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Facility Operations and Status

This page is dedicated to disseminating critical updates concerning Western North Carolina VA Health Care System facilities operation efforts and status.

Phone support is available 24/7 via the VISN 6 Clinical Contact Center at 1-855-679-0074. The VISN 6 Clinical Contact Center provides virtual care and support to Veterans enrolled in its the Western North Carolina VA Health Care System. Services include general administrative support, nurse triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat, and pharmacy services. 

Disclaimer: The VISN 6 Clinical Contact Center should not be used for emergency situations. If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit the emergency room closest to you.

Update on  Facility Operations and  Status as of 11/1/24 at 12PM

Veterans with medical questions or concerns can contact the VISN 6 Clinical Contact Center for 24/7 Nurse Support at 855-679-0074.  

 

Facility Status:

Asheville VA Hospital Status:

  • Services: As of October 28, the main facility is now open and operational as scheduled.
  • Traveling to Facility:  Do not use Exit 55 on I-40. It is closed. If traveling on I-40 proceed to I-240 and take Exit 7.
  • Power Restoration: Power has been partially restored at the Asheville VA Medical Center. Duke Energy has run an alternate line to the main facility until reconnection to the primary grid. There is no major structural damage at main building, we are addressing water damage to the 1 West clinic, and running water is available via the onsite water tower, currently replenished by tankers. Water conservation protocols remain in effect.  
  • Community Living Center, Hospice, and Inpatient Care: Staff continue to provide patient care in the Community Living Center, Hospice, and inpatient units. Visitors are allowed.
  • Vulnerable Patient Outreach: Asheville VA staff and VISN 6 support teams are actively reaching out to critically vulnerable patients through VetTexts, addressing immediate needs. Clinical providers, including mental health professionals, are prioritizing high-risk patients, and deployed teams are offering care at local shelters. Oxygen deliveries and respiratory therapies are being coordinated for Veterans requiring support, with outreach to those who have expressed concerns.

 

Community-Based Outpatient Clinics (CBOCs):

  • CBOCs in Franklin, Forest City, and Hickory are open and operational as scheduled.

 

Employee Update:

  • Employee Safety: As of October 4, 2024, all employees have provided safety updates via supervisors, social media, and the disaster line. Despite this, many remain without power, water, or cell service, and some have lost their homes. We are in regular contact to assess their current safety and support their recovery.

 

Veteran Services:

  • Traveling Veteran Services: Veterans currently in other cities and states can seek care at any VA facility by contacting a local Traveling Veteran Coordinator at 1- (press 0) or calling the VISN 6 Clinical Contact Center at 1- for assistance.
  • Urgent Care Benefit: Veterans can use their Urgent Care Benefit. Learn more at Getting Urgent Care At VA Or In-Network Community Providers | Veterans Affairs)
  • Emergency Care: For emergencies, visit the nearest emergency room or call 911. Veterans can report emergency care by calling .
  • Prosthetics: Our VA Prosthetics teams are available to aid, Monday- Friday from 8am-4:30pm, and can be reached at .

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