Community Care Network - Community Care
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Community Care

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Community Care Network

The VA Community Care Network (CCN) is VA’s direct link with community providers to ensure Veterans receive timely, high-quality care. CCN uses industry-standard approaches and guidelines to administer services, pay for services promptly, and manage the network to its full potential.

CCN is comprised of six regional networks covering all U.S. states and territories, and is being deployed in a phased approach. Once fully implemented, CCN will be the preferred national network VA uses to purchase care for Veterans in their community.

Providers interested in serving Veterans in their community until CCN is fully implemented in their area should contact TriWest Healthcare Alliance (TriWest) to be a part of VA’s Patient-Centered Community Care (PC3) network. Call or email TriWest Provider Services or visit TriWest's "Join Our Network" website to learn more.
NOTE: In some limited instances, community providers may establish a separate agreement directly with VA outside of CCN using a Veterans Care Agreement.

TriWest Provider Services:

855-722-2838

Regional Networks

CCN is comprised of six regional networks that serve as the contract vehicle for VA to purchase care for Veterans from community providers. The existing PC3 network will transition over time to allow for CCN implementation to occur region-by-region in a phased approach beginning in Region 1, in the northeast.

Regional map of the Community Care Network

Community Care Network Regions
Region 1Region 2Region 3Region 4
Region 1 map Region 2 map Region 3 map Region 4 map
  • Connecticut
  • Delaware
  • District of Columbia
  • Maine
  • Maryland
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Pennsylvania
  • Rhode Island
  • West Virginia
  • Vermont
  • Virginia
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • North Dakota
  • Ohio
  • South Dakota
  • Wisconsin
  • Alabama
  • Arkansas
  • Florida
  • Georgia
  • Louisiana
  • Mississippi
  • Oklahoma
  • Puerto Rico
  • South Carolina
  • Tennessee
  • Virgin Islands (U.S.)
  • Arizona
  • California
  • Colorado
  • Hawaii
  • Idaho
  • Montana
  • New Mexico
  • Nevada
  • Oregon
  • Texas
  • Utah
  • Washington
  • Wyoming
Region 5
Region 5 map
  • Alaska
Region 6
Region 6 map
  • American Samoa
  • Guam
  • Northern Mariana Islands

NOTE: VA awarded a contract to Optum Public Sector Solutions, Inc. (Optum), part of UnitedHealth Group, Inc., to serve as a Third Party Administrator (TPA) for CCN Regions 1, 2, and 3. In addition, VA has awarded a contract to TriWest Health Care Alliance to manage CCN Region 4. Contracts have not yet been awarded for CCN Region 5 or CCN Region 6.

News Releases:
VA awards Community Care Network contracts to increase health care access
VA awards contract for Region 4 of CCN to increase Veteran access to health care

Join CCN

If you are a community provider located in Regions 1-4 and are ready to partner with VA to care for Veterans, sign up to join CCN today!

Optum’s CCN provider support for Regions 1-3:
888-901-7407

CCN Frequently Asked Questions

What is the Community Care Network (CCN)?

CCN is comprised of six regional networks. It covers all U.S. states and territories and relies on Third Party Administrators (TPAs) to develop and administer regional networks of high-performing licensed health care providers on behalf of VA. CCN has an established set of regional boundaries aligned to state boundaries to provide local flexibility and increased access to care. Each regional network of CCN serves as the contract vehicle for VA to purchase care in the community. With CCN, there is a focus on transparency, accountability, quality, and increased communications between VA and Veterans.

What is the role of TriWest during the transition to the new Community Care Network?

During the transition, community providers continue to partner with TriWest as they expand their national network of community providers. TriWest’s community care network serves as a critical bridge until CCN is fully deployed to ensure Veterans continue to receive the care they need. The selected TPA for each region of CCN (e.g. Optum or TriWest) will reach out to you for enrolling in their network based on a deployment plan.

Why is VA hiring new Third Party Administrators (TPAs)?

CCN is part of VA’s modernization efforts, which have new requirements that emphasize transparency, accountability, quality, and increased communications between VA, providers, and Veterans to improve Veterans' access to care.

What happens if a Veteran needs a referral for additional health care services?

Community providers submit a referral request directly to VA when a Veteran requires care beyond what is included on the original referral.

Who is responsible for handling customer service for Veterans?

VA directly manages Veteran community care customer service touchpoints while the CCN Regional TPAs will support inquiries from community providers and VA.