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VA Digital Strategy


The White House released its Digital Government Strategy, entitled Digital Goverment: Building a 21st Century Platform to Better Serve the American People (PDF/HTML), on May 23, 2012. The strategy is a plan for Federal agencies to deliver better digital services to the American People, including Veterans, their families and stakeholders, as well as the VA workforce.

Outlined below are the milestone actions for which VA is responsible.

VA Digital Strategy Milestones

Milestone Owner Milestone Action Fulfillment Due Date Status
Not Started In Progress Completed

1. Make Open Data, Content, and Web APIs the New Default

1.2 Agencies Ensure all new IT systems follow the open data, content, and web API policy and operationalize pages. See response 5/23/2013 X

2. Make Existing High-Value Data and Content Available through Web APIs

2.1 Agencies Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy. See response 8/23/2012 X
2.2 Agencies Make high-value data and content in at least two existing major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems. See response 5/23/2013 X

4. Establish Intra-Agency Governance to Improve Delivery of Digital Services

4.2 Agencies Establish an agency-wide governance structure for developing and delivering digital services. See response 11/23/2012 X

5. Shift to an Enterprise-Wide Asset Management and Procurement Model

5.2 Agencies Develop an enterprise-wide inventory of mobile devices and wireless service contracts. See response 11/23/2012 X
5.3 Agencies Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements. See response 5/23/2013 X

6. Deliver Better Digital Services Using Modern Tools and Technologies

6.3 Agencies Ensure all new digital services follow digital services and customer experience improvement guidelines. See response 5/23/2012 X

7. Improve Priority Customer-Facing Services for Mobile Use

7.1 Agencies Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use. See response 8/23/2012 X
7.2 Agencies Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services. See response 5/23/2013 X

8. Measure Performance and Customer Satisfaction to Improve Service Delivery

8.2 Agencies Implement performance and customer satisfaction measuring tools on all .gov websites. See response 1/22/2013 X