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VA Patient Centered Care

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Multimedia

To learn more about the positive impact of patient centered care, view the videos below to learn more about the Veterans who were empowered to improve their health and well-being.

Or just listen and download audio files (MP3 format) which provide guided meditation and mindfulness strategies. These audio tracks can be used in group settings as well as for individual use.

You can also download all of these files from this page.

Core Patient Centered Care Videos

The Radical Redesign of Health Care image

The Radical Redesign of Health Care

Whole health, also known as “Personalized, Proactive, Patient-driven Care," is an approach to health care that empowers and equips people to take charge of their health and well-being and to live their life to the fullest. The Whole Health System includes conventional treatment, but also focuses on self-empowerment, self-healing, and self-care.

Whole Health Care Launch with Dr. Carolyn Clancy image

VA's Whole Health System Launch with Dr. Carolyn Clancy

VHA Executive in Charge, Dr. Carolyn Clancy discusses the launch of Whole Health Care, an approach designed to empower and equip Veterans to take charge of their health. The model will provide Veterans dealing with chronic pain and mental health with skills and support needed to improve their well being, and reduce symptoms.

Partnering with Vets in a Personal Health Planning Approach video

Partnering with Vets in a Personal Health Planning Approach

Learn how primary care physicians and other providers are a key partner for Veterans as they discover and work towards their whole health.

The Cultural Transformation of Healthcare, Section 1: What Matters Most: Personalized, Proactive, Patient-Driven Care

A Critical Moment in the History of Medicine (20:27)

At the Health Innovations Models for Change Conference in 2011, Tracy Gaudet, Director of the VHA Office of Patient Centered Care and Cultural Transformation, explains how VA has reached a critical moment in the history of medicine, in which health care can become truly personalized, proactive, and patient-driven.

The Cultural Transformation of Healthcare, Section 1: What Matters Most: Personalized, Proactive, Patient-Driven Care

The Cultural Transformation of Healthcare, Section 1: What Matters Most: Personalized, Proactive, Patient-Driven Care

In “The Cultural Transformation of Health Care,” (16:09), hear how the new patient centered model gives Veterans what matters most: the care and support to help them achieve their mission for health and well-being.

The Cultural Transformation of Healthcare, Section 2: Change the Practice: Why Patient Centered Care

The Cultural Transformation of Healthcare, Section 2: Change the Practice: Why Patient Centered Care

In the How Did We get Here? video (23:13) Dr. Tracy Gaudet, Director of the VHA OPCC&CT gives a brief history of modern healthcare systems and describes the future and approach of an evolved, patient centered system.p> Germ theory and biological concepts of disease are discussed that influenced the traditional healthcare model. Now, we advance and understand systems theory and discussed how this knowledge allows us to shift the medical model to catch up with modern science.

The Cultural Transformation of Healthcare, Section 3: Patient Engagement

The Cultural Transformation of Healthcare, Section 3: Patient Engagement

In “The Cultural Transformation of Health Care: Patient Engagement,” (25:29), Dr. Tracy Gaudet, Director of the OPCC&CT illustrates how increased patient engagement and use of a personalized health approach supports VHA’s Blueprint for Excellence.

The Cultural Transformation of Healthcare, Section 4: What Veterans Value: What Does Our Cultural Transformation Look Like

The Cultural Transformation of Healthcare,Section 4: What Does Our Cultural Transformation Look Like?

In “The Cultural Transformation of Health Care Section 4: What Does Our Cultural Transformation Look Like” (19:53), Dr. Tracy Gaudet, Director of the OPCC&CT explains patient centered care in her own words. She begins to outline the model of The Elements of Patient Centered Care (below) where there are aspects to the Veterans Experience, clinical practice and more that further supports the VA's Patient Centered Care approach and our mission to help Veterans achieve optimal and personal health and well-being.

The Elements of Patient Centered Care

The Elements of Patient Centered Care

This video illustrates the core concepts behind VHA's Elements of Patient Centered Care. Examples of what makes up a personalized, patient-centered experience and practice are addressed from both the clinical and patient's perspective.

The Road Ahead video

The Road Ahead

The path to health is not always easy for Veterans, in this documentary style video, the pursuit of health and well-being of three Veterans is explored. Central to each of these three profiles, is the hope that they have found in the VA health care system. The inclusion of a VA Integrative Health team has helped these three, and many more, identify what matters most to Veterans. With this information, VA care providers can better deliver care to meet a patient’s whole health needs. This video was produced by VHA Office of Patient Centered Care & Cultural Transformation (VHA OPCC&CT).

Elevating Outcomes through Professional Care video

Elevating Outcomes through Professional Care

Hear how patient centered care has transformed the experience and practice of traditional health care from both Veterans and VA clinicians.

Discovering the Arts and Healing in VA video

Discovering the Arts and Healing in VA

In March 2015, the U.S. Department of Veterans Affairs’ Office of Patient Centered Care and Cultural Transformation and the Veterans Health Administration Recreation Therapy Service hosted a symposium on arts and healing. Staff gathered with Veterans to share the positive effects of complementary approaches as a part of Veteran care. Discovering Arts and Healing at VA shares these Veteran stories and explores the impact art therapy has had on their lives, as well as how VA is working with Veterans, the community, and providers to implement complementary approaches to care for Veterans.

Interactive Patient Care video

Interactive Patient Care: Bringing Whole Health Care to Life

VHA is using technology in a whole new way to empower Veterans to participate in their care and achieve their goals.

The American Veteran: Integrative Health Coaching video

The American Veteran: Integrative Health Coaching

VHA is using technology in a whole new way to empower Veterans to participate in their care and achieve their goals.

My Life, My Story Project video

My Life, My Story Project

The My Life, My Story is a VA program that interviews veterans about their lives and adds the written stories to their medical record. The goal of the project is to foster a closer connection between veterans and their VA providers. The stories honor the voices and lived experiences of our veterans.

The "Components of Health and Well-Being" Video Series

An Overview of the Patient Centered Approach video screen shot

An Overview of the Patient Centered Approach

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. "An Overview of the Patient Centered Approach" video highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being.

A Patient Centered Approach To: Community video screen shot

A Patient Centered Approach To: Community

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. For some, their community is close by and for others it is far way. Your community is more than the places where you live, work, and worship. It includes all the people and groups you connect with; who rely on you and upon whom you rely.

A Patient Centered Approach To: Professional Care video screen shot

A Patient Centered Approach To: Professional Care

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. Prevention and treatment of illness or disease and traditional and complementary medicine are part of professional care. Preventive care includes things like immunizations and cancer screening. Common treatments include check-ups, medicines, supplements, physical therapy, surgery, and counseling. Complementary medicine includes approaches like acupuncture and mind-body therapies. It is important to stay current with your personal care plan for health and well-being.

A Patient Centered Approach To: Spirit and Soul video screen shot

A Patient Centered Approach To: Spirit and Soul

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. A sense of meaning and purpose in life is important to many people. When things are hard, where do you turn for strength and comfort? Some people turn to spiritual or religious faith. Some people find comfort in nature. Some connect with art, music or prefer quiet time alone. Some want to help others. You may express this as a guide to living fully.

A Patient Centered Approach To: Surroundings video screen shot

A Patient Centered Approach To: Surroundings

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. Your environment can affect your health. Pay attention to the influences of your environment on your life and health. Improve what you can. It’s good to have a safe, comfortable, and healthy space.

A Patient Centered Approach To: Recharge, Rest, Sleep video screen shot

A Patient Centered Approach To: Recharge, Rest, Sleep

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. Sleep is very important for your body and mind. Rest can give you peace. Relaxation can lower stress. Activities you enjoy can help you feel recharged. A good balance between activity and rest improves your health and well-being.

A Patient Centered Approach To: Power of the Mind video screen shot

A Patient Centered Approach To: Power of the Mind

The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. Your mind can affect your body. Sometimes when you think about stressful things, your heart rate and blood pressure go up. You can use the power of your mind to lower blood pressure or control pain. Learn to use the connection between your body, brain, and mind.

A Patient Centered Approach To: Food & Drink video screen shot

A Patient Centered Approach To: Food & Drink

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. What you eat and drink can nourish your body and mind. Choose healthy eating habits that fit your lifestyle. Certain supplements can support your health goals. Limit alcohol, caffeine, and nicotine. Keep your body and mind properly fueled.

A Patient Centered Approach To: Personal Development video screen shot

A Patient Centered Approach To: Personal Development

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. No matter where you are in life, your personal and work life is very important. How do you spend your time and energy during the day? Do things give you energy or make you tired? Do you spend time doing what matters most to you? How do you feel about your finances and how are they affecting your life? These factors affect not only your happiness, but also your health.

A Patient Centered Approach To: Working Your Body video screen shot

A Patient Centered Approach To: Working Your Body

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Exercise gives you energy and strength. Movement can make you more flexible. Exercise is also good for your mind. Regular exercise can lower blood pressure and cholesterol and reduce the risk for heart disease. Examples of exercise and movement include walking, gardening, dancing, or lifting weights. It’s important to find what works for you.

A Patient Centered Approach To: Family, Friends, and Coworkers video screen shot

A Patient Centered Approach To: Family, Friends, and Coworkers

The Components of Proactive Health and Well-Being illustrate how each area of self-care is connected. The "A Patient Centered Approach To" video series highlights how VA is using the Components of Proactive Health and Well-Being to empower Veterans' health. Learn how improving one area can benefit all other aspects of your life—including your overall physical, emotional, and mental health and well-being. Positive social relationships are healthy. A healthy intimate relationship with a life partner can be a source of strength. It’s good to talk to people who care about you and listen to you.

The "Practicing What Matters Most Series" Video Series

Practicing What Matters Most: Fostering Healing Relationships video screen shot

Practicing What Matters Most: Fostering Healing Relationships

Healing relationships are vital in helping Veterans achieve their health care goals. VA works to provide better care for Veterans by fostering stronger relationships among patients, providers, and loved ones.

Health  Practicing What Matters Most: Prosthetics and Rehabilitation video screen shot

Practicing What Matters Most: Prosthetics and Rehabilitation

With any injury, rehabilitation is essential for improving the patient’s well-being. VA provides prosthetics and rehabilitation programs for Veterans that help them achieve their individual goals.

Practicing What Matters Most: Integrative Health video screen shot

Practicing What Matters Most: Integrative Health

Veterans talk about VA's alternative pain management programs available at some VHA facilities and how these have direct, positive imacts on their quality of life. VA Physicans also comment on how integrative therapies complement traditional medical care. While there are over 150 VA health care facilities, plus another 900 clinics and other sites of care across the United States, VHA facilities offer a range of integrative health options. Veterans are encouraged to ask their VA care (PACT) team for the options available in a specific facility. The Personal Health Inventory may be a helpful tool for Veterans to complete in order to have a discussion with your VA care team about what matters most to you.

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Practicing What Matters Most: Recharge, Rest, Sleep video screen shot

Practicing What Matters Most: Recharge, Rest, Sleep

Finding a balance between activity and rest is vitally important for Veterans’ health. VA offers programs that are designed to minimize stress and optimize rest and relaxation, allowing Veterans to recharge and refuel for each new day.

Practicing What Matters Most: Volunteer Programs video screen shot

Practicing What Matters Most: Volunteer Programs

Patients new to the VA system often need the support of their fellow Veterans. Our volunteers have been through the system as Veterans in need and now provide a helping hand to those seeking VA care.

Practicing What Matters Most: Rewards and Recognition video screen shot

Practicing What Matters Most: Rewards and Recognition

VA’s dedicated staff members work hard every day to help Veterans achieve their health care goals. It is important to recognize members of VA staff as they work to provide Veterans with personalized, proactive, patient-driven health care.

Practicing What Matters Most: Creating Healing Environments for Women video screen shot

Practicing What Matters Most: Creating Healing Environments for Women

VA has created environments that cater to women’s personalized health care and help women to achieve their health care goals.

The "Health For Life" Video Series

What Veterans Value: An Introduction to Health for Life video screen shot

What Veterans Value: An Introduction to Health for Life

Thomas Sells came to VA with a mission to live pain-free. Together with VA, he developed a plan for health that would lead him on the path to well-being. Watch as he recounts how his care team gave him the training and support to succeed, and he achieved Health for Life. Watch this video to hear about Thomas Sells' journey in his own words.

Health for Life: Innovative Practices in Patient Centered Care video screen shot

Health for Life: Through the Voice of the Veteran

Health for Life Through the Voice of the Veteran follows three patients whose stories each embody one aspect of personalized, proactive, patient-driven care. Clinicians and leadership also speak about the experience of each of these Veterans and their respective facilities’ transformations.

Why Transform: Champions of Health for Life video screen shot

Why Transform: Champions of Health for Life

Hear why the patient centered model provides Veterans the care and support to help them achieve their mission for health and well-being.

Health for Life: Innovative Practices in Patient Centered Care video screen shot

Health for Life: Innovative Practices in Patient Centered Care

Learn about the innovative practices that have been developed and piloted at the Centers of Innovation, and the resources available throughout the field to begin implementing patient centered care.

Health For Life: Strengthening Relationships, From Warrior to Soul Mate screen shot

Health For Life: Strengthening Relationships, From Warrior to Soul Mate

See how the Warrior to Soul Mate program helps restore and enhance relationships between Veterans and the people they love with guidance from VA chaplains, social workers, psychologists, and nurses.

A Glimpse Into Integrative Health video screen shot

A Glimpse Into Integrative Health

VHA health care providers and leaders explain how they incorporate integrative health care into patient care plans—and how these changes, big and small, are making noticeable differences to patient outcomes.

Instructional Videos

What is Mindfulness?

What is Mindfulness?

In this video, clinical staff from Greater Los Angeles HCS explain what “mindfulness” is, and describe the benefits for Veterans as well as employees.

Why Mindfulness for the VA?

Why Mindfulness for VA?

In this 8 minute video, the three main benefits of “mindfulness” are explored by staff and Veterans from the Greater Los Angeles HCS. Specifically, this video addresses direct positive benefits of mindfulness for Veterans, staff, and organizational health.

Four Ways to Cultivate Mindfulness

Four Ways to Cultivate Mindfulness

Through grounding, the STOP acronym, use of anchor phrases, and engaging the “3 P’s” this video provides detailed tactics to achieve mindfulness. This video may be used as an individual or group learning tool.

Beginning a Mindfulness Practice

Beginning a Mindfulness Practice

In this video, Greater Los Angeles VA HCS staff explain how clinicians can teach mindfulness. Core to the idea of teaching “mindfulness” and helping others achieve this state of mind requires one to practice this strategy. Working towards mindfulness only takes a few minutes each day. Watch this 5 minute video to learn more.

Mindfulness and Compassion

Mindfulness and Compassion

The idea of the VA mission is founded with characteristics of dedication and compassion. This video extends that attribute of compassion into the practice of mindfulness and effective delivery of VA health care.

VA Greater Los Angeles Healthcare System: Tai Chi Program Overview and Testimonials

VA Greater Los Angeles Healthcare System: Center of Innovation Tai Chi Program Overview and Testimonials

Watch this video to learn more about the VA Greater Los Angeles Healthcare Systems Patient Centered Care Tai Chi program, and how it helps Veterans receive the care that helps achieve their goals.

Breathing, Stretching, Relaxation (BSR) Yoga

Breathing, Stretching, Relaxation (BSR) Yoga

BSR Yoga uses simple physical postures and breathing exercises to help participants feel a connection and balance between body and mind. Everyone is able to practice BSR Yoga because it is gentle and includes modifications for all levels of fitness and flexibility. BSR Yoga empowers self-healing and the maintenance of optimal health appropriate to each stage of life. This video is a 10 minute exercise in BSR.

Whole Health Video Series

The Pathway To Whole Health

The Pathway To Whole Health

In a partnership with peers and their health care team, Veterans explore their mission, aspiration, and purpose, and begin developing their overarching personal health plan to help their take charge of their health and well-being and to live their life to the fullest.

Skill Building to Promote Well-Being

Skill Building to Promote Well-Being

This video examines the Well-Being Programs aspect of the Whole Health System model. Well-Being programs rely on self-care (the components of personalized, proactive care) and may be complemented by community classes and integrative health clinics at VA facilities.

Whole Health Clinical Care

Whole Health Clinical Care

The Clinical Care aspect is central to VA's approach to the Whole Health System. In this video, both Veterans and VA providers talk about the process of using the whole health system approach in a clinical setting. Both perspectives address the need to achieve good health outcomes as well as prioritizing what matters most to patients.

Whole Health: A Shift Towards Health

Whole Health: A Shift Towards Health

In this video, Dr. David Rakel describes the notion of Whole Health and what that means for you.

Whole Health: The Power of You

Whole Health: The Power of You

With greater detail, Dr. Rakel examines the components of health and well being, and how this model relates to you.

Whole Health: Personal Health Planning

Whole Health: Personal Health Planning

Personal Health Planning is a core aspect of personalized, patient centered health care. This video describes how you can incorporate this approach into your health care management plan.

Traditional Inpatient Encounter

Traditional Inpatient Encounter

This video is an illustration of what a traditional inpatient encounter may look like. This video is designed to be watched with the Whole Health Inpatient Encounter so the difference between these two styles can be contrasted.

Whole Health Inpatient Encounter

Whole Health Inpatient Encounter

This video is an illustration of what a whole health inpatient encounter should look like. This video is designed to be watched in tandem with the Traditional Inpatient Encounter so the difference between these two styles can be contrasted.

Traditional Outpatient Encounter

Traditional Outpatient Encounter

This video is an illustration of what a traditional outpatient encounter may look like. This video is designed to be watched with the Whole Health Outpatient Encounter so the difference between these two styles can be contrasted.

Whole Health Outpatient Encounter

Whole Health Outpatient Encounter

This video is an illustration of what a whole health outpatient encounter may look like. This video is designed to be watched with the Whole Health Inpatient Encounter so the difference between these two styles can be contrasted.

Whole Health Clinical Champions

Whole Health Clinical Champions

VA Clinical Champions explain the need to shift the culture of healthcare.

A Perspective on Whole Health - Tracy Gaudet

A Perspective on Whole Health - Tracy Gaudet

Dr. Tracy Gaudet describes Whole Health in this video.

A Perspective on Whole Health - David Rakel

A Perspective on Whole Health - David Rakel

Dr. Dave Rakel and Dr. Adam Rindfleisch describe the shift to Whole Health.

Downloadable Audio Files & Podcasts

Often, trying to watch a presentation or instructive video while practicing the techniques is challenging. It is because of this that we are happy to provide instructions as how to download audio content which you can use in places and situations that are most convenient.

In order to download any of these files, right click any of the following links, then select "Save Target As..." and identifying a location on your personal computer. From that point, you may transfer these .mp3 audio files to a portable MP3 player or a compatible phone.


Guided Meditation Podcast: An Intro on Mindfulness and using the PHI (22:16)
This is a tool to help you think about  and assess your overall health so you may develop a plan to help you achieve your greatest well-being.

Guided Meditation Podcast: Paced Breathing (7:50)
This podcasts describes the "power of the mind" as it is used as a complement to healing. This podcast also includes a breathing exercises to promote mind-body well-being.

Guided Meditation Podcast: Mental Muscle Relaxation (5:01)
This podcast continues the guided mediation series and includes a guide to decrease stress and increase overall relaxation.  List to this mind-body exercise as a simple and effective way to enhance your well-being.

Guided Meditation Podcast: Mini Mental Vacation (7:39)
This podcast takes the listener on a "mini mental vacation," designed to settle the mind and increase a sense of relaxation and peace.

Dr. Gaudet's Podcast for VHA Clinicians (8:09)
This podcast is for the VHA Provider or a member of the health care team seeking to gain greater understanding about the concept of Whole Health and how to use the Personal Health Inventory. A complete description of the details around whole health and the positive impacts this approach has on the practice of medicine and upon the lives of those we serve. Implementation of the Personal Health Inventory in the day-to-day setting within VHA facilities is also examined as well as how the associated podcasts in this series can be used, by you and also with your patients.


Introduction to Meditation with Dr. Greg Serpa (5 mins)

Grounding Meditation (5 mins)

Mindfulness of Breathing Meditation (10 mins)

Mindfulness of Sounds Meditation (10 mins)

Compassionate Breathing Meditation (10 mins)

Loving Kindness Meditation (10 mins)

Body Scan Meditation (15 mins)

Body Scan with Loving Kindness Phrases (15 mins)


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