VA has completed Milestone 5.2. The VA response is provided below.
One of the priorities of the Secretary of the Department of Veterans Affairs (VA) is to identify the best approach to improve VA’s client service experience over the telephone. The Secretary has explored government-wide opportunities and participated in activities to identify an enterprise-wide model where the VA can leverage economies of scale and streamline purchasing, invoicing, and asset management processes.
The FY11 VA Strategic Plan provided a roadmap that set the direction for modernizing, consolidating, and standardizing the agency wide improvement to the VA communication infrastructure. The following are short-term initiatives and activities in which VA is involved or has completed in order to improve its communication services:
The following tables reflect the type of data that will be reported to the MAX OMB – Inventory Portal.
A sample of the Average Mobile Device Voice Usage as collected in the Mobile Device and Service Contract Inventory Data for the MAX OMB Data Call is shown in Table 1.
Table1 Average Mobile Device Voice Usage
A sample of the Average Mobile Device Data Usage as collected in the Mobile Device and Service Contract Inventory Data for the MAX OMB Data Call is shown in Table 2.
Table 2 Average Mobile Device Data Usage
A sample of the Carrier Mobile Device Types as collected in the Mobile Device and Service Contract Inventory Data for the MAX OMB Data Call are shown in Table 3.
Table 3 Mobile Device Type by Carrier