech-language pathology services include the early identification or screening, evaluation, and treatment for speech, swallowing, language, voice and cognitive- communication disorders.  Services are provided based on applying the best available research evidence, using expert clinical judgment, and considering the patient’s individual preferences and values.  

Speech-language pathologists are involved in the screening, evaluation, and treatment of a broad range of communication and swallowing disorders, including:

• Speech disorders:  When a person is unable to produce speech sounds precisely or fluently then they may have a speech disorder.  Difficulty pronouncing sounds or articulation disorders, and stuttering are examples of speech disorders.  Speech-language pathologists offer treatment for motor speech disorders and accent modification. An individual with a regional or foreign accent is not being understood at school or work and may benefit from treatment.
• Language disorders:  Difficulty understanding the spoken language and verbal expression is often due to stroke or traumatic brain injury.  Aphasia is a language disorder frequently seen after trauma to the left hemisphere of the brain and includes difficulty in speaking, listening, reading, writing, and gesturing, but does not affect intelligence.  Speech-language pathologists provide individual and group treatment for individuals with aphasia.
• Cognitive disorders:  Cognitive problems include difficulty with attention, memory, orientation, organization, and problem-solving.  A speech-language pathologist will work with the patient and their family to improve cognitive skills or to develop compensatory strategies designed to improve ability to function at home, school, and work.
• Voice disorders:  Speech-language pathologists provide evaluation and treatment for disorders of voice including pitch, loudness, and nasal resonance.
• Swallowing problems (dysphagia): Speech-language pathologists specialize in swallowing disorders or dysphagia and evaluate individuals who are experiencing problems with eating and drinking.  Dysphagia may co-exist with a wide variety of neurological or structural problems and treatment may include modification of food or liquids, positioning while eating, or exercises to improve swallow function.

Speech-language pathologists are specialists in providing recommendations for a wide range of assistive technology for individuals that are unable to speak or may need compensatory strategies to assist with memory or organization. Examples of assistive technology include a picture board paired with a laser pointer, utilization of applications (apps) for smart phones for a tablet, or a device that produces computerized speech accessed by an eye gaze switch.

If you are having surgery, we make sure that your procedure and follow-up care are safe and high-quality.

We provide a wide range of surgical services, like:

• Abdominal wall and inguinal hernias
• Diseases of the gallbladder
• Gastric cancers
• Paraesophageal hernia
• Pancreas neoplasms and cancers
• Operative management of splenic diseases
• Appendicitis
• Diverticular disease/diverticulitis
• Colon cancer
• Rectal cancer
• Hemorrhoids and other benign anorectal issues
• Pilonidal disease
• Venous access device placement
• Skin cancers
  • Melanoma
• Soft tissue masses
• Soft tissue infections
• Benign breast disease management
• Breast cancer management

We have full capabilities of laparoscopic minimally invasive surgery and open surgery.

All Veterans enrolled in VA health care can receive a toxic exposure screening at an upcoming appointment with their provider. All enrolled Veterans should receive the screening at least once every five years.

Learn more about toxic exposure screening.

We offer understanding, compassionate care and treatment to Veterans by evaluating, diagnosing, and treating a wide range of urology diseases and conditions that include kidney stones, erectile dysfunction, urinary incontinence, prostate cancer, and more. We provide you with medical care, surgery, and minimally invasive procedures for health issues that affect:

• Kidneys
• Bladder
• Ureter and urethra
• Male reproductive organs

Our expert team diagnoses and treats diseases and conditions that affect arteries, veins and blood circulation.

Vascular surgery provides operative care for dialysis vascular access and nonoperative management of peripheral vascular disease.

If you are a caregiver for a Veteran, you can get support by contacting one of our caregiver support coordinators.  If the Veteran you care for has a serious injury (or illness) and requires in-person personal care services, along with meeting other requirements, you may be eligible for even more services, including a stipend to help with expenses, training, and medical coverage if you aren’t already covered.  For all caregivers, we can:

• Connect you with VA and community resources
• Provide training and support through in-person, online and telehealth sessions
• Provide individual support related to the care of the Veteran
• Connect you with a peer support mentor
• Provide skills training focused on caregiving for a Veteran’s unique needs

Learn more and connect with a support coordinator.

We help Veterans who are homeless or at risk of becoming homeless due to financial hardship, unemployment, addiction, depression, or transition from jail. Contact one of our care coordinators to get help with:

• Immediate food and shelter needs, including both transitional and permanent housing
• Job training, life skills development, and education
• Justice system navigation and community reentry from jail
• Financial support to prevent homelessness
• Addiction and depression treatment
• Health and dental care

Learn more and connect with a care coordinator.

Intimate partner violence (IPV) is when a current or former intimate partner (like a boyfriend, girlfriend, or spouse) stalks, harms, or threatens to harm their partner. Intimate partner violence can be emotional, physical, or sexual. It can also lead to short-term and long-term health problems, and a wide range of mental health issues. If you or someone you know is in a potentially abusive or violent relationship, we can help. We offer:

• Intimate partner violence care coordinators
• Links to community-based support groups, and advocacy and legal services
• Referrals to and coordination with other treatment providers
• Connection to domestic violence shelters
• Services for Veterans who are homeless
• Interventions for patients who use violence in their intimate relationships

Learn more about intimate partner violence.

We promote the health, welfare, and dignity of lesbian, gay, bisexual, and queer (LGBQ+) patients. We focus on ensuring a safe, welcoming, and affirmative environment when providing you with sensitive and high-quality health care services like:

• Substance use and alcohol treatment
• Testing and treatment for HIV and sexually transmitted infections (STI)
• Mental health care
• Psychosocial assessments

Learn more and connect with a care coordinator.

The goal of the Minority Veteran program is to increase local awareness for issues related to minority Veterans and to promote participation in existing VA benefit programs for eligible Veterans.

We also target outreach to minority Veterans and advocate on behalf of minority Veterans by identifying gaps in service to improve service delivery. The primary emphasis of the Minority Veteran program is to conduct outreach and education to the following, often underserved, minority Veterans: Pacific Islander, Asian American, African American, Hispanic/Latino, and Native American, including American Indian, Alaska Native, and Native Hawaiian.

Learn more and connect with a care coordinator.

Would you like to tell us about a great interaction with your health care provider?  Or do you have a specific concern about how your care was provided and need assistance with resolving the problem?  Our patient advocate program helps ensure that your health care experience here meets your expectations. Our highly skilled patient advocates can assist you by working with any department on your behalf to ensure that your concern is addressed in a timely manner.

Learn more and connect with a patient advocate.

If you’re returning from military service, we can help you readjust to civilian life and get started with VA health care. We can also help connect you with programs like mental health services and education and career counseling.

We can help you readjust to civilian life if you are returning from military service, on active duty, or an activated National Guard or Reserve member. Talk to one of our case managers about how to best use your health care benefits.

• Polytrauma care (if you have multiple traumatic injuries)
• Counseling and rehabilitation
• Mental and behavioral health services
• Family benefits counseling and assistance
• Referral assistance

Learn more and connect with a case manager.

Social workers meet the needs of Veterans, their families, caregivers, and survivors. Social workers provide comprehensive assessments to understand each patient’s unique needs, including health, living situation, and support systems, to guide personalized care planning. They offer crisis intervention, discharge planning, and long-term case management for patients facing challenges such as homelessness, complex medical issues, or mental health concerns. Social workers also serve as advocates and educators, helping patients navigate services, understand their rights, and access community resources. Through individual, group, and family therapy, social workers support Veterans in addressing emotional, behavioral, and life adjustment issues.

Your My VA Health coordinator can help you start using the VA online portal to manage your appointments and records, refill prescriptions, view your lab and test results and communicate with your health care team.

Veterans will use the  My VA Health patient portal to manage their Lovell FHCC care online.

Ensure you take the below actions to prepare to use the My VA Health patient portal:

• Double-check your account type. Access My VA Health via a verified Login.gov or ID.me account. When logging on to My VA Health, you must access the portal through va.gov and/or the direct link on patientportal.myhealth.va.gov.
• Confirm your contact information is up to date. Make sure your contact information is up to date through VA.gov. To update, log into VA.gov using your verified Login.gov or ID.me account. You can also contact the My VA Health Help Desk at at 1-888-444-6982, 24/7, if you need additional assistance.  If your legal name has changed, you may also need to update your information in DoD’s Defense Enrollment Eligibility Reporting System (DEERS).
• Secure Messages. Starting March 9, 2024, you will use My VA Health to message your providers. In the interim period, you can contact your provider by phone. Now that we are live with My VA Health, you do have access to message from all six sites that are also on My VA Health. To filter out the other facilities, type in FHCC to only message the providers at Lovell FHCC. Please note, conversations in My HealtheVet did not transfer into My VA Health.
• Bring your third-party insurance to your first appointment with your VA provider. Doing so will help ensure we have the correct information on file for you.
• View a demonstration of what the My VA Health patient portal will look like here.

For more information about My VA Health, visit our page on the Electronic Health Record Modernization.

Our innovative telehealth technologies provide mobility and enhanced access to care. Telehealth connects you with your VA care teams and specialists, no matter the distance.

Telehealth services can reduce travel and bring care closer to you through:

• Bridging the digital divide
• Clinical video telehealth (CVT)
• Connected Care programs
• My VA Health
• Remote Patient Monitoring – Home Telehealth (RPM-HT)
• TeleAudiology program
• TeleDermatology program
• TeleEye Screening program
• VA Mobile
• VA Video Connect (VVC)

Learn more about our telehealth services.

VA travel pay reimbursement pays eligible Veterans and caregivers back for mileage and other travel expenses to and from approved health care appointments. Find out if you’re eligible and how to file a claim.

Learn more about our beneficiary travel services.

Veterans can speak with an expert to determine which virtual care options might be right for their health and lifestyle needs. The experts are also available to help Veterans get started with VA apps or set up VA-loaned devices.

Integrated Wellness is a cutting-edge approach to care that supports your health and well-being. Integrated Wellness centers around what matters to you, not what is the matter with you. This means your health team will get to know you as a person, before working with you to develop a personalized health plan based on your values, needs, and goals.

Learn more about our Integrated Wellness services.