Philips Respironics announced a voluntary recall for certain CPAP, BiLevel PAP and mechanical Ventilator Devices due to issues related to deterioration of the sound abatement foam used in these devices.
This recall affects CPAP and BiLevel PAP devices manufactured prior to April 26, 2021. VA has distributed nearly 600,000 of these devices to Veterans for home -use.
How do I receive a replacement device?
- If you have a recalled device, Philips Respironics will send you a new device with a different sound reduction foam. Be aware that Philips Respironics has informed us that this replacement process may take up to a year, due to supply and shipping delays.
- If you have a Philips Respironics device, please check to see if your device is recalled. You will need to provide your serial number found at the bottom of your device. This number will likely start with a P or J.
- If your Philips Respironics device is affected by the recall, please proceed with registering your device on the same website. After your device is registered, Philips Respironics will provide a replacement device along with instructions -on returning your recalled device.
- You can call 877-907-7508 to find out if your device is recalled and to register it.
Veterans with questions can send a secure message to their care team through My HealtheVet and read the Philips recall FAQ.