Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
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Alternative Dispute Resolution (ADR)


Workplace ADR


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Welcome to the Department of Veterans Affairs (VA) Alternative Dispute Resolution (ADR) Program for Workplace Disputes. The Office of Resolution Management (ORM) is responsible for coordinating and overseeing VA’s Workplace ADR Program. Mediation is the primary ADR process used at VA to address disputes either prior to or during administrative processes such as the EEO complaint process and negotiated grievance procedure. ORM offers guidance and support to ADR programs throughout VA. Workplace ADR staff can assist Administrations in designing, implementing, and improving programs at their facilities, regions, and networks, to include assisting with obtaining neutrals, marketing, and training. We hope you find the information posted on this website useful.