VHA National Call Center
VHA's National Call Center - Health Resource Center (NCC-HRC), provides customer service and support to Veterans, caregivers and the general public.
Special Hiring Authority
Veterans apply now to be a part of VHA's National Call Center - Health Resource Center (NCC-HRC).
Do you have questions regarding VA health benefits, eligibility, billing or pharmacy matters? For assistance, contact the VHA National Call Center - Health Resource Center (NCC-HRC) at 1-877-222-VETS (8387), by secure message though VA’s Inquiry Routing & Information System (IRIS) at https://iris.custhelp.com/app/ask or by visiting www.va.gov/healthbenefits and connecting through Online Chat.
The VHA National Call Center - Health Resource Center (NCC-HRC) provides customer service and support to Veterans, their beneficiaries, caregivers, other government agencies and the general public regarding VA health benefits, eligibility, billing and pharmacy-related inquiries. NCC-HRC also assists with a variety of other interests within the Department of Veterans Affairs (VA), such as disaster support, payroll administration and technical support. NCC-HRC has served as a national point of contact for VA in support of Veterans and related administrative initiatives since 2002. NCC-HRC employs over 900 people, and responded to over 6 million Veteran inquiries by way of phone, email, and web chat.
NCC-HRC has a primary campus on the grounds of the Eastern Kansas Health Care System in Topeka, Kansas, and a second campus on the grounds of the Central Texas Health Care System in Waco, Texas. Approximately one-third of NCC-HRC employees telework.
NCC-HRC is organizationally aligned under the Chief Business Office (CBO), Veterans Health Administration, Department of Veterans Affairs, Washington, D.C.
Honoring Veterans by Providing World-Class Customer Service.
To become a Center of Excellence for our Veteran Heroes.
People-centric: Veterans and their families are the centerpieces of our mission and everything we do. Equally essential are the people who are the backbone of the HRC – our talented and diverse workforce.
Results–driven: We will be measured by our accomplishments, not by our promises.
Forward–looking: We will seek out opportunities for delivering the best services with available resources, continually challenging ourselves to do things smarter and more effectively.
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