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Telephone Triage Protocols
Join Adobe Connect meeting VANTS phone line: 1-800-767-1750 code: 04928#
Date: November 8, 2019 from 1:00 to 2:00 eastern
Audience: Nursing staff, Telehealth staff
Description: Performing telephone triage requires the ability to make quick and effective decisions based on limited information. Telephone Triage Protocols for Nurses, 5th Edition is available online for your use, delivering more than 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the patient should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are provided. The first edition of Triage Protocols for Aging Adults has recently been added to the National Core Collection of Online Resources. As a note, VA has perpetual rights to copy and paste content from these books into CPRS. Instructions will also be provided for capturing the data in CPRS and creating a desktop shortcut for easy access to the text. Additionally, Ms. Briggs will provide an overview of her newest book-Triage Protocols for Aging Adults.
You will have the opportunity to ask questions about either text; please submit your questions to faye.kramer@wolterskluwer.com no later than October 28th.
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Training programs and material are available for many of the resources that are part of the National Core Collection. Click on the links below the resource name to view a tutorial or demo on how to use and navigate the resource. Training labeled as Knowledge Nook Recorded Training are VA-specific training sessions that were provided by the vendor, and are only available while connected to the VA network.

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