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West Roxbury VA Medical Center

The West Roxbury campus of the VA Boston Healthcare System provides primary care and specialty services, including a 24-hour emergency department, surgery, physical therapy and more. The campus also hosts a nationally recognized acute Spinal Cord Injury program, and is one of the few facilities with a CARF-accredited acute rehabilitation program. In addition, the facility serves as the regional referral center for intensive inpatient surgery, including vascular surgery, specialized general and cancer-related surgery, orthopedics, hand and joint replacement surgery, plastic surgery and urology.

Location and contact information

  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Address

1400 VFW Parkway
West Roxbury, MA 02132-4927

Phone numbers

Main phone: 617-323-7700
Mental health care: 857-364-5647

Clinical hours

  • Mon: 24/7
  • Tue: 24/7
  • Wed: 24/7
  • Thu: 24/7
  • Fri: 24/7
  • Sat: 24/7
  • Sun: 24/7
West Roxbury VA Medical Center

Prepare for your visit

Click on a topic for more details.

West Roxbury Interactive Map

Parking cost: Free

Wheelchair availability: Wheelchairs are available upon arrival for patients who need them to access the building.

We offer COVID-19 testing on demand for Veterans who are enrolled in VA health care. Spouses and caregivers are not currently eligible for COVID-19 testing from VA.

There is no medical evaluation or treatment provided by the testing clinics. If you have mild symptoms and are concerned about COVID-19 infection, we can provide a test with instructions for follow-up as needed.

COVID testing is available at the VA West Roxbury Campus, Monday - Friday, 6 a.m. – 2 p.m., in the Building 2, Entrance/Vestibule.

Visit our vaccine and testing information page to learn more and for schedule info.

Flu season is here and the influenza vaccine can reduce your risk of associated illness and hospitalization. 

Click here for options on getting your flu shot.

DAV Van services for Veterans

Hours: Individual van schedules vary

We work with Disabled American Veterans and county Veterans Affairs directors to provide transportation for Veterans and authorized caregivers to get to scheduled medical appointments.

West Roxbury VA Medical Center DAV van coordinator
Terry R. Mate
1400 VFW Parkway
West Roxbury, MA 02132
Phone: 774-246-9453

Shuttle services and local transportation

Learn more about VA Boston HCS shuttles and other local transportation services

Beneficiary travel

Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport. 

Find out if you qualify for beneficiary travel benefits

Veteran families can stay at Fisher House free of charge, while a loved one is in the hospital.

Learn more.

West Roxbury Campus Chaplain Service:

Phone: 857-203-5125 or 857-203-6814
Building 1
1400 VFW Pkwy
West Roxbury, MA 02132
Offices - Ground Floor, Room GD-122B
Interfaith Chapel - Ground Floor, Room 122

The interfaith Chapel is located on the ground floor of building #1, ground Floor,  Rm. GB-122
The chapel is open daily for prayer, meditation and reflection.

Roman Catholic

     Sunday Mass
     11:00 a.m. Monday - Friday Chapel Building #1, ground floor, Rm. GB-122

     Week Day Mass
     12:05 p.m. Monday - Friday Chapel Building #1, ground floor, Rm. GB-122

Protestant Service

     Sunday Chapel Worship 1:00 p.m. Chapel Building #1, ground floor, Rm. GB-122

Learn more about the VA Boston Chaplain Service.

In the spotlight at VA Boston health care

Health services offered here

Click on a service for more details like location, contact, and appointment information.

Allergy, asthma and immunology

We offer services and treatment for Veterans with allergies, asthma and other immune system conditions.

Contact information

Asthma and Bronchial Thermoplasty Clinic - West Roxbury Campus

Building 1 Ground Floor
Hours
  • Mon. 7:00 a.m. to 9:00 p.m.
  • Tue. 7:00 a.m. to 9:00 p.m.
  • Wed. 7:00 a.m. to 9:00 p.m.
  • Thu. 7:00 a.m. to 9:00 p.m.
  • Fri. 7:00 a.m. to 9:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

We provide Veterans with advice and care for asthma and encourage Veterans, families and primary care providers to contact us.

Referral required? Yes

Walk-ins accepted? No

We diagnose, evaluate and treat your asthma, allergies and non-HIV immune deficiencies. Our services include:

  • Skin tests, blood tests and other exams to identify food, drug, insect, pollen, animal, dust and other allergies
  • Prescribing and managing allergy medications that can ease your symptoms by reducing your immune system response to the things that cause your allergic reaction
  • Performing asthma tests to measure lung function and see how much air moves in and out as you breathe
  • Prescribing long-term and quick-relief asthma medications to reduce inflammation and open your swollen airways
  • Specialized treatments for your immune deficiency disorders

To access care, ask your Primary Care team for a referral.

VA Boston also offers an innovative asthma treatment called Bronchial Thermoplasty, which has been proven to show an improvement in quality of life for severe asthma patients. BT is a safe, outpatient procedure using mild heat to reduce excess muscle tissue in the airways, thereby reducing airway constriction during an asthma attack. Unlike daily asthma medications, BT continues to provide long-lasting benefits for patients, including decreased asthma attacks and fewer emergency room visits. As with any procedure, there are risks and individual results may vary. The most common side effect of BT is temporary worsening of respiratory-related symptoms.

Amputation care

If you face or have had an amputation, our team will support you with thoughtful, compassionate care.

Contact information

Hours

  • Mon. 7:30 a.m. to 4:00 p.m.
  • Tue. 7:30 a.m. to 4:00 p.m.
  • Wed. 7:30 a.m. to 4:00 p.m.
  • Thu. 7:30 a.m. to 4:00 p.m.
  • Fri. 7:30 a.m. to 4:00 p.m.
  • Sat. 7:30 a.m. to 4:00 p.m. inpatient only
  • Sun. 7:30 a.m. to 4:00 p.m. inpatient only

Appointments

Inpatient and outpatient Amputation Care Services are available at West Roxbury. Call us with any questions.

Referral required? Yes

Walk-ins accepted? No

If you’ve had a major limb removed, our specialists can create a health care plan to help you to live independently. Our support services include:

  • Physical, occupational and recreational therapy
  • Nutrition, wellness and mental health counseling
  • Prosthetic support to help you choose your artificial limb and use it effectively
  • Orthotic support and services
  • Limb loss education and training to help you with daily living, like coping techniques, mobility tips, driving skills and scar care
  • Medical and surgical consultations with other specialties
  • Weekly Amputation Care Clinic, Wednesdays and the 2nd and 4th Thursdays of the month at the West Roxbury Campus

  • Telehealth Amputation Care Clinic for Veterans who receive their primary care from other facilities in VA New England health care

  • Monthly Amputation Support Group, the first Thursday of each month at West Roxbury Campus, from 10-11 a.m. occurring virtually for Veterans with limb loss, their family members and caregivers

  • Amputation Peer Visitor Program is available throughout your care

  • Adaptive sports and recreational therapy programs

Learn more about the VA amputation system of care

Audiology and speech

Common conditions: tinnitus, vertigo, hearing loss, vestibular conditions, swallowing conditions

We diagnose and treat conditions affecting your hearing, speech or balance. These include hearing loss, tinnitus (noise or ringing the ears) and dizziness—also speech, language, voice or swallowing disorders.

Contact information

Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed
Audiology
857-364-4730
Speech Pathology
857-203-6777

Appointments

Contact us to schedule, reschedule or cancel your appointment. If an initial referral is required, contact your primary care provider.

Referral required? No

Walk-ins accepted? No

Our Audiology and Speech Pathology clinic provides diagnostic and rehabilitative services, VA compensation and pension examinations, and screening for employee hearing conservation. We offer a full range of audiology and speech pathology services, such as:

  • Hearing and balance evaluations
  • Selection, management, and repair of hearing aids and assistive listening device assessments
  • Evaluation, programming, and management of cochlear implants and bone-anchored implants
  • Evaluation and treatment for auditory processing disorder
  • Services that help with speech, language, fluency, voice, cognitive communication, swallowing, stuttering, and laryngectomy (surgical removal of the larynx, which contains your vocal cords)
  • Dysphagia evaluation, including modified barium swallow (video swallow) and fiberoptic endoscopy
  • Care of special populations in palliative care, or with neurogenic communication issues, head and neck cancer or spinal cord injury
  • Compensation and Pension exams for VA benefits

For Veterans with VA issued hearing aids, there is a Hearing Aid Repair walk-in clinic at the Jamaica Plain Campus for hearing aid problems/repairs on Monday and Wednesday mornings from 8:00 a.m. - 11:30 a.m.

You can also call  857-364-4730 to request a postage page mailing label be sent to you for repair-by-mail or use one of our repair drop boxes:

  • Jamaica Plain - Main building near screening station mounted on a stanchion
  • Brockton - Building 3 lobby right hand side on the wall
  • West Roxbury - Building 3 at patient main entrance, left side on the wall

Just  place device(s) in a labeled and sealed envelope or bag (not a box- it won't fit inside the drop slot), and include a note with the Veteran’s name, last four digits of SSN, phone number, return shipping address and a description of problem.

Learn more about VA hearing aids

COVID-19 vaccines

Common conditions: coronavirus, COVID-19
We provide COVID-19 vaccines to Veterans as well as their spouses and caregivers. We also provide vaccines to Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) recipients and VA staff.

Contact information

Appointments

Walk-in COVID-19 vaccinations for Veterans, their spouses and caregivers, CHAMPVA recipients and VA staff.

Referral required? No

Walk-ins accepted? Yes

We provide COVID-19 vaccinations to Veterans, their spouses and caregivers, CHAMPVA recipients and VA staff.

Learn more about COVID-19 vaccines at VA Boston and see clinic schedules.

Cardiology

Common conditions: heart disease, high blood pressure, heart rhythm disorders, angina, vascular diseases

Our cardiology specialists offer advanced treatment and care for conditions affecting your heart and blood vessels, including heart disease, stroke, heart rhythm disorders and high blood pressure. 

Contact information

Cardiology Outpatient Clinics

Building 1 1st Floor
Hours
  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed
Cardiology Outpatient Clinics
800-865-3384x 36004

Cardiology Administrative Office

Building 1 1st Floor
Hours
  • Mon. 8:00 a.m. to 4:30 p.m.
  • Tue. 8:00 a.m. to 4:30 p.m.
  • Wed. 8:00 a.m. to 4:30 p.m.
  • Thu. 8:00 a.m. to 4:30 p.m.
  • Fri. 8:00 a.m. to 4:30 p.m.
  • Sat. Closed
  • Sun. Closed
After Hours: 800-865-3384 ext. 0 (operator) and ask for the Cardiology Fellow on-call.
Cardiology Administrative Office
800-865-3384x 36840

Echocardiography - ECHO - Lab

Building 1 4th Floor
Hours
  • Mon. 7:00 a.m. to 5:00 p.m.
  • Tue. 7:00 a.m. to 5:00 p.m.
  • Wed. 7:00 a.m. to 5:00 p.m.
  • Thu. 7:00 a.m. to 5:00 p.m.
  • Fri. 7:00 a.m. to 5:00 p.m.
  • Sat. Closed
  • Sun. Closed
Echocardiography - ECHO - Lab
800-865-3384x 36823

Appointments

Ask your primary care team for a referral.

Referral required? Yes

Walk-ins accepted? No

We perform noninvasive and minimally invasive tests and procedures that check, support and improve your heart health. We’ll work with you to develop a personalized treatment plan and treat you with the most effective medications. Our services include:

  • Evaluating you for coronary heart disease, heart-valve disease and heart defects
  • Determining how well blood flows through your heart vessels or find the cause of your heart failure
  • Treating your heart vessels with nonsurgical or minimally invasive operations that open and support them through balloon angioplasty or stent placement
  • Noninvasively monitoring you for changes in heart rhythm, using electrocardiograms (EKGs or ECGs), portable Holt monitors or ultrasound
  • Performing surgical treatments, such as pacemaker implants or cardiac catheterization (inserting a long, thin tube into an artery or vein)

To access care, ask your Primary Care team for a referral.

Cardiovascular surgery

When treatment of your heart condition calls for surgery, our cardiovascular surgery service offers expert consultation, treatment and care.

Contact information

Division of Cardiac Surgery

Building 1 Fourth Floor, Suite 4C-102
Hours
  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Ask your primary care or specialty provider for a referral.

Referral required? Yes

Walk-ins accepted? No

Our renowned surgical team treats the full range of cardiac conditions and routinely cares for high-risk patients, many of whom are considered inoperable at other centers, inside or outside VA. Patients are routinely transferred to us for life-saving care from hospitals across the Northeast. VA Boston cardiac surgeons and interventional cardiologists worked together to develop procedures that combine surgical and catheter-based techniques, resulting in safer, less invasive “hybrid” treatments. Examples of new collaborative procedures include percutaneous aortic valve replacement (TAVR), percutaneous mitral valve repair (MitraClip), and hybrid approaches for addressing aortic aneurysms, atrial fibrillation and hypertrophic cardiomyopathy. Our procedures include:

  • Minimally invasive surgery
  • Coronary bypass surgery to redirect blood around a section of blocked artery in your heart
  • Heart valve surgery to repair or replace a damaged valve in your heart
  • Vascular surgery to repair veins, improve blood flow, and treat other diseases and disorders that affect your arteries, veins and lymphatic system
  • Coronary angioplasty and stent placement to open blocked or narrowed arteries that carry blood to your heart
  • Pacemaker implant or cardiac ablation to correct abnormal heart rhythm
  • Surgical and hybrid treatments for atrial fibrillation

Critical care

If you or a Veteran you care about has a life-threatening injury, infection, illness or breathing problem, we offer comprehensive care and constant monitoring in our intensive care units (ICUs).

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7

Appointments

Referral to the ICU normally comes from Surgery, the Emergency Department or another provider when you are seriously ill or require specialized care.

Referral required? Yes

Walk-ins accepted? No

Doctors in our intensive care units (ICUs) treat patients with serious illnesses or injuries, such as life-threatening infections, severe burns, brain injuries, and organ failure. Our critical care doctors (called intensivists) and nurses provide you with a full range of services, including:

  • Monitor your heart rate, blood pressure, and breathing with cardiac and oxygen telemetry
  • Help your lungs work using a mechanical ventilator
  • Provide nutrition through a feeding tube in your vein, nose or mouth
  • Drain urine from your bladder using a catheter
  • Give fluids and medicine through your vein using an IV pump
  • Help prevent blood clots in your legs by using inflatable compression wraps and boots

Dermatology

Common conditions: psoriasis, eczema, skin cancer, acne, rosacea, allergic skin diseases, ulcers

Our dermatologists offer expert treatment for a range of conditions that affect your skin, hair and nails—from acne to psoriasis to skin cancer. We also offer skin cancer screening and education.

Contact information

Dermatology - West Roxbury Campus

Building 3 1st Floor, Room GA-121
Hours
  • Mon. Closed
  • Tue. 1:00 p.m. to 6:00 p.m.
  • Wed. Closed
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 1:00 p.m. to 6:00 p.m.
  • Sat. Closed
  • Sun. Closed
Dermatology - West Roxbury Campus
857-364-5850

Appointments

Ask your primary care team for a referral.

Referral required? Yes

Walk-ins accepted? No

We diagnose and treat medical conditions relating to the skin, hair and nails. Our care and services include:

  • Medically necessary treatments for skin conditions, such as skin cancer or rashes
  • Specialized treatments for acute (short-term) and chronic (long-lasting) skin conditions, including psoriasis, eczema, warts and fungal illnesses
  • Evaluation, biopsy and treatment of cancerous or pre-cancerous skin conditions, like abnormal moles and lesions
  • Laser procedures for vascular malformations, scar revisions and tattoo removal
  • Other special dermatological procedures, such as photodynamic therapy, ultraviolet light treatment, and facial volume restoration in special patient populations
  • Teledermatology (a telehealth resource), which gives patients quick access to expert opinions
  • Referrals for complex conditions

To access care, ask your Primary Care team for a referral.

Emergency care

In an emergency, call 911 or go to the nearest VA or non-VA emergency room. We provide immediate treatment for serious, life-threatening health emergencies such as severe chest pain, seizures, heavy uncontrollable bleeding or moderate to severe burns.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7
In an emergency, call 911 or go to the nearest VA or non-VA emergency room.

Appointments

VA Boston HCS has an Emergency Department open 24/7 on the West Roxbury Campus, 1400 VFW Parkway, West Roxbury, MA 02132-4927

Referral required? No

Walk-ins accepted? Yes

During a medical emergency, if you believe your life or health is in danger, call 911 or go to the nearest emergency department right away!

A medical emergency is an injury, illness or symptom so severe that a delay in seeking immediate medical attention would be reasonably expected to be hazardous to life or health. VA Boston HCS has an Emergency Department open 24/7 on the West Roxbury Campus, 1400 VFW Parkway, West Roxbury, MA 02132-4927

We also offer urgent care for injuries and illnesses that are not life-threatening, but which shouldn’t wait for an appointment, such as strep throat, sprained muscles, and skin and ear infections.

Urgent care services to eligible Veterans are available at our Brockton and Jamaica Plain campuses:

  • Brockton Urgent Care, open 24/7, 940 Belmont Street, Brockton, MA 02301-5596
  • Jamaica Plain Urgent Care, Monday – Friday, 7:30 a.m. – 4:00 p.m., 150 South Huntington Avenue, Boston, MA 02130-4817

Urgent care is also available from a VA Community Care Network (CCN) urgent care provider. Find a VA CCN urgent care clinic near you at https://www.va.gov/find-locations.

For more information on selecting the right type of care, visit Choosing Between Urgent And Emergency Care | Veterans Affairs (va.gov)

Endocrinology

Common conditions: diabetes, thyroid and parathyroid conditions, endocrine conditions

We provide caring, expert treatment for diabetes and disorders of the endocrine, hormonal, glandular and metabolic systems.

Contact information

Hours

  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Ask your primary care team for a referral.

Referral required? Yes

Walk-ins accepted? No

We diagnose and treat hormone imbalances and other endocrine system problems that can create or complicate serious medical conditions such as:

  • Thyroid or parathyroid disorders
  • Hyper- and hypo-calcemia
  • Osteoporosis and metabolic bone disease
  • Pituitary disease
  • Hypogonadism
  • Adrenal disease
  • Diabetes
  • Obesity

Our endocrinologists can:

  • Measure the level of various hormones in your body
  • Measure your blood glucose level
  • Determine the cause and proper treatment of endocrine and metabolic disorders
  • Provide transgender hormone management

To access care, ask your Primary Care team for a referral.

Gastroenterology

Common conditions: reflux, GERD, Barrett's esophagus, endoscopy, colonoscopy

Our gastrointestinal (GI) specialists offer screening and treatment for conditions affecting your GI tract, gallbladder, liver and pancreas—like reflux, Crohn’s disease, hepatitis and pancreatitis.

Contact information

Endoscopy Unit - West Roxbury

Building 1 1st Floor, Room 1B-150
Hours
  • Mon. 8:00 a.m. to 4:00 p.m.
  • Tue. 8:00 a.m. to 4:00 p.m.
  • Wed. 8:00 a.m. to 4:00 p.m.
  • Thu. 8:00 a.m. to 4:00 p.m.
  • Fri. 8:00 a.m. to 4:00 p.m.
  • Sat. Closed
  • Sun. Closed

Appointments

Ask your primary care team for a referral.

Referral required? Yes

Walk-ins accepted? No

As a referral center for VA New England, we care for approximately 500 to 600 patients in our outpatient clinic each month, and perform in more than 2,500 endoscopic procedures annually. We treat a broad range of health concerns, including conditions in your esophagus, stomach, intestines colon, and other parts of your digestive system. We can also test and treat other organs, like your liver, pancreas and gallbladder. Care and services we provide include:

  • Colonoscopy, esophagogastroduodenoscopy (EGD), and endoscopic retrograde cholangiopancreatography (ERCP), which use an endoscope (a long, flexible tube with a small camera on the end) that lets us examine your digestive system
  • Endoscopic ultrasound, which uses high-frequency sound waves to create images that help us diagnose and evaluate digestive and lung diseases
  • Manometry study, which tests how well your esophagus is working
  • Small bowel capsule endoscopy, which uses a tiny wireless camera that takes pictures as it moves through your digestive system
  • 24-hour pH study, which measures how much stomach acid is flowing into your esophagus and helps us assess conditions like severe heartburn and acid reflux
  • Evaluation of positive fecal occult blood testing
  • Treatments for chronic liver disease and Hepatitis C
  • Management of gastrointestinal problems

To access care, ask your Primary Care team for a referral.

Geriatrics

Common conditions: memory problems, sleep problems, falls, bone loss, weight loss

As you age, we offer a range of medical and support services to help you stay as healthy, active and independent as possible. We also offer help to family members and caregivers who may support you.

Contact information

Geriatrics Clinic at West Roxbury

Building 3 Ground Floor
Hours
  • Mon. Closed
  • Tue. Closed
  • Wed. Closed
  • Thu. 9:00 a.m. to 12:00 p.m.
  • Fri. 9:00 a.m. to 3:00 p.m.
  • Sat. Closed
  • Sun. Closed
Geriatrics Clinic office
857-364-4186

Appointments

Ask your primary care team for a referral.

Referral required? Yes

Walk-ins accepted? No

We assess your situation and condition to decide which outpatient geriatric services are right for you or a senior Veteran in your care, and coordinate that care. Our team of specialists provides geriatric services that include:

  • Functional status assessment
  • Cognitive impairment assessment
  • Medication review
  • Medicine and nursing
  • Psychology, psychiatry and social work
  • Physical and occupational therapy
  • Caregiver education and support

To access care, ask your primary care provider for a referral.

Please bring all medication bottles and pillboxes, a photo ID (such as your Veteran’s ID card or a driver’s license) and your health insurance information with you to your first Geriatrics appointment. We encourage you to bring a family member or caregiver, if applicable. If you are transferring from a health care provider outside the VA, it is helpful if you bring your medical records with you.

Learn more about VA long-term care

LGBTQ+ Veteran care

If you're a Veteran who identifies as lesbian, gay, bisexual, transgender, queer/questioning, or a related identity, we’re committed to serving your needs. The LGBTQ+ Veteran care coordinator at your VA health care facility can help you get the care you need in a safe, sensitive environment.

Contact information

Hours

  • Mon. 24/7
  • Tue. 24/7
  • Wed. 24/7
  • Thu. 24/7
  • Fri. 24/7
  • Sat. 24/7
  • Sun. 24/7
Christie Devine, LICSW, West Roxbury Campus
857-203-5183

Appointments

Each VA Boston HCS campus has an LGBTQ+ Veteran Care Coordinator (VCC) who can connect you with services and help you navigate specialized resources. Please contact us directly for assistance.

Referral required? No

Walk-ins accepted? No

The VA Boston Healthcare System is committed to the health, welfare and dignity of lesbian, gay, bisexual and transgender (LGBTQ+) Veterans and their families. We focus on ensuring a safe, welcoming and affirmative environment when providing you with sensitive and high-quality health care services like:

  • Hormone therapy
  • Substance use and alcohol treatment
  • Testing and treatment for HIV and sexually transmitted infections (STI)
  • Mental health care
  • Psychosocial assessments for gender-confirming surgeries and hormone therapy

Learn more and connect with a care coordinator

    Laboratory and pathology

    We offer blood tests and other advanced testing services to help you and your VA health care team monitor your health, find and understand any health problems and make informed treatment decisions.

    Contact information

    Pathology and Laboratory Medicine - West Roxbury Campus

    Building 3 1st Floor, near the elevators, Room #1B-126
    Hours
    • Mon. 7:00 a.m. to 5:00 p.m.
    • Tue. 7:00 a.m. to 5:00 p.m.
    • Wed. 7:00 a.m. to 5:00 p.m.
    • Thu. 7:00 a.m. to 5:00 p.m.
    • Fri. 7:00 a.m. to 5:00 p.m.
    • Sat. Closed
    • Sun. Closed

    Appointments

    Contact your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

    • Study of blood, urine and other bodily fluids for illness management
    • Testing for infectious diseases
    • Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
    • Autopsy services

    Going to the lab for bloodwork?

    When you visit one of our labs to have your blood drawn, you will be asked to present your VA identification card or other identification that has your full Social Security Number (SSN) on it. In addition, our phlebotomists are required to ask you to recite your full name and SSN as an extra measure of patient safety.

    Please follow any dietary restrictions that your doctor may have requested -- such as fasting -- for your bloodwork.

    Nephrology

    Common conditions: Dialysis, kidney disease, high blood pressure, hypertension

    Our specialists offer you advanced care for kidney-related diseases like chronic kidney disease, high blood pressure and fluid and electrolyte problems. We also provide dialysis and related support.  

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    The West Roxbury unit provides care 24/7 for inpatients who experience kidney and electrolyte disorders. Acute inpatient dialysis is also available. Ask your provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    Our team of kidney doctors (nephrologists) actively manage all aspects of adult kidney disease, kidney and bladder stones, renal hypertension (high blood pressure caused by kidney disease), and mineral and bone disorders. This specialty is also frequently known as renal services. We provide inpatient and outpatient care, including:

    • Dialysis -- inpatient and outpatient
    • Home patient monitoring
    • Kidney transplant evaluation
    • Kidney disease education

    In addition, this service has been active in clinical research projects for more than 25 years. Its investigators currently participate in research areas of Chronic Renal Disease and High Blood Pressure.

    To access care, ask your primary care team for a referral.

    Optometry

    Common conditions: vision exams, prescription eyeglasses, contact lenses

    Our optometrists offer you routine eye exams, preventive vision testing and treatment for conditions like glaucoma. We also provide prescriptions for eyeglasses and other assistive devices.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Contact us to schedule, reschedule or cancel your appointment. Walk-in services are also available during regular business hours for emergencies, as well as eyeglass adjustments and repairs.

    Referral required? No

    Walk-ins accepted? Yes

    Schedule an appointment online

    Our optometrists provide many eye-related services and treatments, such as:

    • Vision services and eye exams
    • Treatment for diseases and injuries of the retina, cornea and other parts of your eye
    • Providing eyeglasses, medication, and/or other assistive devices when needed
    • Visual field testing
    • Low-vision services for conditions like macular degeneration that can’t be corrected by glasses, surgery or medication
    • Screening and treatment for the visual sequelae of acquired brain injury
    • Special eye exams for diabetic patients
    • Ocular imaging and interpretation

    Orthopedics

    Common conditions: arthritis, musculoskeletal disorders, tendon and ligament repair, joint replacement

    Our orthopedists offer advanced care and treatment for issues related to muscles, bones and joints, including arthritis, disorders of the muscles and bones, tendon and ligament repair and joint replacement.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Ask your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    The orthopedic surgery team at VA Boston provides comprehensive and patient-centered care for bone, joint, muscle, tendon, and ligament injuries or conditions.

    Our team perform the following treatments:

    • Hip, knee, and shoulder replacement including the innovative anterior hip approach and same-day joint replacement
    • Tendon and ligament repairs of the hand, elbow, shoulder, and knee; both basic and complex
    • Fracture fixation
    • Minimally invasive arthroscopic surgery of the shoulder, knee, and wrist
    • Musculoskeletal tumor treatment

    Available at these Locations

    Jamaica Plain VA Medical Center

    West Roxbury VA Medical Center

    Bedford VA Medical Center

    How to make an Appointment

    If you aren't currently being seen by Orthopedic surgery, you can be referred by your Primary Care Provider for an initial consultation. If you are already being followed by Orthopedic surgery, please call the clinic directly.

     

     

    Palliative and hospice care

    Palliative care focuses on comfort, quality of life and reducing suffering. Hospice care is a type of palliative care offered to patients with life-threatening illness under certain conditions.

    Contact information

    Palliative Care and Hospice - West Roxbury Campus

    Ground Floor Clinics
    Hours
    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Outpatient: Your primary care provider, specialist provider or social worker can refer you. Inpatient: Your physician, nurse or social worker can refer you.

    Referral required? Yes

    Walk-ins accepted? No

    Our palliative and hospice care services support you and your family as you cope with a life-threatening or terminal illness. Palliative care works to provide comfort, reduce suffering, and improve the quality of life for patients being treated for serious illnesses. Hospice care focuses on helping patients with terminal illnesses to manage the final stages of their lives. Our inpatient and outpatient palliative and hospice care services include:

    • Pain and symptom management
    • Emotional, spiritual, and psychosocial support for you and your family
    • Help with practical issues that include an advance directive (living will), health care power of attorney, funeral arrangements, and applying for VA death and burial benefits
    • Education to help you and your family make informed health care decisions and know what to expect as your health declines
    • Bereavement care to help surviving family members during the grieving process

    To access care, ask your primary care provider, specialist provider or social worker for a referral. 

    Learn more about our hospice and palliative care inpatient unit

    Patient advocates

    VA wants to make sure that you get the best possible care. If you need help finding care or getting problems resolved, please contact a patient advocate.

    Contact information

    Patient Experience Coordinator Office

    Building 3 Room GB-120
    Hours
    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    If you or a Veteran you care for has not been able to resolve important issues related to VA through other means of communication, please contact us.

    Referral required? No

    Walk-ins accepted? Yes

    Our Patient Experience Coordinators work to ensure you receive the best possible care at our health care facilities. We work with all departments on your behalf to address your questions or concerns. If you, or a Veteran you care for has not been able to resolve important care issues through other means, please contact one of our highly-skilled patient experience coordinators, who can:

    • Help you get answers or address concerns with your care team
    • Advocate for patient and family rights
    • Serve as advocates for minority Veterans, women Veterans and Veterans with disabilities
    • Offer specialized help to former prisoners of war and Veterans transitioning from Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF) and Operation New Dawn (OND)

    Learn more and connect with a patient advocate

    Alternatively, you may contact us using Ask VA.

    Survey of Healthcare Experience of Patients

    After your visit, you may receive a confidential questionnaire in the mail or by email asking you about your most recent outpatient or inpatient treatment at our medical center.

    Please use the survey to let us know of any concerns, complaints or questions you have about your care, so we can resolve them. We also appreciate compliments about what we are doing right.

    Pharmacy

    Our specialists provide a full range of services to help you get and understand your prescription medicines and supplies. You can refill VA prescriptions online, by phone or by mail.

    Contact information

    Hours

    • Mon. 8:00 a.m. to 5:30 p.m.
    • Tue. 8:00 a.m. to 5:30 p.m.
    • Wed. 8:00 a.m. to 5:30 p.m.
    • Thu. 8:00 a.m. to 5:30 p.m.
    • Fri. 8:00 a.m. to 5:30 p.m.
    • Sat. 8:00 a.m. to 12:00 p.m.
    • Sun. Closed

    Appointments

    Request refills and renewals: call the refill line at 857-364-4419 (press 2); mail in refill slips; or request through My HealtheVet. New prescriptions: ask your primary care or specialty provider.

    Referral required? Yes

    Walk-ins accepted? Yes

    Schedule an appointment online

    The VA Boston Healthcare System pharmacy provides Veterans with convenient, efficient service, making it easy to get your medications and medical supplies. You can:

    • Pick up new prescriptions in person
    • Refill prescriptions online and by phone or mail
    • Safely dispose of medicines

    At this time, Pharmacy is emphasizing a mail-order system, but you can pick up prescriptions in person at the medical center campuses:

    • Outpatient Pharmacy will honor emergent prescription needs for in-person pick up, such as post-surgical, emergency department and discharge medication needs
    • Other medications and supplies will normally be mailed

    Veterans may request refills and renewals by:

    • Contacting the prescription refill line at 1-857-364-4419 and press 2
    • Mailing in refill slips
    • Requesting through My HealtheVet – www.myhealth.va.gov   

    Please allow 10-14 days for prescription delivery by mail. Veterans may request expedited shipments and may request changing routine medications from 30 day fills to 90 day fills by contacting the prescription refill line at 1-857-364-4419 and press 2.

    Please visit MyHealtheVet for information about any prescription you may be taking.

    Learn more about the Pharmacy at VA Boston Healthcare System.

    Physical therapy, occupational therapy and kinesiotherapy

    Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.

    Contact information

    Hours

    • Mon. 8:00 a.m. to 4:00 p.m.
    • Tue. 8:00 a.m. to 4:00 p.m.
    • Wed. 8:00 a.m. to 4:00 p.m.
    • Thu. 8:00 a.m. to 4:00 p.m.
    • Fri. 8:00 a.m. to 4:00 p.m.
    • Sat. Closed
    • Sun. Closed

    Appointments

    The West Roxbury campus provides Occupational Therapy and Physical Therapy on both an inpatient and outpatient basis. Ask your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    If you’re living with or recovering from an injury, illness or chronic condition that limits your mobility and independence, we can help. Our physical, occupational and movement therapists and assistants combine therapeutic exercise, counseling, education and training to help you improve your health and quality of life. Our services include:

    • Pain relief and joint mobilization
    • Movement and exercise therapies to improve your strength, endurance, balance, and coordination
    • Mobility assessment and training with wheelchairs, scooters, and walking devices
    • Life skills training and activities to help you maintain the highest level of independence and functionality
    • Aquatic therapy to manage chronic pain
    • Evaluation and treatment for a wide range of medical, orthopedic, psychosocial, and neurological conditions

    Kinesiotherapy involves an evaluation and a program of exercise therapy and training to help improve a patient's strength, endurance and mobility.

    Occupational therapy is a health and rehabilitation program that assists people to live life to its fullest by building skills for a better life.

    Physical therapy helps people improve their movement and physical function, manage pain and other chronic conditions, and recover from and prevent injury and chronic disease.

    Some services may be available virtually through VA Video Connect. Ask your care team for details.

    Plastic and reconstructive surgery

    Plastic and reconstructive surgery can restore function and appearance after damage from disease, burns, traumatic injuries, congenital and developmental conditions and other causes.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Ask your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    Our plastic and reconstructive surgeons perform surgery to improve body function, or correct facial and body abnormalities caused by birth defects, injury, disease or aging. We also perform cosmetic surgery to create a more normal appearance and improve self-esteem. Our services include:

    • Surgical repair of congenital deformities such as cleft lips and palates
    • Skin cancer surgery to remove malignant moles, lesions and tumors from your skin
    • Breast reduction and reconstruction surgery
    • Skin grafts to treat burns, injuries or illnesses, which involves removing skin from one part of your body and grafting it to another

    To access care, ask your primary care or specialty provider for a referral.

    Primary care

    Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Contact us to schedule, reschedule or cancel your appointment.

    Referral required? No

    Walk-ins accepted? No

    Schedule an appointment online

    Primary Care provides ongoing, routine medical care for patients, such as:

    • Annual exams
    • Initial diagnoses
    • Preventive care
    • Patient and family health education

    Your primary care team also coordinates many other care and services you may receive, including:

    • Labs and blood work
    • Mental health care
    • Women's health care
    • Radiology and other diagnostic imagery
    • Social services
    • Telehealth
    • Other specialty care and services

    Except for medical emergencies, primary care is provided only through scheduled appointments.

    Emergency Services are provided only by the Emergency Department on the West Roxbury campus. However, for urgent conditions that are appropriate to be treated on an outpatient basis in a primary care clinical setting, same-day or next-day appointments in primary care are available.

    Patient Call Center

    The Patient Call Center is a very important part of primary care, providing ready access to the primary care team. Patients may use this system to communicate with the team, receive clinical advice or answers to questions, request renewal of medications, and to make or change a clinic appointment. All patients enrolled in primary care have access to this service.

    To reach the Patient Call Center, dial 1-800-865-3384 -- available 24 hours per day.

    Prosthetics and rehabilitation

    We provide and help you use medical aids, hearing aids, state-of-the-art adaptive home equipment and other equipment to help you preserve and increase your mobility and independence.

    Contact information

    Hours

    • Mon. 8:00 a.m. to 4:00 p.m.
    • Tue. 8:00 a.m. to 4:00 p.m.
    • Wed. 8:00 a.m. to 4:00 p.m.
    • Thu. 8:00 a.m. to 4:00 p.m.
    • Fri. 8:00 a.m. to 4:00 p.m.
    • Sat. Closed
    • Sun. Closed

    Appointments

    Ask your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    VA is the world’s largest and most comprehensive provider of sensory aides and prosthetic devices. Veterans enrolled in the VA Boston Healthcare System and referred by a physical medicine and rehabilitation physician can receive the full range of services and equipment, including:

    • Artificial limbs and surgical implants, including artificial joints and pacemakers
    • Wheelchairs and other medical devices
    • Aids for Veterans who are blind, have low vision, or are hearing impaired
    • Adaptive equipment and modifications to make your vehicle or home more accessible
    • Other devices and services to help increase your mobility, dignity, and independence
    • Clothing allowance for Veterans with devices that damage their clothing

    Here are some useful links for more information:

    Automotive adaptive equipment 

    Clothing Allowance

    Home Improvement and Structural Alterations (HISA)

    Pulmonary medicine

    Common conditions: tuberculosis, respiratory conditions, sleep apnea, sleep problems

    Our pulmonary medicine team treats diseases and conditions that affect the lungs and breathing, including asthma, tuberculosis, chronic obstructive pulmonary disease, acute respiratory distress syndrome and sleep apnea.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Ask your primary care team for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    If you find it difficult to breathe or sleep, our pulmonary (lung) specialists can help! At the VA Boston Healthcare System we offer inpatient and outpatient consultative services, pulmonary procedures -- including advanced bronchoscopy -- pulmonary function tests, sleep and allergy evaluations and treatment, and respiratory therapy. We provide education, exercises and treatments including:

    • Oxygen therapy to help you stay active and breathe better
    • Pulmonary rehabilitation to build your strength and increase lung capacity
    • Healthy diets to help you manage your weight and improve energy
    • Strategies to help you increase your feelings of control, optimism, and self-esteem
    • Tests to measure your lung function, lung volume, and blood gas

    To access care, ask your Primary Care team for a referral.

    Radiology

    We use imaging to help screen for, diagnose, and treat illness and injury. We provide X-rays and other imaging technologies.

    Contact information

    Radiology at the West Roxbury Campus

    Building 1 1st Floor
    Hours
    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Ask your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    We offer radiology and imaging services to diagnose and treat many medical conditions. Our services include:

    • X-ray
    • Ultrasound
    • Mammography (mammograms)
    • Computer tomography (CT)
    • Positron emission tomography (PET)
    • Magnetic resonance imaging (MRI)
    • Nuclear medicine
    • Bone density testing
    • Fluoroscopy
    • Angiography

    VA Boston is equipped with the most advanced imaging technology available, and offers advanced interventional radiology services with many highly specialized procedures.

    The radiology team consists of both technologists and radiologists. Each technologist is trained specifically for the test performed. The radiologists are medical doctors who interpret the resulting images. After they review your images and medical history, the radiologists send a report of the findings to your doctor who ordered the test. Usually you will not meet with a radiologist during your appointment. He or she will speak with your doctor about any significant findings or to learn more about you.

    As we are an affiliate of Boston University School of Medicine and Harvard Medical School, teaching is an important part of our mission. Our radiologists are regularly involved in teaching and supervising medical residents.

    Rheumatology

    Common conditions: arthritis, Crohn's disease, gout, lupus

    Our team cares for and treats Veterans with joint and autoimmune conditions.

    Contact information

    West Roxbury Campus Rheumatology Clinic

    Building 3 Ground Floor, Primary Care Area
    Hours
    • Mon. 8:00 a.m. to 4:00 p.m.
    • Tue. 10:00 a.m. to 12:00 p.m.
    • Wed. 8:00 a.m. to 4:00 p.m.
    • Thu. Closed
    • Fri. 8:40 a.m. to 11:40 a.m. twice per month
    • Sat. Closed
    • Sun. Closed
    West Roxbury Rheumatology Clinic Administrative Office
    857-203-5480

    Appointments

    Ask your primary care provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    Our doctors treat inflammation, stiffness or pain in your muscles, joints and tendons. Common rheumatic illnesses include:

    • Juvenile idiopathic and infectious arthritis
    • Lupus, gout and scleroderma
    • Myositis
    • Osteoarthritis and rheumatoid arthritis
    • Vasculitis
    • Other regional musculoskeletal problems

    When Should You See a Rheumatologist?

    Watch this video for more information.

    How to Make an Appointment

    Appointments with the department of Rheumatology require a referral by your primary care physician.

    Patient Education Material Links

    Here are some useful patient education resources, both from VA and from other credible sources. VA does not endorse or maintain non-VA materials or websites. We are continually expanding resources, so check for new materials...

    PTSD tied to autoimmune disorders

    About arthritis

    American College of Rheumatology

    Arthritis Organization

    Social work

    Social workers are here to help Veterans, families and caregivers with almost any need, from help with finances or housing to questions about treatment to just feeling overwhelmed. We are here for you.

    Contact information

    Hours

    • Mon. 8:00 a.m. to 4:00 p.m.
    • Tue. 8:00 a.m. to 4:00 p.m.
    • Wed. 8:00 a.m. to 4:00 p.m.
    • Thu. 8:00 a.m. to 4:00 p.m.
    • Fri. 8:00 a.m. to 4:00 p.m.
    • Sat. Closed
    • Sun. Closed

    Appointments

    Ask your primary care or specialty provider to speak to a social worker.

    Referral required? Yes

    Walk-ins accepted? No

    Services we provide at VA Boston health care

    Social work is integral to health care. We can help you and your family manage stress-related problems due to injury or illness, and find VA and community-based resources to meet your needs, such as:

    • Case management
    • Community living
    • Counseling
    • Discharge Planning
    • Home health services
    • Independent living
    • Legal services
    • Transportation

    Spinal cord injuries and disorders

    If you have a spinal cord injury or disorder, our specialists provide coordinated care throughout your life. We work to help you achieve your goals for independence, productivity and quality of life.

    Contact information

    Spinal Cord Injury (SCI) Center at the West Roxbury Campus

    Building 2 2nd Floor
    Hours
    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7
    Acute referrals after hours -- ask the operator to page the on-call SCI physician.
    617-323-7700

    Appointments

    A referral may be initiated by the individual, family, physician social worker or case manager.

    Referral required? Yes

    Walk-ins accepted? No

    The VA Boston Healthcare System provides the full continuum of care to Veterans and active-duty service members with a spinal cord injury or disorder, including rehabilitation, acute care and sustaining care  through a comprehensive, multidisciplinary model. Our sustaining care services for Veterans with SCI include primary care, preventive care, ongoing rehabilitation needs, medical management, outpatient care, home care and long-term care. The VA Boston SCI Center is the hub site covering all six New England states as part of the SCI hub and spoke network within VA New England. Our experienced primary care providers are trained to check for problems more common in people with spinal cord injuries, such as:

    • Pressure ulcers
    • Pneumonia
    • Blood clots
    • Bladder and sexual issues
    • Constipation and other gastrointestinal problems
    • Sexual issues

    Learn more about the VA spinal cord injuries and disorders care system

    Here are some helpful links for VA Boston Veteran patients and their caregivers:

    Suicide prevention

    Call our Veterans Crisis Line at 988 (select 1) for free, private help anytime 24/7. Our local suicide prevention coordinators can also connect you with ongoing counseling and services.

    Contact information

    Emergency Department

    Building 3 Ground Floor, Emergency Entrance
    Hours
    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Call our Veterans Crisis Line at 800-273-8255 and press 1 for help anytime, 24/7. Our local suicide prevention coordinators can also connect you with ongoing counseling and services.

    Referral required? No

    Walk-ins accepted? Yes

    Schedule an appointment online

    We work with behavioral health providers and community organizations to help you and your family during times of crisis. We offer:

    • Suicide prevention care coordinators
    • Suicide prevention case managers
    • Gun safety locks

    Mental health services at VA Boston offer same-day access to mental health care for Veterans who need it. Our emergency department on the West Roxbury campus is also open 24/7 for Veterans with urgent mental health care needs outside of regular business hours.

    Additionally, VA offers mobile apps that support many aspects of mental health and wellness. Visit https://mobile.va.gov/appstore/mental-health to learn more. 

    Veterans and their loved ones can always call VA’s Veterans Crisis Line at 1-800-273-8255 and Press 1, chat at www.veteranscrisisline.net, or text 838255, 24 hours a day, 7 days a week, 365 days a year.

    Learn more and connect with a care coordinator

    Surgery

    If you are having surgery, we make sure that your procedure and follow-up care are safe and high-quality.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Ask your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    The VA Boston Healthcare System provides a wide range of inpatient and outpatient surgical services, including:

    • General surgery
    • Anesthesia
    • Cardiac surgery (heart and major blood vessels)
    • Neurosurgery (brain, spinal column and nerves)
    • Orthopedic surgery (bones, muscles, ligaments, joints and tendons)
    • Organ and tissue transplants

    Telehealth

    With VA telehealth, you can get care from your health providers without having to travel. Get checkups and treatment, talk about your care and more—from home or elsewhere.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7

    Appointments

    Contact your primary care provider for a telehealth referral.

    Referral required? Yes

    Walk-ins accepted? No

    We use the latest in secure digital technology to set up remote visits with our health care providers. We offer video conferencing, home telehealth services, and store-and-forward telehealth that lets you securely send your health information to experts at VA facilities. We offer telehealth visits with providers in specialties such as:

    • Mental health
    • Retinal care (eye)
    • Bariatric surgery (visit remotely with your weight-loss surgery team before and after your operation)
    • Dermatology
    • Rehabilitation
    • Primary care

    Telehealth is just one of the virtual care technologies we offer. Click here  to learn more about Connected Care resources, which offer greater convenience and empower you to take charge of your health care from the comfort of your home. 

    Urology

    Common conditions: prostate cancer, erectile dysfunction, urinary disorders

    We offer understanding and advanced care and treatment to Veterans with conditions that affect the male urinary and reproductive systems and the female urinary system. 

    Contact information

    Urology at the West Roxbury Campus

    Building 3, Room GA-121 1st Floor
    Hours
    • Mon. 9:00 a.m. to 3:30 p.m.
    • Tue. 9:00 a.m. to 12:30 p.m.
    • Wed. 9:00 a.m. to 3:30 p.m.
    • Thu. 9:00 a.m. to 3:30 p.m.
    • Fri. 9:00 a.m. to 3:30 p.m.
    • Sat. Closed
    • Sun. Closed
    Urology at West Roxbury Office
    857-203-6551

    Appointments

    If you aren't currently being seen by Urology, please ask your Primary Care team for an initial consult. If you are already being followed by Urology, please call the clinic office directly.

    Referral required? Yes

    Walk-ins accepted? No

    We evaluate, diagnose, and treat a wide range of urology diseases and conditions that include kidney stones, erectile dysfunction, urinary incontinence, prostate cancer and more. We provide you with medical care, surgery, and minimally invasive procedures for health issues that affect:

    • Bladder
    • Female urogynecologic health
    • Infertility
    • Kidneys
    • Male reproductive organs
    • Ureter and urethra

    How to Make an Appointment 

    If you aren't currently being seen by Urology, you can be referred by your Primary Care Provider for an initial consultation. If you are already being followed by Urology, please call the clinic directly.

    Note: Please bring any applicable non-VA records or X-Rays with you when coming to your Urology appointment.

    Vascular surgery

    Common conditions: vascular conditions, varicose veins

    Our expert team diagnoses and treats diseases and conditions that affect arteries, veins and blood circulation.

    Contact information

    Vascular Medicine Outpatient Clinic

    Building 1 1st Floor
    Hours
    • Mon. 8:00 a.m. to 4:00 p.m.
    • Tue. 8:00 a.m. to 4:00 p.m.
    • Wed. 8:00 a.m. to 4:00 p.m.
    • Thu. 8:00 a.m. to 4:00 p.m.
    • Fri. 8:00 a.m. to 4:00 p.m.
    • Sat. Closed
    • Sun. Closed
    Vascular Medicine Outpatient Clinic
    800-865-3384x 36004

    Cardiac Catheterization - Cath Lab

    Building 1 4th Floor
    Hours
    • Mon. 8:00 a.m. to 4:00 p.m.
    • Tue. 8:00 a.m. to 4:00 p.m.
    • Wed. 8:00 a.m. to 4:00 p.m.
    • Thu. 8:00 a.m. to 4:00 p.m.
    • Fri. 8:00 a.m. to 4:00 p.m.
    • Sat. Closed
    • Sun. Closed
    Cath Lab Office
    800-865-3384x 36150

    Appointments

    Ask your primary care or specialty provider for a referral.

    Referral required? Yes

    Walk-ins accepted? No

    VA Boston Healthcare System vascular surgeons treat illnesses of your arteries and veins.  Our team of experts provides comprehensive care, using surgical and endovascular (minimally invasive) approaches.  Surgical procedures are performed in our state-of-the-art hybrid OR suite at the West Roxbury VA campus.  Common procedures include

    • Lower extremity bypass surgery
    • Endovascular treatment of peripheral arterial disease (angioplasty/stent)
    • Carotid endarterectomy
    • Trans-carotid artery revascularization (TCAR)
    • Aortic aneurysm repair including endovascular aortic aneurysm repair (EVAR), thoracic aneurysm repair (TEVAR), and complex fenestrated endovascular aneurysm repair (FEVAR)
    • Hemodialysis access
    • Treatment of varicose veins and other venous disease (including office-based sclerotherapy treatment)

    How to Make an Appointment

    If you aren't currently being seen by Vascular surgery, you can be referred by your Primary Care Provider for an initial consultation. If you are already being followed by Vascular Surgery, please call the clinic directly at 857-203-6200.

    Wheelchair and mobility

    Common conditions: lightweight manual

    We provide support and assistive devices, including wheelchairs, scooters, walkers and canes, to help you preserve and increase your mobility.

    Contact information

    Hours

    • Mon. 8:00 a.m. to 4:00 p.m.
    • Tue. 8:00 a.m. to 4:00 p.m.
    • Wed. 8:00 a.m. to 4:00 p.m.
    • Thu. 8:00 a.m. to 4:00 p.m.
    • Fri. 8:00 a.m. to 4:00 p.m.
    • Sat. Closed
    • Sun. Closed

    Appointments

    The West Roxbury Mobility Clinic specifically serves Veterans with Spinal Cord Injury/Disease or Amyotrophic Lateral Sclerosis. Call for an evaluation or ask your provider for a referral.

    Referral required? No

    Walk-ins accepted? No

    We train you in the proper use of your wheelchair or other mobility devices to increase your wellness and improve your quality of life. Our team works with you to:

    • Assess your individual need for mobility, which may include lightweight manual, sports or power wheelchairs, or other assistive devices
    • Optimize correct wheelchair seating and positioning, including when applicable...
      • Cushion selection
      • Pressure mapping to evaluate the source of pressure ulcers
      • Custom-molded cushions and wheelchair backs
    • Achieve maximum function and independence
    • Promote good posture, breathing, digestion, and tissue health
    • Prevent complications and additional injuries

    Long Term Follow Up Guaranteed!

    VA Boston Wheelchair and Seating Clinics provide lifelong service for all Veterans served in our clinics. Our program will repair damaged equipment, or replace equipment when it is beyond repair or when it is due for replacement.

    Virtual Care:

    If the Veteran or caregiver has access to Veteran Video Connect (VVC) on their smartphone, tablet or computer, there is a possibility that a portion of the wheelchair and seating visit could be conducted virtually. The program encourages Veterans to inquire about this virtual clinic option at time of scheduling.

    How to Schedule with Wheelchair and Seating Clinics:

    • Veterans can call the clinic and self-refer if they feel an evaluation is indicated.
    • Veterans can obtain a referral from their primary care doctor or another specialty provider.

    Whole health

    Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.

    Contact information

    Hours

    • Mon. 7:30 a.m. to 4:00 p.m.
    • Tue. 7:30 a.m. to 4:00 p.m.
    • Wed. 7:30 a.m. to 4:00 p.m.
    • Thu. 7:30 a.m. to 4:00 p.m.
    • Fri. 7:30 a.m. to 4:00 p.m.
    • Sat. Closed
    • Sun. Closed

    Appointments

    Contact us to schedule, reschedule or cancel your appointment.

    Talk with your Healthcare team about what you want your health for. Share your values, needs, and goals.

    Try any of the services below offered by Whole Health team members:

    • Explore “what matters most to you” with a Whole Health Partner
    • Attend a Veteran-led 45-minute “Introduction to Whole Health” class
    • Participate in a 9 week “Taking Charge of Your Life & Health” group
    • Partner with a Health Coach for support in behavioral changes towards healthy living
    • Join Ompractice for LIVE virtual Tai Chi, Yoga, and other wellness classes

    Watch this video about Whole Health.

    Ask your healthcare team for a referral OR call 857-203-4876.

    Women Veteran care

    Common conditions: women's primary care, mental health, obstetrics and gynecology, pap smear, mammogram

    We offer women’s health services to meet your specific needs such as disease screenings, mental health treatment, recovery from military sexual trauma, maternity care and female-specific medical equipment.

    Contact information

    Hours

    • Mon. 24/7
    • Tue. 24/7
    • Wed. 24/7
    • Thu. 24/7
    • Fri. 24/7
    • Sat. 24/7
    • Sun. 24/7
    Women Veterans Program Manager
    800-865-3384x 45994
    National VA Women Veterans Call Center
    855-829-6636

    Appointments

    Contact us to schedule, reschedule or cancel your appointment.

    Referral required? No

    Walk-ins accepted? No

    Schedule an appointment online

    Our women's health program offers complete health care for women Veterans of all ages. Our primary care providers specialize in women’s health and work closely with specialists in gynecology, obstetrics, female urology, oncology, medicine, radiology, surgery and breast illness. Our services for women Veterans include:

    • Ultrasounds, mammograms, Pap and HPV tests
    • Mental health care and counseling
    • Lifestyle wellness services
    • Menopause treatment, including hormonal therapy
    • Family planning, contraceptive care and infertility evaluation

    Learn more and connect with the Women Veterans Program Manager

    Women Veterans Call Center

    The Women Veterans Call Center provides women Veterans information about VA services and resources, benefits and eligibility. The toll-free line is available Monday through Friday, 8:00 a.m. – 10:00 p.m. Eastern Time and on Saturdays, 8:00 a.m. – 6:30 p.m. Please see the Women Veterans Call Center website or call 855-VA-WOMEN -- 855-829-6636. Call, chat or text are all available.

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