VA National Call Center
Provides customer service and support to Veterans, caregivers and the general public.
The Health Resource Center (HRC) was established in September 2002 as a national contact center to respond to health benefits, eligibility and billing inquiries from Veterans. HRC is organizationally aligned under the Chief Business Office (CBO), Veterans Health Administration, Department of Veterans Affairs, Washington, D.C.
The Health Resource Center has a campus on the grounds of the Eastern Kansas Health Care System in Topeka, Kansas and the Central Texas Health Care System in Waco, Texas.
Honoring Veterans by Providing World Class Customer Service.
To become a Center of Excellence for our Veteran Heroes.
People-centric: Veterans and their families are the centerpieces of our mission and everything we do. Equally essential are the people who are the backbone of the HRC – our talented and diverse workforce.
Results–driven: We will be measured by our accomplishments, not by our promises.
Forward–looking: We will seek out opportunities for delivering the best services with available resources, continually challenging ourselves to do things smarter and more effectively.