Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
Veterans Crisis Line Badge
My healthevet badge

Alternative Dispute Resolution (ADR)



Workplace ADR Home | ADR for Workplace Disputes | ADR in the EEO Process | ADR Program for Central Office Employees | Confidentiality and ADR | Neutrals Certification Program | Training | Publications

ADR Awareness and Training

Confidentiality in ADR

ADR Awareness and Training


ORM offers web-based tools to increase ADR awareness as well as instructor-led training courses.

Comic Depiction of Mediation Process

Mediation Zone

Comic Depiction of Mediation Process

Mediation Zone Video


(Word Version)

(Text Version)

Requires Flash Player - Get it here

Requieres Media Player - Get it here


ORM Training Catalog

 Mediation Skills Catalog

 ADR Training Calendar



ADR Workshops


VA mediators are encouraged to continue their growth and development through regulary occurring workshops and training hosted by local Sharing Neutrals Programs as well as the Federal Interagency ADR Working Group's Workplace Section.


 VA Certified Neutrals Teleconferences

May 9, 2012

How to Learn More From Every Mediation

- Power Point Presentation - Audio Transcript


July 21, 2011

Staying with Conflicts - Audio Transcript 


December 8, 2010

Difficult Mediations - Audio Transcript


September 7, 2010

Mediating from the Heart - Audio Transcript



June 23, 2010

Maintaining Neutrality - Audio Transcript 


PowerPoint Presentations

 National Conflict Resolution Day Workshops

October 18, 2007

A Roadmap for Difficult Conversations

The Bully at Work


October 16, 2008

E-mailing Your Way into Conflict

Across the Generational Divide:
Conflict Resolution at the Workplace