At the Department of Veterans Affairs (VA), our most important mission is to provide the high quality health care and benefits Veterans have earned and deserve — when and where they need it. To support that mission, we measure and release patient access data.
NOTE: Patient access data released in 2014 is available in the 2014 Patient Access Data Archive.
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. Both completed and pending appointment data is available.
Data released in 2015 is available below:
January 22, 2015 Data Release
January 8, 2015 Data Release
VA Report to Congress on the definition of wait-time goals for purposes of the Veterans Choice Program Authorized by Section 101 of the Veterans Access, Choice, and Accountability Act of 2014.
In mid-April 2014, the Secretary of Veterans Affairs directed the Veterans Health Administration (VHA) to complete a nation-wide Access Audit to ensure a full understanding of VA’s policy among scheduling staff, identify any inappropriate scheduling practices used by employees regarding Veteran preferences for appointment dates, and review waiting list management.
VA took corrective action to address issues resulting from the audit.
On Wednesday, May 21, 2014 VA launched the Accelerating Access to Care Initiative, a nation-wide program to ensure timely access to care. As directed by President Obama, VHA identified Veterans across the system experiencing waits that do not meet Veterans expectations for timeliness. VA began contacting and scheduling all Veterans who are waiting for care in VA clinics or arranging for care in the community, while simultaneously addressing the underlying issues that impede Veterans’ access.
In addition to the Access Audit process, VA also gathered additional data from each facility. This data includes: The number of appointments scheduled at each facility; the number of requested appointments that are on each facility’s Electronic Wait List; The number of newly enrolled patients who have not yet been scheduled by facility; and Average Wait Times for Mental Health, Primary Care, and Specialty Care at each facility, for both new and established patients.
Below you can find information about the complete findings of the Access Audit nation-wide, and in your VISN.
Factsheets from June 9, 2014 are available in the Access Audit Data Archive.