The topics covered here assess patients' perceptions of their healthcare experience using the Consumer Assessment of Health Providers and Systems (CAHPS) Survey, which is the health care industry standard. These topics were identified by patients as important, and focus on aspects of healthcare that they, the patients, are best qualified to assess. These topics include things such as the communication skills of providers and ease of access to healthcare services. Here you can compare all VA facilities in your state, or you can compare facilities from multiple states. Additional views of VA quality performance information, with an emphasis on Waiting Times and Access Experience, can be found at https://www.accesstocare.va.gov
To see how patients rated their healthcare experiences, select one or more states from the list below, then click ‘Submit’. Be sure to scroll down the list of states to find the state(s) you are looking for. After you click the ‘Submit’ button you can then expand and/or collapse by clicking on the arrows to the right of each topic to see the results.
Surveys results are from patients discharged between January 2018 and December 2018