You’re Not Alone: The Principles at the HEART of the Matter - VHA Assault and Harassment Prevention Office
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VHA Assault and Harassment Prevention Office

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You’re Not Alone: The Principles at the HEART of the Matter

If You Are Experiencing an Emergency, Dial 9-1-1

Image depicting a red heart with the words Healing, Education, Awareness Recongnition and Trust At VA, we listen to our HEART to ensure that when you walk through our door, you know that you are welcome. We offer an environment of healing where treating everyone with civility and respect makes Veterans feel supported.

At the HEART of the Matter is the understanding that VA is a place of healing and that you are not alone. We believe that healing, education, awareness, recognition and trust are vital to providing Veterans with the support that you deserve.

VA offers a place of healing. Veterans come to the VA for healing and wellness. Harassment is counter to health. Veterans trust us with their health and well-being, so we’ve created an atmosphere that does not tolerate harassment.

At VA, we learn how we can help you. Every VA employee must learn how to recognize harassment and assist those who have experienced harassment. Training is available to our staff to learn about the following:

  • Interrupt harassment
  • Provide feedback to others that their behavior is inappropriate
  • Directly reach out to you to offer support and information about how to report an incident

We are responsible and are part of the solution. We use our clinical expertise and knowledge to inform our behavior and to raise awareness among others.

We recognize our responsibility in creating a welcoming environment for everyone. We recognize our role in interrupting harassment, reporting it when it occurs, and providing you with support. Recognizing personal responsibility will lead to action, resulting in a more welcoming environment of care.

Know that we are there for you. We are “on the other side of the door” when you walk through seeking assistance. We believe you!