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Community Care

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Veterans Choice Program (VCP)

Sunset of Veterans Choice Program

VA no longer offers community care to Veterans under the Veterans Choice Program (VCP). As a result, VCP eligibility criteria will no longer be used to determine eligibility for community care beyond that date. Please note: Veterans may be eligible for community care under the “Grandfather” provision related to distance eligibility for VCP.

The new Veteran Community Care program provides Veterans with a greater choice over their health care, and allows VA to deliver world-class, seamless customer service either through a VA facility or community provider. There are a variety of improvements under the VA MISSION Act of 2018 that make community care work better for Veterans:

  • Streamlined eligibility criteria. Veterans can easily tell if they are eligible for community care by reviewing the six eligibly criteria.
  • Single community care program. With the sunset of VCP, there is one single community care program. With one program and a single set of rules and processes, there is less complexity and likelihood of errors and problems.
  • Better customer service. VA has implemented redesigned a streamlined internal process, with improved education and communications resources for Veterans, Veterans Service Organizations (VSO) partners, and VA employees involved in community care operations.
  • New urgent care benefit. The new urgent care benefit provides eligible Veterans with access to non-emergency care for certain conditions in the VA network of community providers. Veterans can go to any urgent care or walk-in care provider in VA’s network without prior authorization from VA.

To learn more about other community care options, please visit General Community Care and Urgent Care.

Choice Program Billing Issues

Veterans enrolled in the Veterans Choice Program (VCP) can work directly with the VA to resolve debt collection or adverse credit reporting resulting from inappropriate or delayed billing by calling the Community Care Call Center. For general VCP billing questions, Veterans can call the Veteran Services line.

Community Care Call Center: 877-881-7618, Monday–Friday, 9 a.m.–5 p.m. EST

Veteran Services: 866-606-8198, Monday–Friday, 8 a.m.–7 p.m. EST

Veterans are encouraged to continue working with their VA primary care team to obtain necessary health care services regardless of adverse credit reporting or debt collection activity.

Additional details can be found on the Fact Sheet: VA Community Care–Choice Program Billing Issues

Frequently Asked Questions

Are Choice Cards valid after June 6, 2019?

No, Choice Cards are not valid under the new community care program. The Veterans Choice Program ends on June 6, 2019.

Can I continue to see my current provider past June 6, 2019?

Yes, to prepare for the end of VCP, VA began transitioning their authorizations for care away from VCP in advance to make sure Veterans can continue to receive the care they need after June 6, 2019.

Learn more about Veteran Community Care and find out if you are eligible by reviewing the resources below.

Contacts

To find the nearest VA medical facility,
use the VA Facility Locator.

VA Facility Locator