ADR Training Calendar - Alternative Dispute Resolution (ADR)
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
Veterans Crisis Line Badge

Alternative Dispute Resolution (ADR)


ADR Training Calendar

FY 2019 Training 
Offered by the Office of Resolution Managment's Employee Development and Training Office

Basic Mediation Skills Training
This course provides participants with the basic knowledge and skills necessary to be neutral, third party mediators. The participants learn about mediation/co-mediation and its usefulness as a problem solving technique; they also are taught how to identify and practice the steps of the mediation process, draft a written settlement and understand mediator standards of conduct.

Conflict Management
This three day training course is designed to provide Department of Veterans Affairs (VA) senior executives, supervisors, union officials, and employees with greater ability to effectively and constructively manage conflict within the VA. The goal of the course is to manage conflict at the lowest level possible, and at the earliest opportunity to resolve workplace disputes and prevent administrative complaints using mediation. Course learning objectives are designed to equip participants with the knowledge and basic skills to:

• Analyze conflicts, disputes, and EEO complaints arising in the Federal workplace.
• Develop strategies for overcoming obstacles to effective conflict management, dispute, and complaint resolution.
• Practice a range of communication, negotiation, and problem-solving skills.
• Differentiate between integrative and distributive approaches to workplace conflict, disputes, and complaints.
• Experience the dynamics of Alternative Dispute Resolution (ADR) with emphasis on facilitative and evaluative mediation techniques.
• Recognize the importance of preparation in order to effectively use ADR processes such as mediation.

 MARCH 2019

  • Conflict Management  Course
    March 4, 2019 - March 8, 2019
  • Basic Mediation Skills Course
    March 18, 2019 - March 22, 2019

 APRIL 2019

  • Conflict Management Course
    April 22, 2018 - April 26, 2019

 JUNE 2019

  • Basic Mediation Skills Course
    June 17, 2019 - June 21, 2019 

 AUGUST 2019

  • Conflict Management Course
    August 19, 2019 - August 23, 2019  


  • Conflict Management Course
    August 19, 2019 - August 23, 2019  

The location for the ALL of the trainings is
Templeton Building
140 Fountain Parkway
St. Petersburg, FL 33716

To register for any of these trainings please contact Lew Henson at

Connect with us

Subscribe to Receive
Email Updates
  • Benefits:
  • Health Care:
    1-877-222-VETS (8387)
  • VA Inspector General: 1-800-488-8244
  • Veterans Crisis Line: 1-800-273-8255 Press 1


  • Facebook
  • Twitter
  • Blog
  • Youtube
  • Flickr