Doing Business with VA
The Department of Veterans Affairs (VA) has contracting and procurement activities within its nationwide network of hospitals, clinics, regional offices, Veterans benefits, Veterans Integrated Service Networks, data processing centers, and national cemeteries that require a broad spectrum of products and services.
VA purchases a variety of its supply products and services from national, regional, and local sources.
Doing Business With VA Reference Guide is intended as a tool to help small businesses navigate the VA contracting and procurement process.
VA Small Business Program Goals and Accomplishments highlight socioeconomic accomplishments for each type of reporting mechanism.
+ Doing Business with VA Central Office
The Office of Acquisition, Logistics, and Construction (OALC) directs the acquisition, logistics, construction, and leasing functions within VA.
The Office of Information and Technology (OI&T) acquires and manages IT assets and resources for VA.
+ Doing Business with Veterans Health Administration
VHA Chief Business Office (CBO) develops administrative processes, policies, regulations, and directives that support patient care and the delivery of health benefits.
- Chief Business Office Purchased Care (CBOPC) administers processes, policy, regulations, and directives associated with the delivery of health benefit programs.
- Consolidated Patient Account Center (CPAC), with seven locations nationwide, focuses on revenue cycle management practices for efficient processing of VHA billing and collections activities.
- Health Eligibility Center (HEC) managed registration, enrollment and eligibility activities and leads the administrative information systems delivery of VA health care benefits
- Health Resource Center (HRC), also known as VHA National Call Center, provides customer service support on VA health benefits, eligibility, billing, and pharmacy-related inquiries.
VHA Procurement & Logistics Office (VHA P&LO) oversees the contracting and distribution activities of pharmaceuticals, medical and operational supplies, high-tech medical equipment, and other critical care items for health care facilities across the U.S.
- Office of Logistics (OL) provides supply chain services including equipment, business and procurement planning, life cycle, and inventory management throughout VHA.
- Office of Procurement (OP) administers procurement policies, procedures, and processes throughout VHA medical centers.
- Service Area Offices (SAOs) support and administer procurement processes, regionally and locally, through assigned service network facilities.
- Service Area Office East (SAO East) includes Maine, Vermont, New Hampshire, New York, Massachusetts, Connecticut, Rhode Island, New Jersey, Maryland, Delaware, Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama, Virgin Islands, Puerto Rico, the District of Columbia, and Pennsylvania.
- Service Area Office Central (SAO Central) includes North Dakota, Wyoming, Texas, South Dakota, Nebraska, Kansas, Missouri, Oklahoma, Arkansas, Louisiana, Mississippi, Tennessee, Kentucky, Virginia, West Virginia, Illinois, Indiana, Ohio, Wisconsin, Iowa, Michigan, Alabama, Minnesota, and Florida.
- Service Area Office West (SAO West) includes North Dakota, Nebraska, Kansas, Oklahoma, Texas, New Mexico, Arizona, California, Oregon, Washington, Idaho, Utah, Wyoming, Montana, Nevada, Colorado, Alaska, Hawaii, Philippines, Guam, and American Samoa.
+ Doing Business with Veterans Benefits Administration
+ Doing Business with National Cemetery Administration
- NCA Memorial Service Network (NCA MSNs) manages services for memorials, cemeterials, and mortuary equipment and supplies, in addition to maintenance of supportive highways, roads, streets, bridges, and railways–with regional facilities.
+ Veterans Canteen Services (VCS)
Veterans Canteen Services (VCS) procures products and services for over 172 retail stores through its shared procurement system. (VCS operates similar to retail and is not governed by Federal Acquisition Regulations.)