Post-9/11 Transition and Case Management
Post-9/11 Transition and Case Management (TCM)
Since 2003, VA has collaborated with DoD and MTFs to transition the health care of injured or ill Servicemembers and Veterans from MTFs to VA medical facilities by assigning VA Liaisons for Healthcare at major MTFs (see Appendix A) to assist with transfers and to provide information to Servicemembers and Veterans and their families and caregivers about VHA health care services. In addition, VHA Post-9/11 Military 2VA (M2VA) Program Managers at each VA medical center have worked closely with the VA Liaisons to arrange outpatient VA appointments and inpatient beds for transitioning Servicemembers. While this initiative was originally established to transition military personnel returning from theaters of combat, as VA transitions from times of war to times of peace, 
it now includes any active duty military personnel and Veterans who served on or after September 11, 2001, including those who served in support of Operations Enduring Freedom, Iraqi Freedom, and New Dawn, and are ill or injured and transitioning to VA (see Appendix B for guidance on combat Veteran eligibility).
In October 2007, VA established Care Management and Social Work Services, Office of Patient Care Services, to address the needs and optimize care management of injured and ill Servicemembers and Veterans transitioning to VA. Many transitioning Servicemembers and Veterans suffer from multiple complex health and mental health problems, including but not limited to Traumatic Brain Injury (TBI), amputations, burns, loss of vision, combat stress and Post-Traumatic Stress Disorder (PTSD). Therefore, it is critical for each VA medical facility to have a process in place to ensure that the care of all transitioning Servicemembers and Veterans is well-coordinated and that those who have a need for care or case management receive care or case management services from a VA case manager.
