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Community Care


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Claims Status

claims status

If you filed a claim with VA directly for Veteran’s care, you can check the status of your VA claim through the VA Vendor Inquiry System (VIS). VIS is a web application that allows registered users on demand access to research, claims (HCFA 1500 or CMS 1450) status, and information about past, current, and future payments.

To register for VIS, please visit the VIS New User Registration website. Once you register for VIS, you will receive user access to view VA Treasury payment information. If you have any questions about VIS, please visit the VIS website or check out the VIS fact sheet. Training is also available through VIS.

VIS New User RegistrationVIS websiteVIS fact sheet

To check the status of a claim provided through Patient Centered Community Care (PC3) or the Veterans Choice Program (VCP), use the TriWest Provider Billing Resources. Providers who have questions for claims filed with former PC3/VCP vendor Health Net prior to September 30, 2018, should contact Health Net. Please note: VCP ended on June 6, 2019.

HNFS Provider Service Line: 844-728-1914

Unresolved, High Value Claims

If you are a community provider and would like to inquire about outstanding claims, please contact the
Provider Experience Team and include the following information in your message:

  • Provider name
  • Provider address
  • Email address
  • Phone number
  • Points of contact
  • Brief description of the issue
  • Taxpayer Identification Number (TIN)
  • National Provider Identifier (NPI) number
  • Have you contacted VA, Health Net, or TriWest about this issue before? If yes, when?
  • Is this an issue with the Veterans Choice Program (VCP)1, VA Community Care (VACC)2, or a Provider Agreement2? Please note: VCP ended on June 6, 2019.

1 If VCP, you received authorizations and sent claims to TriWest, or sent claims to Health Net Federal Services.
Please note: VA no longer contracts with Health Net.

2 If VACC and/or Provider Agreements, you would be receiving authorizations and sending claims directly to your local VA medical center (VAMC).

Electronic Claims Adjudication Management System (eCAMS)

eCAMS is a community care claims processing software solution being implemented by VA. The system modernizes the processing of claims received by community providers outside VA’s Community Care Network (CCN).

eCAMS is expected to be implemented nationwide between March and August 2019. To learn more, please review the Electronic Claims Adjudication Management System (eCAMS) Fact Sheet.

Fact Sheet: Electronic Claims Adjudication Management System

Contact Us

Claims and Adjudication Questions
Contact a member of the Community Care Claims and Adjudication Team:
Claims and Adjudication Team Contacts

HealthNet Provider Service Line
Monday – Friday, 8:00am-5:30pm EST
excluding certain holidays

Provider Experience Team