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Learn what the PACT Act means for your VA benefits

Electronic Health Record Modernization (EHRM)

We are launching a new electronic health record (EHR) system in March 2024. This will better support the transition from military service to Veteran status and connect all VA medical centers and clinics to the same federal EHR that the Department of Defense (DOD), the U.S. Coast Guard (USCG) and the National Oceanic and Atmospheric Administration (NOAA) are using.

Once the Lovell FHCC site goes “live” with the federal EHR system, Veterans with a My HealtheVet account will move to a new patient portal, called My VA Health, to manage their VA health care online.

If you experience issues after the move to the new portal, need help or cannot find the information you are looking for, please call our My VA Health Support Line at 888-444-6982 or 888-444-MYVA. Customer service representatives are standing by to help.

My VA Health Patient Portal

How do Veterans access My VA Health?

You can access the portal using any of the following ways:

You can sign in to My VA Health with any of these four accounts:

  1. Premium DS Logon account
  2. Premium My HealtheVet account
  3. Verified ID.me account*
  4. Verified login.gov account*

* Additional information on this solution is available at Verifying Your Identity On VA.gov | Veterans Affairs.

Do Veterans need a new account for the new portal?

To access My VA Health, you may continue to sign in via myhealth.va.gov or VA.gov. However, you must have a Premium My HealtheVet account, Premium DS Logon account, Login.gov or an ID.me account. These are available at no cost to you.

If you do not manage your VA health care online, you have no action to take and can continue to call your provider or visit your doctor in person to receive the services you need.

Which web browsers are best to use with the new portal?

For the best My VA Health patient portal experience, VA recommends using one of the following browsers:

  • Chrome
  • Microsoft Edge
  • Safari

Currently, Internet Explorer is not compatible with VA.gov. If you are having trouble accessing My VA Health, first check to make sure your device is not using Internet Explorer as its default browser.

How do Veterans send a secure message to their doctor or health care provider?

Follow these instructions to send a secure message to your doctor or provider:

  1. Log in to My VA Health. For the best experience, use Chrome, Microsoft Edge or Safari as your internet browser.
  2. Click on the “Message” tab at the top of the page.
  3. Click on “View and Send Messages.”
  4. Select “New Message.”
  5. Search for your doctor or provider by typing their name in the “To” field. This will begin to pull relevant results. Each result will include a provider’s VA facility, first and last name, specialty, and their affiliated health care team.
  6. Write your message and click on “Send.”

What if you cannot remember your doctor or provider’s name?

You can find your doctor or provider’s name in the patient information section of My VA Health. To do so:

  1. Click on the drop-down menu in the upper-right corner of the page, at the right of your name.
  2. Click on “Patient Information.”
  3. Look for your provider’s name in the “Medical Contacts” section at the bottom of the “Patient Information” list.

How can Veterans refill a prescription?

To quickly refill a prescription, you can click on the “Pharmacy” tab in My VA Health. Here is how to get started:

  1. Log in to My VA Health. For the best experience, use Chrome, Microsoft Edge or Safari as your internet browser.
  2. Click on the “Pharmacy” tab at the top of the page.
  3. Click on the “Details” box of the medication you want to refill.
  4. Click on the “Refill” button to open the “Refill Medication” screen.
  5. If the details are correct, select “Refill.”
  6. When the refill is submitted, a “Refill Successful” message will display. The medication information will also show the date the refill was requested.

If you do not see your desired medication in the list, it may have expired. However, you can message your doctor or provider through My VA Health and request a renewal of your prescription.

Important note: You must continue to use the My HealtheVet patient portal to request online prescription refills or renewals for your medications that are still active at other VA medical facilities not using the new EHR. The prescriptions from other VA medical facilities not using the Federal EHR cannot be transferred to Lovell FHCC.

How can Veterans renew a prescription if they do not have any refills listed?

If you do not have a refill listed, follow these instructions to request a renewal from your provider:

  1. When you select “Refill” on a medication with no refills remaining, the “Prescription Renewal” message window will open. Here, you can send a prescription renewal request to your provider and/or care team.
  2. Use the drop-down menu under “Who do you want to send this request to” to choose who you want to send the request to.
  3. If you would like, you may also type in the reason for the renewal, quantity requested and any additional comments.
  4. After choosing how you should be contacted, click on “Send.”

Are there other ways to refill a prescription?

Yes, you have other options to request a prescription refill.

To refill by phone, please call 800-393-0865 (toll free from outside the Lovell FHCC area). Refills and renewals of your prescriptions will be mailed to your home.

Refills should be requested at least three to four weeks prior to running out of medication.

If there are no active (unexpired) Lovell FHCC prescription refills remaining, patients must contact their provider to request a new prescription. To request a new prescription, patients may also call the Telephone Advice Clinic at 224-610-2920.

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