To be the provider of choice of common administrative support services of VA and other government agency customers, enabling them to best meet their primary mission.
Comprehensive Business Solutions for Tomorrow's Government
VA was chosen as a pilot Franchise Fund agency under the Government Management and Reform Act of 1994, Public Law 103-356. Established in 1997, common administrative support services were financed on a fee-for-service basis rather than through VA's General Administration appropriation. Permanent status was conferred upon the VA Franchise Fund by Public Law 109-114.
This franchising concept adds value to the government because it empowers self-supporting federal government business entities to promote efficiency and conserve resources by:
The VA Franchise Fund is comprised of an administrative office (Franchise Fund Oversight Office) and six self-supporting business entities (Enterprise Centers):
Our products and services are divided into three business segments:
Veterans Crisis Line:
1-800-273-8255 (Press 1)
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated December 17, 2013