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Office of Procurement, Acquisition and Logistics (OPAL)

 

Hearing Aid Repairs

Hearing Aid RepairsThe VA Denver Logistics Center (DLC) provides logistical support for the hearing aid repair program for the VA.  Most makes and models of VA authorized hearing aids are repaired by a contracted commercial repair vendor via the DLC.

Veterans who have hearing aids that are authorized by the VA may send them for repair to the DLC.  However, you may want to contact the VA Audiology and Speech Pathology Service that issued your hearing aid(s) for possible assistance prior to sending it to the DLC.

To send your hearing aid(s) and/or associated device(s) for repair to the DLC, please download and complete VA Form 1107, Request for Repairs and/or Accessories.  Please download and print a copy of VA Form 1107, complete the form and include it with your hearing aid(s) and/or device(s).  This form can also be used to request replacement tubing, cords or other accessories, if needed.

Please ensure that you send your hearing aid(s) in a sturdy shipping box.  Please pack the aid(s) carefully in appropriate wrapping material.  If you do not have a shipping box, please contact the DLC Lab by email dalc.lab@va.gov or call (303) 273-6200 and one will be sent to you.  The box will contain VA Form 1107, a protective bag to contain your hearing device(s), and a postage-paid return address label to mail your hearing aid(s) to the DLC.  No postage is required for repairs if you use the postage-paid return address label.  IMPORTANT – Do not send hearing device(s) in an envelope.  In most cases, an envelope is processed by a machine and the machine will crush the hearing aid.

After your hearing device(s) are received at the DLC, you may anticipate receiving your repaired hearing aid(s) within approximately 20 days.  Your repaired aid(s) will be returned in a box that can be used for future repairs.

When sending one of the following aid types for repair, please include all parts listed:

  1. Body Aid type — aid, cord, and receiver
  2. Receiver in the Canal type aids (RICs) – hearing aid portion (that sits behind the ear), receiver portion (that is inserted in the ear)
  3. Ear Molds – The ear mold can be sent in for cleaning/re-tubing, if necessary.  Please note: ear molds that are damaged cannot typically be repaired unless they are “fully integrated,” where the RIC receiver is fully encased and cannot be removed, all others must be replaced by your local VA Audiology and Speech Pathology Service.

Please note that presentation cases should not be sent with your hearing aid(s).  These cases are not required for extra protection as the wrapping material and shipping box provide sufficient protection.  Sending cases will result in handling delays.

*Note:  You may need to visit the VA Viewer Software page to view these documents.

 
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