Community Care Network
The VA Community Care Network (CCN) is VA’s direct link with community providers to ensure Veterans receive timely, high-quality care. CCN uses industry-standard approaches and guidelines to administer services, pay for services promptly, and manage the network to its full potential.
CCN is comprised of six regional networks covering all U.S. states and territories, and is being deployed in a phased approach. Once fully implemented, CCN will be the preferred national network VA uses to purchase care for Veterans in their community.
Providers interested in serving Veterans in their community until CCN is fully implemented in their area should contact TriWest Healthcare Alliance (TriWest) to be a part of VA’s Patient-Centered Community Care (PC3) network. Visit Community Care PC3–Information for Providers to learn more about the VA PC3 Network including TriWest's PC3 contact information.
CCN is comprised of six regional networks that serve as the contract vehicle for VA to purchase care for Veterans from community providers. The existing PC3 network will transition over time to allow for CCN implementation to occur region-by-region in a phased approach beginning in Region 1, in the northeast.
|Region 1||Region 2||Region 3||Region 4|
|Region 1 map||Region 2 map||Region 3 map||Region 4 map|
NOTE: VA awarded a contract to Optum Public Sector Solutions, Inc. (Optum), part of UnitedHealth Group, Inc., to serve as a Third Party Administrator (TPA) for CCN Regions 1, 2, and 3. In addition, VA has awarded a contract to TriWest Health Care Alliance to manage CCN Region 4. Contracts have not yet been awarded for CCN Region 5 or CCN Region 6.
If you are a community provider located in Regions 1-4 and are ready to partner with VA to care for Veterans, sign up to join CCN today!
Regions 1, 2 and 3–Contact Optum:
Region 1: 888-901-7407
Region 2: 844-839-6108
Region 3: 888-901-6613
CCN is comprised of six regional networks. It covers all U.S. states and territories and relies on Third Party Administrators (TPAs) to develop and administer regional networks of high-performing licensed health care providers on behalf of VA. CCN has an established set of regional boundaries aligned to state boundaries to provide local flexibility and increased access to care. Each regional network of CCN serves as the contract vehicle for VA to purchase care in the community. With CCN, there is a focus on transparency, accountability, quality, and increased communications between VA and Veterans.
During the transition, community providers continue to partner with TriWest as they expand their national network of community providers. TriWest’s community care network serves as a critical bridge until CCN is fully deployed to ensure Veterans continue to receive the care they need. The selected TPA for each region of CCN (e.g. Optum or TriWest) will reach out to you for enrolling in their network based on a deployment plan.
CCN is part of VA’s modernization efforts, which have new requirements that emphasize transparency, accountability, quality, and increased communications between VA, providers, and Veterans to improve Veterans' access to care.
Community providers submit a referral request directly to VA when a Veteran requires care beyond what is included on the original referral.
VA directly manages Veteran community care customer service touchpoints while the CCN Regional TPAs will support inquiries from community providers and VA.
To find the nearest VA facility, use the VA Facility Locator.
VA Facility Locator