Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
Attention A T users. To access the combo box on this page please perform the following steps. 1. Press the alt key and then the down arrow. 2. Use the up and down arrows to navigate this combo box. 3. Press enter on the item you wish to view. This will take you to the page listed.
Veterans Crisis Line Badge
My healthevet badge

Office of Resolution Management, Diversity & Inclusion (ORMDI)


The Office of Resolution Management, Diversity, & Inclusion has a new active website. This website will no longer be active after 10/08/2020. Please click and save the new link here


Meet the DAS

ORMDI promotes a healthy working environment through prevention, resolution, and processing of workplace disputes, including complaints of discrimination. We foster prevention by ensuring that managers and staff are educated on the elements of a healthy working environment.  ORM has resolution experts who promote and deliver alternative dispute resolution techniques for all workplace disputes, including alleged equal employment opportunity (EEO) discrimination.  In cases where resolution cannot be reached informally, ORM processes complaints of EEO discrimination in a timely and proficient manner.

Harvey Johnson
DAS for Resolution Management and Acting Executive Director for Diversity and Inclusion
DAS for Resolution Management, Harvey Johnson

What do you do when you are not sure what to do regarding inappropriate or harassing behavior? 


The External Complaints Program

The Office of Resolution Management (ORM) is VA's liaison with the Department of Justice (DOJ) for addressing issues of discrimination in federal programs and activities. Through the External Complaints Program, civil rights discrimination complaints may be filed against VA under Title VI of the Civil Rights Act of 1964 and other similar statutes, such as Title IX of the Education Amendments of 1972, Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, and various Presidential Executive Orders.

  • Title VI prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance.

  • Title IX prohibits discrimination on the basis of sex in any education program or activity receiving federal financial assistance.

  • Age Discrimination Act prohibits discrimination on the basis of age in programs and activities receiving federal financial assistance.

  • Section 504 prohibits discrimination on the basis of disability under any program or activity receiving federal financial assistance or under any program or activity conducted by any Executive agency.
ORM’s External Complaint Program, or ECP, has oversight responsibility for the processing of external discrimination complaints and serves as the intake office for these complaints. When a complaint is received in the ECP, it is forwarded to the appropriate Administration or staff office for investigation.

Veterans or other individuals that have experienced such discrimination in Federal programs conducted or funded by VA should contact the External Complaints Program at (888) 566-3982, Option 4. Please be advised that the External Complaints Program and its purview does not apply to current or former federal employees (including those employees who have Veterans status) nor prospective federal employment applicants. Those and all other Issues involving employment discrimination and harassment can be addressed by contacting (888) 566 –3982, and selecting Options 1, 2, & 3.

Whistleblower Protection Program For Federal Employees

The Whistleblower Protection Program ensures that employees and applicants who disclose allegations of serious wrongdoing or gross mismanagement are free from fear of reprisal for their disclosures.

The Whistleblower Protection Ombudsman provides education about protections for current or former VA employees who make protected disclosures.

For more information, visit VA’s Office of Inspector General website: