VHA Office of the Medical Inspector
What We Do
The OMI addresses health care problems to monitor and improve the quality of care provided by VHA.
Listening To You
If you, or a Veteran you know, has a problem with VHA medical care, phone, email, or write us.
- Our Hotline Number is 800-634-4782. We take calls from 7:00 a.m. to 5:00 p.m. ET on weekdays. Our voice mail operates 24/7.
- Email: OMITriage@va.gov; be advised that personal information like your SSN is not secure on the internet.
- Fax us at 202-495-6200; to safeguard your personal information, please phone first during business hours so someone can stand by the machine. Your privacy is important to us.
- Mail us at:
810 Vermont Avenue NW
Washington, DC 20420
What We Need to Know to Help You
To access the correct medical records, we need your name, your SSN (the last four is enough), your date of birth, and the Medical Center you attend.
To reach you, we need your phone number and your preferred address.
Please do not detail your problem on voice mail: we will be in touch with you to get the details, usually within the next business day.